Summary of Logistics Management in 2020 (1) Looking back on the past year, under the leadership of the Party Committee of the branch company, with the joint efforts of cadres and workers of our department and with the joint efforts of other departments, our work has achieved certain results. In paying close attention to internal management, the methods of increasing revenue, reducing expenditure and reducing costs are effective, with effective measures and remarkable achievements. Mainly in the following aspects:
1, strengthen learning and constantly improve employees' ideological consciousness.
My department conscientiously implements the rules and regulations of the branch, insists on holding a staff meeting once a month, and earnestly studies the party's line, principles and policies. Carry out the spirit of instructions from higher authorities, strengthen the safety awareness education of employees, and constantly improve their ideological quality and professional level.
2. Strengthen safety education and do a good job in vehicle management.
There are six vehicles in our department, mainly to ensure the daily use of company leaders and coordinate the work vehicles of various departments. Over the past year, the vehicle has been running normally without major accidents, and the task assigned by the superior has been successfully completed. These achievements have been achieved. First, department leaders regularly strengthen safety education for drivers, enhance their safety awareness, and overcome the phenomenon of ideological paralysis and muddling through in safety management. Second, drivers should consciously abide by the relevant driving rules and regulations, do not drive fatigue, do not drink and drive, and regularly check and maintain their vehicles. When problems are found, solve them in time, so that vehicles can get on the road without illness, and drivers can drive without emotion to ensure driving safety.
3. Do a good job in housing reform for employees.
The reform of workers' housing is a long-term and complicated work, which is related to the vital interests of every worker. Our company has been reforming its housing for more than two years. The main task of housing reform this year is to do a good job in housing subsidies for employees. Housing subsidy is an important part of housing reform, and the quality of work directly affects the enthusiasm of employees. In order to get back the housing subsidy funds, we tried our best to get in touch with the relevant departments, did a lot of meticulous work, worked overtime to declare, fill in and review thousands of forms, and finally applied for the housing subsidy funds xxxxx in X month of 2020.
4, pay close attention to internal management, do a good job of reducing costs.
In order to implement the spirit of reducing costs and reducing expenses, as the logistics management department of the company, we should do this work well in practical work and be diligent and frugal. Although the company's economic benefits are good this year, in order to increase revenue and reduce expenditure, reduce costs and increase efficiency, our department strictly controls the procurement and distribution of labor supplies within the standards. In order to save money, we try to choose items with high cost performance when shopping. For example, in X month of 2020, the company purchased a batch of air conditioners and color TVs. On the premise of ensuring the quality, we chose xx air conditioner with the same grade and low price, xxxxx/ set, which is lower than the same grade by xxx-xxxxx. This expenditure alone saved the company more than 10,000 yuan. This year, we renovated the guest house, improved the accommodation environment, and made the employees of the county company who came to stay give up the idea of staying in hotels and restaurants outside, which reduced the expenses for the company.
After a period of exploration, the staff canteen of our company has been operating normally since it opened on X, and achieved the expected purpose. It not only reduces the business entertainment expenses, but also facilitates the dining of cadres and workers. From the perspective of several months' operation, it can save a sum of money every month on average. * * * saves about xxxxxxx every year. The opening of staff canteen also brings convenience and benefits to staff dining.
The telephone charges of all departments have always been collected. If it is not well controlled, it will easily lead to cost overruns. Our company's monthly office phone bill is xxxxxxx, which is seriously overspent. Some departments do not strictly control telephone charges, which leads some people to make phone calls, chat, call the information desk and make international calls at work. After we found out, we stopped this waste in time, canceled the corresponding function of their telephone, and ordered their department to deduct the overspent telephone bill. At the beginning of this year, a subsidiary company of a telecommunications company contacted our company and suggested that our company install an internal telephone to reduce telephone charges. At that time, it was considered that it would cost more than xxxx, and there was no internal telephone. At the beginning of X, the telecommunications industry was fiercely competitive. Our department actively contacted the telecom company to show the other party that as a big customer of the telecom company, we have been supporting the development of the telecom industry for many years. Now our company is in trouble and asks the other party to give us more favorable terms on the telephone bill. The sincere request touched the other party. In July, the telecom company agreed to establish a fixed telephone virtual network in our company, and the telephones in the network can make free calls. More than 100 employees of the company registered to join the virtual network. With the opening of the virtual network, our company's office phone bill has been reduced by xxxxxx yuan every month, saving XXXXXX in the whole year, and employees have also benefited, which has really done a great thing for enterprises and employees.
