Summary of the work of department heads in 2020 (1) Time has passed, and 20xx years will soon pass. Looking back on the past year, I can't help feeling a lot ... time flies, and another year will pass in a blink of an eye. Looking back, although there was no vigorous victory, it experienced extraordinary tests and tempering. For each of us who pursues progress, it is inevitable to make an "inventory" of ourselves at the end of the year, which is also a spur to ourselves. The administration and personnel department is one of the key departments of the company. Although there are few personnel in the administration and personnel department, they have worked hard this year and made every effort to successfully complete all the work. In order to sum up experience, continue to carry forward achievements and overcome existing shortcomings, we will briefly review and summarize the work in 20xx as follows.
I. Personnel management
(1) According to the actual needs of department personnel, a group of employees are recruited reasonably through various channels to equip each position.
(2) standardize the personnel files of all departments and establish electronic files, strictly review the files of all employees, and fill in all incomplete information.
(3) 10, the attendance management system was officially put into use, and the personnel management system was continuously improved.
Second, the administrative work
1. Handle the licenses of each store and conduct annual review as scheduled.
2. Handle the normal annual inspection of the company's vehicles as scheduled.
3. Assist all departments to follow up the design of menus, dishes and snack paper in the snack department.
4. Do a good job in the procurement of internal office supplies, strictly review the use of office supplies in various departments, do a good job in the registration of goods recipients, and reasonably purchase office supplies with the principle of saving and reducing costs as the first principle.
5, strengthen the management of staff dormitory, regular inspection at the end of each quarter and quarterly outstanding civilized dormitory appraisal.
6. Strengthen the management of staff canteen and strengthen the sanitary management of tableware in staff canteen.
Third, the management and operation of the company.
1, in line with the development of the market and according to the requirements of the company, formulate corresponding management systems. Improve the company's existing system, so that all work can be followed by laws and rules. In daily work, communicate with all departments and stores of the company in time, and put forward some guiding opinions on the work of all departments in time.
2. Gradually improve the company supervision mechanism. There is a good saying: employees will not do what you ask, but only what you supervise. To this end, the supervision and management of employees have been strengthened this year.
3. Strengthen team building and build a team with comprehensive business and high work enthusiasm. As a manager, we should give full play to the subjective initiative and work enthusiasm of our subordinates through "observing people's strengths, employing people's strengths, gathering people's strengths and developing people's strengths". Improve the overall quality of the team and establish a new image of the company that is pioneering, innovative, pragmatic and efficient.
4. Fully guide employees to take responsibility. Gradually clarify the responsibilities of various departments and ask everyone to take the initiative to take responsibility.
As the head of the administrative personnel department, I am fully aware that I am not only a manager, but also an executor. If you want to lead a good team, you need to be familiar with the business, be responsible for specific work and business, and set an example. Only in this way can we ensure that everyone can take the initiative to undertake the work and let the company work normally.
The new year means a new starting point, new opportunities and new challenges. The opening of xx is both pressure and motivation for us, and we are determined to make persistent efforts to meet new challenges.
In 20xx, the Administration and Personnel Department will work in the following aspects:
1. Improve the company system and move towards standardized management.
Successful enterprises come from excellent management, and excellent management comes from excellent and perfect systems. With the continuous development of the company, improving the company management system is undoubtedly the basis of its sustainable development. Therefore, it is urgent to establish and improve a set of reasonable and scientific company management system. In order to further improve the company system and realize the standardization of management, the work in 20xx will be centered on this.
2. Strengthen training and improve the training mechanism.
The competition of enterprises ultimately boils down to the competition of talents. At present, the comprehensive quality of employees in various stores and departments of the company generally needs to be improved, especially the heads of various departments and middle managers in restaurants, who are responsible for strengthening the humanized management of employees and retaining employees and talents. It is necessary to make a training plan according to the actual situation and really help them. In addition, complete the new employee orientation manual.
3. Assist departments and strengthen team suggestions.
Continue to cooperate with stores and departments to assist departments to deal with various emergencies. 20xx is a year full of challenges and opportunities. We have a united and innovative team to ensure our development. Therefore, strengthening team building is also the focus of the administration and personnel department in 20xx.
