Section 1 Work Summary Report 1

The administration and personnel department is one of the key departments of the company. Although there are few personnel in the administration and personnel department, they have worked very hard this year and made every effort to successfully complete all the work.

I. Management and operation

1. Gradually improve the company supervision mechanism. Employees will not do what you ask, but only what you supervise. To this end, the supervision and management of employees have been strengthened this year.

2. Improve the company's existing system, so that all work can be followed by laws and rules. Comply with the development of the market, according to the requirements of the company, formulate the corresponding management system. In daily work, communicate with all departments and stores of the company in time, and put forward some guiding opinions on the work of all departments in time.

3. Strengthen team building and build a team with comprehensive business and high work enthusiasm. As a manager, improve the overall quality of the team and establish a new image of the company that is pioneering, innovative, pragmatic and efficient.

4. Gradually clarify the responsibilities of each department and ask everyone to take the initiative to take responsibility.

Second, the administrative work

1. Do a good job in the procurement of internal office supplies, strictly review the use of office supplies in various departments, register the recipients of goods, and reasonably purchase office supplies with the principle of saving and reducing costs as the first principle.

2. Handle the store licenses and conduct annual review as scheduled.

3. Assist all departments to follow up the design of menus, dishes and snack paper in the snack department.

4. Handle the normal annual inspection of the company's vehicles as scheduled.

5. Strengthen the management of staff canteen and the sanitary management of tableware in staff canteen.

Third, personnel management.

1. Standardize the personnel files of all departments and establish electronic files, strictly review the files of all employees, and complete all incomplete information.

2. According to the actual needs of department personnel, through various channels, a group of employees are reasonably recruited and assigned to various positions.

Through the summary of this work, I will do the following work for 20- Administration and Personnel Department:

1. Strengthen training and improve the training mechanism.

The competition of enterprises ultimately boils down to the competition of talents. At present, the comprehensive quality of employees in various stores and departments of the company generally needs to be improved, especially the heads of various departments and middle managers in restaurants, who are responsible for strengthening the humanized management of employees and retaining employees and talents. It is necessary to make a training plan according to the actual situation and really help them. In addition, complete the new employee orientation manual.

2. Improve the company system and move towards standardized management.

Successful enterprises come from excellent management, and excellent management comes from excellent and perfect systems. With the continuous development of the company, improving the company management system is undoubtedly the basis of its sustainable development. Therefore, it is urgent to establish and improve a set of reasonable and scientific company management system in order to further improve the company system and realize management standardization.

Section 1 Work Summary Report 2

Time passed quietly. Unconsciously, I have been in the company for six months. During this time, I studied hard to adapt to the company's fast-paced and efficient working environment. Due to the need of work, I gradually changed from the role of secretary to the role of administrator. The change of role makes me contact more and learn more. Here, I would like to express my sincere thanks to the leaders and colleagues who have cared about and helped me!

In the first quarter of my work, I played the role of secretary and administrative personnel supervisor. Looking back on my three months' work, there are both progress and shortcomings. Here, I will report my work from three parts.

I. Personnel recruitment

When I first took over the personnel work, all stations in the company needed additional personnel. I recruited through the company's original recruitment channels, but found that there were some shortcomings in the original recruitment channels, which could not meet the needs of the company's personnel at all. So I contacted many vocational schools, trying to find suitable talents for the company through the path of vocational schools, and also contacted labor dispatch companies to discuss labor cooperation matters. Finally, it was found that it was not bad to recruit fuel workers and cashiers on site through the human resources security center, so I attended the on-site job fair almost every Wednesday, occasionally participated in the on-site recruitment on Saturday, and even went to the on-site recruitment, which basically met the personnel needs of each station. In the recruitment process, constantly collect and understand market information and provide feasible suggestions for the company's development.

Second, personal work attitude.

Try to do every job well, be honest and help others, always consider the interests of the company, have a good working attitude and follow the principle of "doing one thing and loving one thing". The administration and personnel department is a balanced lever to adjust the interests of enterprises and employees, and its integrity ensures fairness and justice in handling affairs. For example, adhere to the assessment system when doing employee attendance assessment, and don't relax the conditions because of anyone's personal reasons.