5. Strengthen property management and create a civilized community.
After the housing reform for employees, it is particularly important to strengthen the property management of residential areas. Our department will read the electricity and water consumption of employees once a month, and solve the problems in time if found, so as to criticize and educate individual employees who violate the rules in time.
Do a good job in the environmental sanitation of the company, do a good job in the spiritual civilization construction of employees, actively cooperate with the patriotic sanitation activities of the "South Zhuhai North" city carried out by the municipal government, do a good job in the environmental sanitation of new and old living quarters, carry out activities to create civilized communities, advocate hygiene and love health, and establish a good social atmosphere.
Summing up the work of the past year, the results are positive. But there are still some shortcomings. First, it is not enough to go deep into the grassroots and the masses, and it has not come up with effective measures and methods in time for the problems encountered in practical work. Second, the service consciousness is not strong. These can be continuously improved in the future work.
Work ideas for next year:
1. Continue to do a good job in employee housing reform. The main task of housing reform in the next step is the management of employee housing subsidy provident fund. After the housing reform, the management of employee housing should be institutionalized and standardized.
2. Strengthen vehicle safety management to ensure driving safety.
3, continue to do a good job in internal management, so that the management work to a new level.
Summary of Logistics Management in 2020 (II) Under the leadership and care of the company, with the help and support of all colleagues, all aspects of work have achieved certain results. The work in the past six months is summarized as follows:
I. Overview of Logistics Management Department at present
After more than two years of exploration, adjustment and development, all the work has been greatly promoted and improved, and gradually changed from complicated to refined and scientific management, which not only ensured the quality and efficiency, but also provided a solid and powerful guarantee for the normal operation and management of the company.
Second, the specific work situation
1, a scientific and effective management department that pays attention to personal learning.
I know that in my work practice, I strive to improve my overall awareness and sense of responsibility, constantly improve my overall quality, and strengthen my study of logistics management expertise. Logistics management has a heavy task and complicated affairs, which is the guarantee of the company's management and operation. To do a good job in logistics management, I must have some professional management knowledge, so as to realize the combination of scientific management and efficiency management and give full play to the benefits and functions of logistics management. We should also actively strengthen the study of logistics management through various channels.
Constantly reflect on your own shortcomings, seriously rectify and improve according to the shortcomings in actual work, and strive to make yourself excellent in business and literacy.
2. Improve relevant management systems and gradually realize management standardization.
In order to further improve the comprehensive management level of the company and various departments, coordinate and straighten out the management relationship between various departments, and ensure the smooth operation of the enterprise, the logistics-related management system has been improved, including work clothes management, health management, canteen management, dormitory management, etc. It provides a strong management foundation to ensure the stable development of the company.
3. Keep improving and constantly improve working methods.
Combined with my job and job responsibilities, I feel that I must constantly strengthen my study, improve my working ideas and methods, and constantly improve myself in order to improve my work performance. Start from yourself, start from small things, and further improve the sense of responsibility. Do not shy away from difficult problems, be brave in taking responsibility, define goals, clarify work ideas, pay close attention to key nodes in work implementation, grasp major contradictions and key issues, deeply reflect, conduct in-depth research, focus on breakthroughs, and actively seek solutions.
Three, based on their own work, do a good job in logistics.
1, canteen management
1) The canteen accounts are clear and accurate, and the cost control is reasonable.
It is very important to store food. Strictly control food procurement. Do not purchase food without a "quarantine certificate" or a "food hygiene license", and reject all foods that have been stored for a long time and deteriorated, so as to prevent the occurrence of food poisoning and ensure the health of every employee. Strictly control the time of food purchase and storage, and ensure the hygiene and health of food on the premise of eliminating waste.
2) Food hygiene and environmental sanitation are clean and tidy.
As a collective canteen, strict implementation of food hygiene and safety is a major event related to the health of every employee. First of all, every canteen staff will apply for a health certificate regularly. Secondly, carry out ideological education for employees from time to time and implement the requirements of the Food Hygiene Law. Through learning, improve the service quality and awareness of staff. Do a good job in the food hygiene in the canteen and the "one wash, two flushes and three disinfections" of tableware. The workbench should be cleaned while using, and the kitchen should be cleaned regularly.
3) It is the standard of equipment management to ensure safety.
The canteen is the focus of fire safety. Therefore, for the daily use of liquefied gas, oil and open flame in the canteen, it is necessary to formulate relevant operating procedures and usage methods, and all equipment should be maintained by special personnel regularly to eliminate all potential safety hazards, which is the top priority in the work. We have begun to formulate relevant contents and prepare to configure relevant equipment.