In fact, it is said that "the difficulties in the world begin with ease, and the great things in the world begin with detail." As long as we work hard, communicate more and have a strong sense of responsibility, I believe we will become stronger and stronger.
Annual work summary of department heads in 2020 (2) Review the work and study career of the past year and a half. There are joys and sorrows, ups and downs, gains, and achievements for all comrades to see, so I won't list them one by one. But what I want to explain is that the results are hard-won. The bread here includes the correct leadership of the bank leaders and the help and support of the bank cadres and workers present today, especially the hard work and hard work of all the staff in the Ministry of Science and Technology. This year, as the head of the Ministry of Science and Technology, I just did some work that should be done, which can be summarized as the following five aspects:
First, strengthen management to ensure safety.
In the scientific and technological work of banks, safety is the primary task, and the achievement of scientific and technological work lies in the smooth development of various businesses of banks, without accidents. First of all, the most powerful means to ensure safety is the system. Based on this principle, I have discussed the system with the internal staff of the department many times, adjusted the original post responsibilities, formulated a new post responsibility system, emphasized the necessity and importance of the post, refined the post responsibilities, and made the scientific and technological work in an orderly environment. In addition, with the joint efforts of all the staff in the department, the implementation of the revised system and the new system has been guaranteed. Secondly, the safe and stable operation of the network and information system is the lifeblood of the work of the Ministry of Science and Technology. Only when the whole information system keeps stable, continuous and efficient operation can we talk about the next development and give full play to the role of existing and newly developed business products. In order to ensure the safe operation of the system, a mobile phone was equipped in the department at the beginning of the year, which shortened the delay time when the fault occurred. At the beginning of the year, I put forward the goal of ensuring the overall availability of ATM and POS bank card LAN system to reach xx% or above. Although our LAN system fluctuated frequently in 20xx, after our second transformation, the system has been running very stably this year. My efforts in strengthening management and ensuring operation have achieved the expected results.
Second, scientific and technological projects, focusing on implementation.
In terms of science and technology projects, the Head Office launched many new products and projects to update the original business system in 20xx. First of all, we should support business departments to participate in fierce market competition. Products developed to meet the needs of market competition are introduced in various information channels, but according to the regional characteristics of Shenyang and the characteristics of our bank, various business departments have put forward some project requirements, such as: bank-securities communication system, salary increase system, document center system and so on. With the cooperation of bank leaders, relevant business departments and sub-branches, these new products were launched in time, which enriched our product line, enhanced our service function, and gradually established a certain competitive advantage in the market, which played an important role in promoting and supporting the improvement of our future customer structure.
In the past, due to the stagnation of the head office, some aspects of our system were not conducive to market development. Through the feedback from us and other branches, the Head Office has made some corresponding improvements to these problems this year. For example, the customer operation process of ATM, CRS and other self-service equipment has been updated, from the original way of spitting cards first and then issuing money to spitting cards first, which is convenient for customers to withdraw money; The self-service inquiry machine system has been reformed, and the agent functions of financial management and intercommunication in the inquiry machine have been added.
Third, grasp the overall situation and unite and cooperate.
I think the Ministry of Science and Technology is a vital functional department in the bank, and it is my unshirkable responsibility to ensure good customs and logistics support in the bank. Over the past year, I insisted on considering the problem from the perspective of the whole bank and objectively analyzed the influence of related technologies on the industry and outside. This year, in view of the fact that UPS batteries in some outlets of our bank can't work normally, I put forward a suggestion to replace them, because once outlets can't work normally, it will have a great impact on banks. This proposal was approved by the bank, and all outlets were replaced before the year-end final accounts.
As the second-line service management department of the bank, strengthening unity and coordination with relevant personnel and departments is an important condition for doing a good job in scientific and technological services. In order to do a good job in the unity of employees within the department, I earnestly implement democratic centralism, insist on accepting suggestions, accept opinions from different viewpoints with an open mind, and do not act arbitrarily. All employees of the Ministry of Science and Technology are treated equally, so that they have certain responsibilities and corresponding rights, and the responsibilities and rights are unified, which has mobilized the enthusiasm of the employees of the Ministry of Science and Technology to the maximum extent, and there has never been a phenomenon of striving for merit and shirking.