Third, the administrative service work

Administrative work is a service work. It is our unshirkable responsibility to provide good services for all departments, cooperate with the work of all departments, establish the warmth of home for each employee and make each employee feel a sense of belonging. To this end, I will patrol the station with company leaders and other colleagues almost every Saturday, and make a score evaluation once a week, so that every employee can realize that the workplace is our home and we should safeguard the environment. Make birthday cards for the parents of employees who celebrate their birthdays, send the company's blessings and express the company's gratitude, so that employees can feel the company's care and family-like warmth.

Of course, there are still many shortcomings in the work.

1, planning is not strong.

A plan is a compass for action. A good plan can allocate resources in advance, work in an orderly way, and achieve benefits at the lowest cost. However, in the past, due to my poor planning, I was disorganized in dealing with my daily work and always forgot about the east and the west, which greatly reduced my work efficiency.

2, the execution is not strong.

Personnel work requires a strong principle, but due to personal lack of work ability and experience, it is impossible to strictly follow the company's rules and regulations in daily work.

3. The training is not systematic enough

The company's training is limited to the induction training for new employees, and there is no training for different positions. However, due to the busy daily work, the ability of planning, executing and organizing training is insufficient, and a relatively perfect training management system has not been established. For example, training is closely combined with personnel adjustment, and an assessment and promotion system can be established through grass-roots management training.

4, employee assessment work is not in place.

There is no perfect assessment mechanism for employee recruitment, promotion, salary increase, post adjustment and dismissal. And there is no effective quantitative objective data for detailed comprehensive evaluation.

Fourth, self-evaluation.

1, lack of ability and experience, not careful enough, ordinary paperwork, barely able to meet the needs of the company.

2. Sometimes I have a bad temper at work, and I am not calm enough when I encounter things, which brings emotions to my work.

3. Administrative work involves a wide range, and sometimes the details of considering and dealing with problems are not comprehensive enough.

4. Poor communication with leaders and colleagues affects work efficiency.

In the future work, we should constantly improve our business ability, improve our height and improve our comprehensive quality to meet the requirements of the company.

Section 1 Work Summary Report 3

Dear leaders of the head office and colleagues, today I will make a summary report on Wenzhou's work in the first quarter of 2008. My heart is heavy.

One: look back.

1: Current problem

Since the beginning of this year, due to the neglect of safety work by the former head office leaders, as well as the imperfect safety management system and inadequate management of branches, three major traffic accidents occurred in May 438+10, causing direct and indirect economic losses of 200,000 yuan, affecting the normal operation of branches and directly losing two distribution projects in Qingdao and Fuzhou Wen Tai.

2. First quarter turnover

1 quarter 20-year operating income (urban distribution and warehousing income:1.89227 million yuan, Oaks: 824543 million yuan, Tsingtao Brewery: 758363 million yuan, Fuzhou Wen Tai: 6900 yuan, Hangzhou Pepsi: 65438).

The annual budget of Wenzhou in 2000-2000 is 5.7 million yuan, the quarterly budget is 600,000 yuan, and the annual budget plan is 100.685%.

3. Operating profit in the first quarter: 48,000 yuan.

4. Operating loss profit in the first quarter:1520,000 yuan.

Two: looking forward to the future

1: President Guo Feng of Zijiang Group is clearly aware of the situation of its subsidiary, Zijiang Logistics Wenzhou Branch, and has adjusted the leadership system of Zijiang Logistics. Mr. Shen Guoxing, the new general manager, and Mr. Qiao Songyou, the operation director, formed a new leadership team, and came to Wenzhou Branch to work on the spot on March 20 10, which pointed out the correct route of integrating logistics and commerce for the sustainable development of Wenzhou Branch.