2, dormitory management work
1, adjust the dormitory. In order to meet the relevant accommodation standards and overcome various difficulties in dormitory management; Actively do a good job in the ideological work of employees and effectively solve the accommodation difficulties.
2. Strengthen the staff management system, increase the relevant inspection and handling of resource waste, and give priority to education on the basis of criticism and punishment, which has largely solved the problem of resource waste.
3. Strengthen system construction. On the basis of the original system, learn from management experience, implement programmed management, standardize, unify, supplement and improve a series of dormitory management systems.
4. Improve the supplementary dormitory facilities, optimize the living environment, and check the heating, cleaning appliances and humidifiers at any time to ensure the safety and hygiene of the living environment of the guests.
5. Continue to publicize safety matters such as electricity consumption, fire prevention and theft prevention, and never slacken off. In this way, the smooth development of security and stability work is effectively guaranteed.
6. Strengthen inspection and maintenance. In order to put an end to potential safety hazards, a surprise inspection was added on the basis of the usual sampling inspection, and violations of disciplines such as sanitary conditions in dormitories, use of electrical appliances and unauthorized wiring were thoroughly investigated one by one, and illegal electrical appliances were resolutely confiscated and educated.
3, cleaning management work
1) Strengthen the quality education of employees and pay attention to the ideological education of employees.
2) Formulate management systems such as job responsibilities and hygiene standards of cleaning staff.
3) Adjust measures to local conditions, distinguish work priorities, and refine cleaning priorities, so that there are no dead ends and no omissions in cleaning.
4. Warehouse management
1) Check the warehouse materials regularly every month, ensure the consistency of data, actively formulate and do a good job in electronic account books, do a good job in the correlation between manual account books and electronic account books, and make timely and accurate inquiries.
2) Strictly check the quality and quantity of materials. According to the requirements of purchasing, the appearance quality and quantity of the materials that have arrived should be checked immediately, and records should be made. Report the problem in time and rectify it immediately.
3) Strictly implement the material distribution management regulations to ensure the accuracy of material data. Adhere to the principle of "first in, first out", set up early warning for materials with shelf life, and control materials timely and effectively.
4) Accurately record the movement of materials in and out of the warehouse, conduct irregular inspection on the warehouse, and accurately control the material inventory.
5) Strengthen warehouse management, and pay attention to moistureproof and fire prevention of warehouse products.
5. Front desk management
1) Formulate relevant regulations on etiquette, appearance and hygiene at the front desk.
2) Refine the work content and clarify the job responsibilities.
6, trade union related work
1) actively carried out various activities, organized and successfully completed table tennis competitions, Karin activities and other related trade union activities, which greatly enriched the amateur cultural life of employees.
2) Formulate relevant trade union work system and improve trade union work content.
3) Formulate relevant regulations on the distribution of trade union benefits, and distribute birthday, quarterly benefits and other related benefits to employees as appropriate.
Problems and work experience:
1, poor management and inadequate supervision.
2, the implementation of rules and regulations is not strict, and the implementation of the system is short and loose.
Future work prospects and efforts:
1, improve the standardized logistics support system and improve the quality of logistics services;
2. Strengthen cost control management to avoid waste of resources.
3, refine the division of responsibilities, grasp the characteristics, summarize the law, improve the work level.
4, enhance the sense of innovation, and constantly improve working methods.
5. Give full play to the role of communication and coordination.
6, complete the work assigned by the leadership temporarily.
Comments and suggestions on the company:
1, each department has a clear division of labor to ensure the smooth development of all work.
2, strengthen cooperation between departments, avoid mutual election committee, afraid of responsibility.
3. Establish and improve relevant work systems and realize scientific management.
Summary of Logistics Management in 2020 (III) 2020 is coming to an end, and one year's work is about to become history. In the past year, with the correct leadership of department leaders and the support and help of colleagues, all the staff of hotels and canteens insisted on serving all employees and guests, focusing on improving the quality of logistics services and employee satisfaction, and completed all tasks assigned by the company with full enthusiasm and professionalism. In order to sum up experience, overcome shortcomings and better accomplish the task in 2020, the work summary for 2020 and the work train of thought for 20021year are reported as follows:
Summary of work in 2020:
First, strengthen basic management, improve service quality and ensure the effective operation of all work.