Fourth, internal strength and external image
Over the past year, I have attached great importance to strengthening the ideological style and discipline construction of employees in the Ministry of Science and Technology, giving full play to the overall efficiency of the Ministry of Science and Technology, and striving to shape the image of diligent, efficient and pragmatic organs and departments. On the one hand, I care about the employees of the Ministry of Science and Technology in my life, support them in my work, encourage them in my study, strictly restrain them in discipline, and resolutely resist and overcome all kinds of unhealthy trends. On the other hand, I made up my mind
Be strict with yourself and set an example. I have always attached great importance to improving my management level and professional ability, and constantly cultivated my ability to guide practice and control the overall situation, so as to be self-disciplined, active in learning and creative in my work. At ordinary times, I am diligent in practice, quick-thinking and brave in innovation in my work. As a scientific and technological personnel, we are required to be realistic and down-to-earth in work style, which has cultivated my pragmatic work attitude. As the head of a key department, I always adhere to the style of honesty, self-alarm, self-examination and self-encouragement. As a middle-level cadre, I played a connecting role, obeyed the arrangement of bank leaders and instilled the spirit and guiding ideology of the bank into every employee. As a leader of employees, I always insist on creating opportunities for employees to learn and exercise themselves, so that every employee can improve himself, improve himself, enrich his work experience and find his social value in his work.
Verb (abbreviation of verb) sums up experience and makes improvements.
After more than a year's work, I have made some achievements and improved my ability, but there are still many shortcomings.
1. Because the working hours are not long, the social experience is not very rich, and the management ability is still lacking. I hope the leaders will give me more advice and criticism in the future, so that I can gradually improve myself and improve my work level.
2. Few people go deep into the grass roots. Due to the heavy work pressure and workload of the Ministry of Science and Technology, they rarely go to various business departments and branches to understand the working conditions of business personnel, and they can't understand the working conditions of business personnel in time and improve their working environment through scientific and technological means.
20xx is a year of development for the Bank. From the perspective of science and technology, it is necessary to increase technical support for front-line employees. I think we should start from the following aspects:
1, go deep into the grassroots to understand the work situation of business personnel, improve the working methods of business personnel from the perspective of science and technology, and improve the work efficiency of business personnel.
2. Strengthen system security management to ensure the stable operation of the system and provide a stable system environment for front-line employees and customers.
3, strengthen the management of computer equipment and microcomputer use, establish files for computer equipment, and standardize the computer operation of business personnel. Give full play to the role of computer administrators in each branch and standardize the computer operation of business personnel in each branch.
4. Popularize the computer knowledge of business personnel and strengthen the computer application training of business personnel.
5. Submit the system development requirements of the corresponding business departments in time and quickly to provide technical support for the market expansion of the business departments.
Review the past and look forward to the future. Frankly speaking, with the training of leaders and the support and cooperation of comrades, I have made some achievements, but these are insignificant. Due to my limited level and ability, there are still many unsatisfactory places in my work and study, as well as some shortcomings and mistakes. I am determined that in my future work, on the one hand, I will carry forward my achievements and make persistent efforts, on the other hand, I will be self-reflective, self-vigilant, self-reliant and self-motivated, and do my best for the cause of xx until I die.
Annual Work Summary (III) Department Head In 20xx, 2020, our unit further strengthened the sense of responsibility, urgency and mission of scientific and technological innovation around the concept and in accordance with the management concept, actively explored and forged ahead, took the opportunity of refined management, constantly improved the management level of various tasks, continuously intensified efforts, gradually solved them, and strived to develop and improve them, making due contributions to social progress and sustainable development. Summarize this year's work.
I. Main practices and experiences
Strengthen leadership, clarify responsibilities, and lead the work as one. All staff participate in the project promotion work throughout the process, forming a working system in which the director is in charge of the overall, the leader is in charge of the project, the office director is in charge of the project, and the project leader is directly in charge. We have established a good cooperative relationship with outreach units and established a regular return visit system to find and solve problems in time during communication. Continuously improve the technical level of design and planning, and improve the satisfaction of outreach units. Regularly go to various outreach units to have discussions with engineers and technicians.