2. The rectification plan for the location of the reservoir area will be finalized at the end of May.

3. The new work system and work regulations were fully implemented in early April.

4. The customer relationship has been improved.

5. Increase support for the development and growth of Pengou commerce.

6. Continue to find new customers and make Wenzhou Branch bigger and stronger.

7. Wenzhou Branch employees are confident and determined to build Zijiang logistics brand.

Section 1 Work Summary Report 4

The first is scientific decision-making, and Qi Xin works together.

According to the requirements of the head office, the hotel team made an annual work plan at the beginning of the year, and put forward the overall work idea to guide all the work, that is, strive to achieve the goal of "three innovations" and accumulate "three advantages" in Qixin. The overall thinking determines scientific decision-making and guides the development of all work throughout the year. The general manager team of the hotel led the department heads and foremen, United all the staff, and made concerted efforts with Qi Xin, making certain contributions to income generation, profit creation, excellence creation and stability creation, and achieved considerable results.

1, operating income. The hotel has increased its operating income by adjusting sales staff, broadening sales channels, introducing catering performance linkage and other related business measures.

2. Management creates profits. By paying close attention to management, tapping the potential to reduce costs and rationally employing workers, the hotel advocates economy and strict control in terms of labor cost, energy cost, material consumption and procurement warehouse management.

3. Excellent service. By introducing brand management, the hotel has strengthened the training of employees' basic code of conduct "gfd, Greeting with a Smile", strengthened the on-site supervision and quality inspection of managers, gradually improved the window image and continuously improved the quality service level of employees.

4. Security creates stability. By formulating the security plan for large-scale events, the hotel has achieved "six defenses" such as daily fire prevention and theft prevention, and almost no accidents have occurred.

Second, keep pace with the times, promote development and make hotels stand out.

The hotel leadership team takes the lead in setting an example, organizing and guiding all employees, and earnestly studying the spirit of the superior meeting. According to the actual situation of hotel operation, management and service, keep pace with the times, improve quality and change ideas. Surviving in the wave of market competition has made the whole hotel highlight gratifying changes. Mainly manifested in the positive mental state of cadres and employees. Hotel managers' meetings and small meetings repeatedly emphasized that cadres and employees should have a sense of urgency, be self-motivated and cultivate "spirit". Hotel management service is not high-tech, and there is no profound knowledge. The key is people's subjective initiative, people's mental state, loyalty and dedication to hotels, and understanding and application of the true meaning of management and service. Store-level leaders also encourage and guide everyone to broaden their horizons, learn and forge ahead, and unite and cooperate by organizing training exchanges for heads, foremen and employees of various departments. In the process of completing hotel management indicators, management objectives and reception tasks, realize your own value and feel the joy of life. Therefore, the phenomenon of mutual prevarication and ridicule is less, replaced by mutual information, mutual complementarity and mutual respect; The manager leads the supervisor, foreman and their employees to work overtime and work hard. Although his working hours have been extended, he has always maintained a mental state, adding luster to the hotel window image.

Third, brand management, the hotel focuses on eight major tasks.

In this year's "Three Standards in One" 6S management certification process, the hotel held several special meetings, arranged training courses with different contents, and organized some inspections and pre-inspections. All these have greatly promoted and guided the hotel management to be more standardized. At the same time, the hotel has introduced the successful experience of advanced hotels at home and abroad, and combined with the management objectives and work plans formulated at the beginning of the year, the hotel mainly pays special attention to the following work.

(A) to benefit as the goal, do a good job in sales.

1, channel widening. First, the channel division is scientific; Second, the decomposition index is reasonable; Third, it can stimulate everyone's sense of responsibility and promotion initiative; Fourth, we can gradually reduce staff and increase efficiency again; Fifth, it can obviously promote the improvement of sales performance.

2. Window image. In addition to making full use of the hotel's meal promotion policy, the front office also pays special attention to shaping the hotel's window image. First, reasonable promotion to ensure the maximum benefits of the hotel. Strengthen the revision and improvement of the front desk reception and checkout workflow, especially the use of "guest settlement bill" during checkout, which reduces the waiting time of guests and changes the cumbersome and error-prone situation of checkout. Strengthen the on-site supervision of supervisors. By increasing the platform time for supervisors to go to the front desk, all kinds of difficult problems of guests were solved in time, which played an inspection and supervision role in employee smile service. Strengthen the double inspection of supervisors and foremen.