1, realize the timeliness, pertinence and openness of hotel and canteen management through meetings; Arrange the work in an orderly way through the daily morning meeting, analyze and discuss the problems existing in the work, timely convey the company's principles and policies, improve work efficiency and effectively strengthen communication among employees; Through the weekly team meeting, the work objectives and responsibilities are clearly defined, so that all the work can be carried out in a planned and implemented manner, the work cohesion and cooperation among various positions are strengthened, the sense of ownership and mass of employees are effectively improved, and the cohesion of the team is enhanced;
2. Make weekly health plans for each post, decompose the health areas of each post, improve the quality and efficiency of health cleaning, effectively consolidate the quality of health cleaning through weekly cleaning, organize targeted personnel of each post to conduct mutual inspection of environmental health every week, write inspection reports, and promptly urge the rectification of existing problems; At the same time, check the integrity rate of personal area equipment every week, contact and maintain the equipment with problems in time, keep a maintenance account of facilities and equipment, and maintain facilities and equipment regularly to ensure that the facilities and equipment of hotels and canteens are always in good condition;
3. According to the development requirements of the company, the 6s implementation work plan for hotels and canteens was made at the end of X and completed in the middle of X. Through 6s activities, the working environment of hotels and canteens was effectively optimized, the quality of employees was improved, the work efficiency was improved, the good image of logistics service team was shaped, and the basic management level of hotels and canteens was effectively improved.
Second, enhance service awareness, solicit opinions from employees and improve satisfaction.
Based on the monthly life management committee, feedback the management and operation status of hotels and canteens to employees in time, understand the supervision of employees, collect employees' opinions through the life committee, and gradually implement the valuable opinions of employees through closed-loop management of discussion, implementation and follow-up, so as to effectively rectify the problems existing in hotel and canteen management; Take the monthly logistics service return visit as an opportunity to keep abreast of the fulfillment of logistics service commitments and the service needs of employees, continuously improve the quality of dishes in hotels and canteens, and provide a basis for making weekly menus. Moreover, the continuous innovation of dishes not only satisfies the dining taste of employees, but also improves the planning and procurement speed of food raw materials procurement, and constantly improves the level of logistics management and service quality. Our positive, warm and thoughtful service will win the satisfaction of employees, and the comprehensive satisfaction will be average in 2020.
Third, improve the process of material procurement and acceptance, effectively control costs and ensure food safety.
1. Effectively control the market situation of food raw materials by organizing life committee members and financial personnel to make market inquiry and pricing for vegetables, meat and fresh raw materials; At the same time, in order to reduce consumption as the core, broaden the procurement channels, this year 10, 10, 10 organized food raw material life committee members and financial personnel to conduct market surveys, selected suppliers with high quality and low price to sign procurement contracts with them, and increased rice and vegetable suppliers to form competition, ensuring the timeliness and timeliness of food raw material procurement.
2. Purchased items, regardless of size, have complete procedures and clear processes. The procedures of buyer's declaration, supervisor's audit and department leader's approval are implemented in procurement, and the principle of strict control and sufficient quantity is adopted; Food acceptance should be strictly confirmed by financial personnel, chefs and buyers on site. Financial personnel and buyers are responsible for quantity acceptance, and chefs are responsible for quality acceptance. Strictly follow the acceptance criteria of the Interim Provisions on the Management of Material Supply in Staff Canteen to ensure the quality of all kinds of food and the food safety of staff.
Fourth, improve the hardware configuration and improve the level of logistics services.
After intensive and orderly preparation in the early stage, the new canteen was moved and put into use on X, X, and according to the company's requirements and the actual situation of the canteen, the residents' committee was organized to make an inquiry and purchase the kitchen utensils in the new canteen, which effectively improved the hardware facilities of the canteen. At the same time, in1October and1October, the sofas and chairs in the lobby of the hotel were renovated, and the tableware in the box was equipped, which improved the overall level of the hotel from the hardware, the company's external image and the quality of logistics services.
Five, formulate the box standard menu, improve the reception quality.
In order to standardize the reception of box lunch and improve the reception quality, 10 organized a discussion among chefs, formulated the standard menu of box lunch, specified the operation process, defined the plate loading form, and pointed out the quality standard of dishes, which effectively improved the reception quality of box lunch in hotels.
Sixth, strengthen the management of team members, overcome the shortage of personnel and complete the reception work of the company.
