On the day of the incident, Mr. Fan ordered a total of eight dishes, but when checking out, the prices of four dishes were different from those on the menu, and they were added! "The dish of 32 yuan money written on the menu became 58 yuan at checkout!"
Half of the eight dishes have gone up in price, which makes Mr. Fan very uneasy. The restaurant overcharged him, 46 yuan.
Although the money is not much, Mr. Fan thinks it is too black-hearted for the restaurant to do so. If he is not careful, such a yin-yang menu is impossible to find! So he went back to the restaurant to discuss.
I didn't expect the other party to check the check-out receipt in Mr. Fan's hand, but he played a prevarication. At first, the manager said that the waiter mistyped the bill when checking out, but the waiter didn't want to take responsibility and said that the bill was written by the manager.
Seeing that the hotel was always unwilling to admit his mistake, Mr. Fan turned to the media reporter for help. When the reporter interviewed, the hotel proprietress was furious. She argued that her food had gone up in price, and the price was revised on the computer, but the paper menu didn't come and was replaced.
Obviously, this statement is untenable. The restaurant obviously cheats customers with the "Yin-Yang menu". Before Teacher Fan, I don't know how many guests were silent.
Under the coordination of reporters, the proprietress finally returned Mr. Fan 46 yuan. However, in order to prevent more people from being deceived, Mr. Fan decided to complain to the regulatory authorities and hoped that the hotel could carry out rectification.
In the face of Mr. Fan's rights protection, the proprietress's mood became excited. She thought that Mr. Fan was making a mountain out of a molehill and was even more surprised: "Didn't you charge a little more money?" What's the big deal? No, you slapped me twice. "
Fortunately, Mr. Fan is still very rational. He didn't waste his breath with such a proprietress and insisted on picking up the phone to report it.
So, how to punish such businesses? Is "Yin-Yang Menu" illegal?
First, the hotel must clearly mark the price.
Obviously, the hotel claims that the price in its computer is inconsistent with the price on the menu, which has violated consumers' right to know. For this kind of behavior of playing with the "yin and yang menu", it can be characterized as unclear price tag.
According to Article 21 of the Provisions on the Implementation of Clearly Marked Prices for Goods and Services, if the operator does not clearly mark the price, the competent price department shall order it to make corrections, confiscate the illegal income and impose a fine of less than 5,000 yuan; If there is no illegal income, a fine of less than 5,000 yuan may be imposed.
Of course, as a service unit, the price must be transparent and cannot deceive customers. When ordering, the price is different. This trick of fooling people is doomed that the hotel will not last long.
Second, Mr. Fan can claim triple compensation.
As the operator, the hotel overcharged Mr. Fan and 46 yuan through the sharp price. This is a typical hotel, and it must be blackmailing consumers.
Article 55 of the Law on the Protection of Consumers' Rights and Interests stipulates that if a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.
Accordingly, if Mr. Fan is serious and takes the hotel to court, he will win the case. At that time, the hotel will need to compensate Mr. Fan for three times the cost of 450 yuan, 1350 yuan.
Through this incident, I remind everyone that when eating out, we must pay attention to checking the bill. Even if there are friends present, there is nothing to be embarrassed about. If you are true friends, how can you feel stingy?
Of course, no matter how much money you have been slaughtered, don't admit that you are unlucky. You should report it and defend your rights. If you fail once, more people may be cheated.
What do you think of this?