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Essential elements of flight attendants
How to be a qualified stewardess-stewardess image 1? The appearance of a flight attendant refers to a person's appearance, posture, clothing, personal hygiene and other aspects, and is the appearance of a flight attendant's mental outlook. Due to the differences in personality, temperament, inner cultivation and behavior habits, everyone has formed an extraordinary temperament with personal good cultural accomplishment, profound knowledge and profound thinking ability as the core. Good manners need to be cultivated and exercised for a long time. Especially as a qualified flight attendant, it is necessary to strengthen the improvement of one's own cultural quality, cultivate and cultivate one's own personality, and combine external beauty with internal beauty to form the temperament of a flight attendant. The most basic requirement for a man's face is to form a good habit of shaving every day. 2. Requirements for ladies' faces (1). The makeup of flight attendants should be elegant, fresh and natural. (2) The stewardess should pay attention to hygiene problems when decorating the face, and carefully maintain the health of the face to prevent the face from being uneven or covered with acne due to personal carelessness. (3) Pay attention to local facial decoration, keep eyebrows, eyes, ears and nose clean, and don't blow your nose or dig your ears in public. (4) Pay attention to oral hygiene, insist on brushing your teeth and washing your teeth, and don't eat flavored food the day before boarding the plane. (5) Pay attention to the beautification of hands and keep hands and nails clean at all times. 3. Clothing is the external package of human body, including clothes, trousers, skirts, hats, socks, gloves and all kinds of clothing. Clothing is a silent language, which embodies a person's personality, identity, self-restraint and psychological state, and directly represents a person's personality. The stewardess must pay attention to her personal dress, which is related to her personal image and the image of the airline. How to Be a Qualified Flight Attendant —— Professional Ethics of Flight Attendants The cabin service is an important part of civil aviation transportation service, which directly reflects the service quality of airlines. In the fierce competition in the aviation market, the image and working attitude of flight attendants who directly serve passengers play a vital role for airlines to occupy the market and win more repeat customers. Elegant, dignified, beautiful and generous are the unanimous recognition of flight attendants, but the previous standards alone are far from qualified for the flight attendant profession. The most important thing for a flight attendant is to have a considerable professional ethics. 1. First of all, love your job. 2. Have a strong service concept and service awareness. 3. Have a hard-working spirit. 4. Warm and cheerful personality. 5. Study hard on business knowledge. 6. Learn to speak. The professional image of the flight attendant The beautiful, dignified and generous appearance of the flight attendant has left her a fixed image feature. So how can a qualified stewardess form her own image characteristics? First of all, the professional image of flight attendants is gradually learned and cultivated in daily life. You can't expect to train yourself into a stewardess with outstanding temperament after a few days of classes. The purpose of learning etiquette is to establish and shape the image of a flight attendant, including both external and internal contents, including the improvement of quality and the beauty and ugliness of the soul. External promotion includes gfd, language behavior and so on. External image, as the embodiment of internal quality, is based on internal quality, so only by strengthening self-cultivation can we achieve "internal wisdom and external beauty" and truly establish the image of flight attendants. I. Aviation Etiquette Aviation service etiquette is a code of conduct, which refers to the code of conduct that stewardesses should abide by when they are engaged in service work on the plane. Specifically, it refers to a set of flight attendants' code of conduct in all service links, from welcoming passengers to boarding and communicating with passengers in the cabin to providing meals and drinks during the flight and providing special services for special passengers. The significance of learning aviation etiquette lies in: 1. It is helpful to improve the personal quality of flight attendants; 2. Help to respect passengers; 3. It is helpful to improve the service quality and service level of airlines; 4. It helps to shape the overall image of airlines; 5. It is helpful to improve the economic and social benefits of enterprises. As a flight attendant, we must first master the etiquette of aviation service in order to do a good job in service. A stewardess is a person who directly contacts and serves passengers. As the saying goes, "You won't get a second chance to make a good first impression." This first impression is very important for a flight attendant. A passenger may fly once in his life, and your first impression will remain in his heart forever. Therefore, it is very important for a qualified flight attendant to master aviation etiquette. Language etiquette: As the saying goes, "A good word warms the winter, and a bad word hurts the cold in June", it can be seen that whether the language is used properly and whether it conforms to etiquette will have completely different effects. In daily life, people use language to talk, express ideas, communicate information and exchange feelings, thus establishing, adjusting and developing interpersonal relationships. A person's speech is an important symbol to examine a person's character. (1) manners. Whether as a speaker or an audience, you should keep full of energy, natural and generous expression and pleasant face when you speak. You should look at each other with gentle eyes. (2) the choice of topics. First of all, we should choose the topics that the other party is interested in, such as aviation-related topics, how high the plane flies, the route landmarks that our flight flies over, and the problems that should be paid attention to during the flight. (3) the performance of the speaker. When talking with passengers, flight attendants should be accurate in language expression, complete in meaning, soft in voice, friendly in tone and moderate in speech speed. At the same time, we should take care of passengers' emotions and moods. Don't chatter on your own, but also give passengers a chance to talk and communicate with each other. (4) Be a patient listener. When talking with passengers, you should pay attention to patiently listening to the passengers' speeches and make positive responses to the conversation to show sincerity, such as nodding, smiling or simply repeating the passengers' conversation. At the same time, proper praise is also essential, which can make the conversation more relaxed and friendly.

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