In 2020, employees in hotels and canteens will have greater mobility. In the case of insufficient personnel and poor post skills of new employees, timely and effectively adjust the positions of team members and rationally allocate work tasks, so as to better complete all kinds of large-scale reception activities entrusted by the company and logistics support services during kiln system maintenance. Xx large-scale receptions, such as: 2020 regional year-end summary meeting, reception of xxsc Cement Company, reception of xx Energy Saving Company, quality system audit team, professional training of xXX loader in XX region, professional training of regional electrical engineering, professional training of regional finance, professional training of Carter engine in mine, internal control working group, mid-year and year-end inspection in X region in 2020, Lantern Festival, Dragon Boat Festival and Mid-Autumn Festival, and daily business reception of the company, etc. The large kiln system was overhauled for 4 times, including xxx working meals, which effectively guaranteed the food supply of the maintenance site personnel in time; While completing the tasks assigned by the company, we will continuously improve the practical operation level of logistics service personnel, promote the standardization, institutionalization and proceduralization of hotel and canteen management, and continuously improve the service quality.
Seven, strengthen the publicity of team members' safety awareness, and ensure zero accidents in safety work.
Adhere to the daily safety inspection records, timely discover potential safety hazards and put an end to unsafe factors. At the same time, through the daily morning meeting and weekly safety meeting, the safety requirements of the company are conveyed to the team members in time, and the idea of great responsibility for safety work is instilled in employees at all times to remind employees to do a good job in safety prevention. In 2020, there will be no accidents in safety work. Have shortcomings:
1, the training method is single, the main information of training is theoretical knowledge training, which weakens practical training, and the verification of training examination is a mere formality, so the weekly training platform cannot be fully utilized;
2. The staff's ideological guidance is not in place. In 2020, there will be a large number of employees in hotels and canteens, and the overall quality of employees will not be high, and the service quality and service awareness will not be well improved;
3. Hotel catering reception management is not in place, the formulation of box standard recipes lags behind, and the quality of daily catering reception is not high.
Working ideas for 20xx years:
1. Strengthen standardized management and improve management system.
Improve the management system and assessment system of hotels and canteens, sort out the work flow of each post, standardize the work procedures and standards, implement the two-level inspection system of supervisors and squad leaders, supervise the sanitation and food processing process in public areas every day, find problems in time through inspection, and improve the work quality of each post.
2, strengthen training, strengthen the quality of employees.
Strengthen the skills training between posts, and focus on cultivating generalists, so as to effectively deal with and solve the emergency caused by the possible temporary shortage of post personnel. At the same time, adopt the way of "please come in and please go out" to increase the training effect, strengthen the skills of employees and continuously improve the service level.
3. Refine service measures to improve satisfaction.
Carry out quarterly "skills competition", learn from each other, constantly improve employees' business skills and comprehensive service level, enhance skills exchange among employees, and form a good atmosphere of comparison, learning, catching up and helping; Use the weekly team meeting to discuss and exchange "what have I done for employees/guests, what are my gains and experiences", so that employees can learn from each other and improve together. At the same time, analyze the service cases that happened around us in a week, examine our service from the perspective of employees/guests, find out the root of the problems in the service, stabilize people's hearts with high-quality service, win people's hearts with satisfactory service, and improve the service satisfaction of hotels and canteens.
4. Strengthen personnel's ideological guidance and improve quality service.
Guide the team members to establish the consciousness of "it is our duty to do a good job in employee reception service" and "there is no trivial matter in life service", so that the staff canteen can truly become the "employee's home", so that everyone can realize the importance of doing their job well ideologically, so as to consciously participate in various service work and achieve the purpose of rallying people's hearts and improving quality service.
5. Consolidate the achievements of 6s implementation and strengthen basic management.
Sort out the implementation of 6s in 2020, find out the unreasonable phenomena in the implementation process, carry out targeted rectification, and gradually establish a clean and tidy dining environment and an orderly working order, so that all post personnel can complete their tasks on time, in quantity, with high efficiency and high standards, strengthen basic management, and fully reflect the high-quality corporate image.
6, strengthen the canteen cost control, make the canteen standard menu.
In order to reduce procurement costs, save expenses, improve management efficiency, and enhance employee satisfaction, the canteen standard menu is formulated and menu surveys are conducted regularly. Staff-oriented, through investigation, analysis and feedback, improve the quality of food regularly, reduce the cost of canteen and stabilize the service quality.
The above is my personal work summary in 2020. As the saying goes, "Little by little, great achievements". In the future work, I will continue to carry forward my advantages, correct my shortcomings, accumulate experience, unite all employees in hotels and canteens, forge ahead and make contributions to the development of the company.