3. Complaint handling. The bar post is the facade post of the hotel, and it is also the place where guests ask questions, reflect the situation, make suggestions and complain relatively. Based on the tenet of "guests first, service first" and "completely satisfying guests", from department manager to supervisor, foreman and even receptionist, we can not only be polite and enthusiastic, but also resolve conflicts and properly handle complaints from large and small guests. Strive for more hotel repeat customers.

(2) Take reform as the driving force and do a good job in catering.

1, performance linked. The hotel took the lead in entering the market-oriented track in the management system, and the performance-linked reform measures were formally implemented in restaurants, which paid a certain price.

Under the gross profit margin standard, if the income target is overfulfilled or unfinished, the corresponding proportion of total wages will be deducted according to the proportion of completed or unfinished. This performance-oriented approach, on the one hand, brings invisible pressure to the managers, waiters, chefs and other personnel in the restaurant kitchen, and brings some negative effects, such as lack of ideological work or improper management; On the other hand, let everyone turn pressure into motivation, promote restaurants and kitchens to do business promotion consciously and actively, and create more benefits.

2. compete for posts. In addition to the reform of distribution policy, hotels also have flexible employment mechanisms. Managers can go up and down, employees can go in and out, and they compete for posts according to their work performance, which is conducive to the smooth implementation of hotel laws and bans. Of course, if the main managers are poor in quality or management, there will naturally be some bad consequences. But on the whole, the hotel arranges the supervisors with excellent performance and ability to the responsible positions, promotes the hard-working employees to the foreman, and discourages the incompetent employees, which more or less promotes the development of all the work in the restaurant and provides the management mechanism and other guarantees for the efforts to achieve the revenue target.

3, tasting assessment. The hotel requires chefs to create several new dishes every week or at least every other week. The store-level leaders and managers of relevant departments try to grade the dishes, assess the professional level of the chefs, and suggest promoting new dishes that are basically satisfactory. In addition, the chefs who have passed the examination are commended and encouraged, and the chefs with poor business skills are required to be replaced in time.

(three) to reduce consumption as the core, do a good job in maintenance.

1, eight-character requirement. According to the spirit of the Notice on Saving Water and Electricity, the general manager's office of the hotel decided to conduct a special study, and on the basis of implementing the original management regulations of the hotel and various departments, put forward the requirements of energy saving and consumption reduction to the cadres and employees of the whole store again. That is, one must be closed, two must be small, three must be separated, four must be prevented, six must be investigated, seven must be punished, and eight must be announced.

2. Buy a check. In the work, the purchasing department strives to save expenses and reduce costs, actively visits the market consulting merchants, strives to shop around, insists on comparing quality with the same price, and strictly controls the quality of incoming goods. Adhere to the principle of system, and any procurement plan with large expenditure must be approved by the leaders in advance. Do a good job in cost budget and control the expenditure of procurement expenses.

(four) with the "Guide" as a reference, do a good job in training.

1, store-level lecture. According to the all-staff training plan formulated by the hotel at the beginning of the year, referring to the basic code of conduct of 20 words for employees' hospitality, the store-level leaders organized special training for department managers, supervisors, foreman and hospitality service personnel, focusing on training management quality, service awareness, polite hospitality and case analysis. Students have gained different degrees of understanding and promotion in their ideological understanding and daily work.

2. Departmental training. At the same time, the hotel organizes training, and plans to train its employees on the "20-word" principle and job business content every month. Do a good job in the training of each position, so that "there is a theme every day and training every day". Train and assess employees in stages and contents. Receptionist and cashier at the front desk use their spare time for training after work every morning; Supervisors and foremen are trained once every two weeks and all employees are trained once a month. The training content includes business knowledge, reception, promotion skills, case analysis, emergency problem handling, etc. Through training, the overall quality, business level and customer satisfaction of employees have been improved.