Strengthened the tracking management of the project. For the newly developed technology, we rely on the regular meeting of science and technology, mid-term evaluation, key project report meeting, etc. , and track and manage research, project establishment, research, experiment, popularization and application. To ensure that scientific research projects are completed smoothly on schedule. Clear division of labor, responsibility to people. Clear the person in charge of the project and the person in charge of the promotion project, so as to implement technology development and field promotion simultaneously, speed up the promotion of new technologies, and ensure that the conversion rate of various technological achievements does not decrease by xx%.
Second, the existing problems and suggestions
In the transformation of project achievements, some project achievements still need to be popularized and applied. Especially in the field test of scientific research projects, some projects need to select blocks, concentrate on tests and compare the effects. This situation is difficult to coordinate with outreach units. It is suggested that the competent department and the outreach unit hold a coordination meeting after regular communication; Solving the problem of employees' vital interests needs to be strengthened. Due to the heavy task of the project, few personnel, too much work pressure on scientific and technical personnel and technical backbone, and the physical quality has declined; The old office telephone is seriously damaged, which affects the call quality. It is suggested that relevant functional departments transform activity rooms and workshops and equip them with office telephones.
Science and technology management needs to be further strengthened. The on-site test of the project is not running smoothly, and some on-site test subsidies are not in place, which affects the enthusiasm of the first-line team for on-site test construction cooperation and needs to strengthen coordination; Strengthening academic exchanges and technical inspections is conducive to improving the technical level of scientific research backbones; The experimental workshop is not matched and the area is small, and the completed promotion project tools are not handed over to the production unit in time; The newly added technical cadres do not have computers, and some computers are aging and running slowly, which affects work efficiency. It is suggested that the relevant departments should subsidize the team as much as possible or send it directly to the research unit, create opportunities for technical cadres to inspect and exchange, and equip them with updated computers on a regular basis.
Three. Work arrangement for next year
In management, around the general direction of the design and research institute, we will strictly control the variable cost expenditure, continue to improve the detailed scientific research reward mechanism, promote technological innovation, fully mobilize the enthusiasm of technical cadres, and ensure the smooth realization of scientific research goals next year. In project research and development, we should constantly improve the independent research and development ability of technical cadres, and do not engage in foreign cooperation for projects that can be completed independently, and do not engage in foreign cooperation for those that can cooperate internally. Vigorously cultivate the innovative spirit of technical cadres, boldly emancipate their minds, challenge the limits of technology and dare to break through new technologies. According to the actual production demand, carry out research on safety, environmental protection, energy saving and efficiency improvement, and provide technical support for completing the annual task.
In project promotion, please come in and go out, and increase the promotion of appraisal projects. Please come in and often invite comrades who are planning projects to attend lectures on new technologies in our hospital, so that they can learn more about and adopt our new technologies when planning projects. Going out, leaders and project teams should always introduce our new technology to all units and constantly broaden the scope of new technology promotion. At the same time, we should continue to do a good job in evaluating the price of new technology promotion and continuously improve the contribution rate of science and technology. In refined management, improve and refine various rules and regulations, regularly review the rationality and practicability of the system, realize standardization and humanization of management, and realize continuous improvement and improvement. Continue to do a good job in the investigation and rectification of potential safety hazards, strictly control and act according to the rules to ensure safe production throughout the year.
Annual work summary of department heads in 2020 (IV) Looking back on the work in the past year, with the support and help of company leaders and colleagues, I strictly demanded myself and completed the work well according to the requirements of the company. Through one year's study and work, the working mode has made a new breakthrough and the working mode has changed greatly. The work of the past year is summarized as follows:
First, the daily management of the office
The office is a brand-new field of work for me. As the person in charge of the office, I clearly realize that the office is a comprehensive management institution under the direct leadership of the general manager's office, a hub that connects the preceding with the following, communicates the inside and outside, coordinates the left and right, and contacts all directions, and is the center to promote all work towards the established goals. The work of the office is complicated, and some useful information and data should be provided for decision-making in drafting documents, providing research materials and quantity. There are document processing, document management, document approval, meeting arrangement, welcoming and sending, and car management. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.
1. straighten out the relationship and handle the relevant documents of the company. At the beginning of the company's establishment, almost all the work was started from scratch, and relevant procedures and certificates needed to be handled. I use my years of working experience in xx department, familiarity with the department and harmonious interpersonal relationship to actively handle various certificates for the company. Through many efforts, it took me only a few months to complete the xx certificate, project procedures, xx property certificate and so on. Give full play to the coordinating role of comprehensive departments.
