Hilton Hotel Concept:
Through research, it is found that the secret of its success lies in firmly establishing its own enterprise concept, upgrading this concept to brand culture and implementing it in the thoughts and behaviors of every employee. The hotel creates a "feel at home" cultural atmosphere, pays attention to the cultivation of etiquette of enterprise employees, and is reflected by the "smile service" of service personnel.
Konrad Hilton, the 89-year-old chairman of Hilton Group, has been patronizing Hilton Hotels and hotels all over the world for more than 50 years. Hilton flies from one continent to another and from one country to another every day. I made a special trip to see if Hilton etiquette is implemented in the actions of employees.
Today, Hilton's "Hotel Empire" has spread all over the world, and Hilton's assets have increased from $5,000 to tens of billions of dollars. Hilton Hotel has successively annexed the Hostaux Leah Hotel in waldorf, new york, which is known as the "king of hotels", and bought the Plaza Hotel in new york, which is known as the "queen of hotels", and has a prominent reputation in the global hotel industry.
Hilton believes that hotels are a service and reception industry. In order to meet the requirements of customers, Hilton Empire is filled with smiles everywhere. In terms of organizational structure, Hilton strives to build a system as complete as possible and become a comprehensive service organization.
Therefore, in addition to providing perfect accommodation, Hilton Hotel also has a set of service institutions and facilities such as coffee shop, conference room, banquet hall, swimming pool, shopping center, bank, post and telecommunications, flower shop, clothing store, airline agency, travel agency and taxi stand. Rooms are divided into single rooms, double rooms, suites and luxury suites of heads of state officials.
The restaurant also has a high-class restaurant and a convenient fast-food restaurant. All rooms are air-conditioned. Indoor facilities, such as wine cabinet, telephone, color TV, radio, refrigerator, etc., make the guests living in Hilton Hotel really feel at home.