Four, there are two problems in the hotel.

In the first half of the year, through the joint efforts of the whole store, the results were mainly. But we can't ignore the existing problems. Some of these problems come from guest complaints and other feedback, and some are found by hotel quality inspection or departmental self-inspection. According to hotel standards, obvious problems and the necessity of rectification have been urgently put on the agenda of hotel leaders.

1, the management level needs to be improved. First, the comprehensive qualities of managers such as cultural literacy, professional knowledge and management ability are uneven; Second, the hotel has not yet worked out a set of standardized, systematic and feasible "management mode"; Third, individual behaviors such as "rule by man" management and random management occur from time to time among some managers.

2. The service quality needs to be optimized. From many inspections and guest complaints, it is found that the service quality of employees in various departments and positions in the hotel is high and low horizontally and good and bad vertically. At noon and at night, at ordinary times and on weekends, it is difficult to achieve the same quality of service with or without leadership. The recurring problems are that the employees in some positions are untidy, polite and not active, and the reception service is not thoughtful, and they are not flexible in dealing with emergencies.

By reviewing and summarizing the hotel work, we encourage and urge the whole hotel to enhance self-confidence, cheer up, carry forward achievements and rectify problems. Formulate management objectives, business indicators and work plans for the second half of the year, and guide the comprehensive development and specific implementation of all hotel work throughout the year.

Section 1 Work Summary Report 5

I. Investment promotion work

1. Projects landed this year:

Yixian Bert Medical Devices Co., Ltd. (legal person Wang Mingming) invested about100000 yuan to build a medical supplies production and processing project in Shenchong Village, Biyang Town. This project mainly produces and processes Class II 680 1 basic surgical instruments, 6827 traditional Chinese medicine instruments, 6877 interventional instruments and other medical instruments. It is estimated that the total output value this year is about 30 million yuan, and the tax revenue is about 500,000 yuan.

2. Focus on the project:

1 Negotiate with Yixian Dongrong Hotel Management Co., Ltd. (legal person Wang Meiling) about the headquarters building project of Dongrong Hotel, with a planned investment of 200 million yuan. It is planned to choose 80-90 mu of land near Dongrong Resort Hotel in Yixian County to build the headquarters building of Dongrong Group and some supporting commercial facilities. At present, the company has been registered.

2. Negotiate the green plum planting project with Huangshan Xiqingfeng Agricultural Development Co., Ltd. (legal person Li Chunkang), and plan to invest 5.5 million yuan. At present, it is determined to transfer 500 mu of land in Humen Village and Dongkeng Village of Kecun Town for green plum planting.

3 The Dadiyuan Township project negotiated with Beijing Han Zhen Investment Development Co., Ltd. (general manager Ding Wenjiang) plans to invest 165438+ 10,000 yuan, and select characteristic farmers to build homestays in Kecun Town. At present, online marketing is being carried out to attract foreign tourists to visit the village for leisure and holiday. It is planned to increase 12 households in 20-2000, and complete the village distribution plan before the Spring Festival.

4. Negotiate with Shanghai Gong Li Culture Development Co., Ltd. (in charge of Song Liansheng) about the cultural project of East-West Industrial Compound, with a planned investment of about 3 million yuan. At present, the initial site of the project is He Ancestral Hall in Longjiang Village, Hongcun Town and its surrounding old houses for the renovation of intangible luxury goods and "seven-room" homestay. (Landing)

Second, the fixed assets work

1-In February, our town had the Huizhou City Project of Yixian Dongrong Resort Hotel invested by Yixian Dongrong Hotel Management Co., Ltd. and the supporting facilities construction project of Kecun Black Pig Farm invested by Huangshan Guo Da Ecological Agriculture Technology Co., Ltd., with a total investment of 236.5438 million yuan and fixed assets. Next, the medical supplies production and processing project invested by Yixian Bert Medical Equipment Co., Ltd. and the textile factory project invested by Yixian Qi Hang Textile Co., Ltd. will enter the file.

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