1. Greetings: After the regular meeting, the service personnel will stand in their posts in accordance with the prescribed standard posture and prepare to greet the guests. When the guest is between 0.5 and 2 meters away from himself/kloc-0, the welcoming staff will politely say "Good noon/afternoon/evening", "Welcome" and "Do you have a reservation? How many people are there in your group? All restaurant service personnel should greet guests politely as soon as they see them.

2. Pick-up: Know the number of guests, keep a distance of 1 m in front of the guests when picking up the guests, so as not to lose the guests (this is the best time to introduce the special activities and preferential activities of the restaurant), and signal the number of people to the regional service personnel;

3.La: First, make sure whether the guests are satisfied with the seats. "Sir (Miss), do you think this seat/box is all right?" Then pull the chair and give up your seat.

4. Room delivery: hot towels, table set according to the number of people, non-dinner/non-open a la carte menu, (this is your menu, please have a look first, please hold a meeting if necessary), waiter: (Have a nice meal).

5. Q: The waiter greeted and asked what wine to use.

6. Pour water according to the number of people (seven teas and eight waters) to reduce the number of seats.

7. Introduction: Introduce the characteristics of the restaurant to help guests become good employees.

8. Take the food: take the guest's menu, repeat it to prevent mistakes, take the vase, enter the menu, and confirm the food delivery.

9. Serving: Take the corresponding tableware (pay attention to dry towels and toothpicks) and drinks from the dishes ordered by the guests. Go to the corresponding stage according to the station number, pick up the menu body to confirm, sign your name and say please enjoy your meal.

10, when serving the last dish to the guests, you should report that this dish has been served and do a good job in the second round of promotion. Do you need anything else? )

1 1. Diligence: Diligently add water, patrol Taiwan and clean up.

12. change: change the bone plate and ashtray frequently.

13, check: check the guest menu and check the bank code when checking out.

14: report: report silver code, sing and pay.

15, signed: soliciting opinions from guests.

16, Send: Say goodbye to the guests in polite language.