2. Understand the situation of xx in time, and provide basis for leadership decision-making. As a xx enterprise, land delivery is the top priority. Because xxx demolition is closely related to the development progress of our company, in order to obtain land as soon as possible, the company set up a land delivery working group. As a member of the team, I used all the favorable resources to take effective measures to communicate with the relevant personnel of xx, xx demolition office and other units, and timely fed back the demolition information, work progress and problems I learned to the general manager's office. Company leaders have mastered the progress of xxxxxx and demolition work in the shortest time, and further arranged the delivery work on this basis.
3. Actively respond to the company's call and conduct in-depth market research. According to the spirit of the company office meeting (X), I made a detailed market survey on the current development, rental price, market demand and development trend of xx real estate. I went to the departments of land, construction and housing management to get a detailed understanding of the data indicators of real estate development in recent years, visited some commercial departments such as xx, and investigated the rental and sale of these properties in xx Garden, xx Garden and xx Community. Based on the location advantage of plot X, this paper puts forward the personal idea of "focusing on commerce, supplemented by housing, highlighting location and making overall plans".
4. Do a good job in company copywriting. Draft comprehensive documents and reports, be responsible for recording, sorting and refining the minutes of office meetings, and be responsible for the implementation of relevant resolutions of the meetings. Earnestly receive, register, distribute, print and supervise the relevant documents of the company; All documents, approval forms, agreements, etc. of the company should be filed, and the data should be filed well. Cooperate with leaders to further supplement and improve various rules and regulations on the basis of established rules and regulations. Timely convey and implement the spirit of relevant meetings, documents and instructions of the company.
5. Implement the personnel and labor management of the company. Organize and implement the company's labor, personnel, salary management and employee attendance control and supervision, sign labor contracts with employees according to the personnel management system, and go through the formalities of paying social security (endowment insurance, unemployment insurance, medical insurance) at the labor management department according to relevant regulations. Reflect the standardization of the company and solve the worries of employees.
6. Do a good job in the daily work of company welfare and enterprise management. According to the budget approval system, organize and implement the procurement, deployment and physical management of office facilities, dormitory supplies, labor insurance benefits and other commodities of the company. After the completion of office decoration, the configuration of office supplies, communications, photocopiers, computers and other equipment will be completed in X according to the examination and approval authority. Do a good job in registering the company's communication fees, hospitality fees, utilities, vehicle use and gifts, and verify the use standards in strict accordance with the procedures;
7. Do a good job in logistics services for meetings such as the board of directors of the company. During the xx meeting, the board of directors shall carefully arrange the venue layout and accommodation. Implement the pre-meeting preparations and meeting materials for various meetings.
Second, strengthen self-study and improve professional level.
Because I feel that my burden is very heavy, and my knowledge, ability, experience and position are far from each other, I have never dared to treat it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues. So I think I have made some progress in the past year. After continuous study and accumulation, I have gained office work experience and can handle all kinds of problems in my daily work with ease. After one year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, can treat all the tasks with a correct attitude, love my job, and strive to implement it in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.
Three. Existing problems and future efforts
Over the past year, I have been able to work conscientiously and creatively, and I have made some achievements, but there are also some problems and shortcomings, mainly in the following aspects: First, the office director is a new post for me, and I have been groping for a lot of work while doing it, so that I can't do it with ease, and my work efficiency needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated; Third, my theoretical level is not suitable for the requirements of the company.
In the new year, I am determined to seriously improve my business and work level and make my due contribution to the leap-forward development of the company's economy. I think I should try my best to do it: first, strengthen my study and broaden my knowledge. Study hard on real estate professional knowledge and related legal knowledge. Strengthen the understanding of the context and trend of real estate development, strengthen the understanding and learning of the surrounding environment and the development of the same industry, and have a good idea of the overall planning and current situation of the company; Second, based on the principle of seeking truth from facts, release the upper situation and report the lower situation; Really be the assistant of the leader; Third, pay attention to the style construction of this department, strengthen management, unite as one, work hard, and form a good working atmosphere in this department. Continuously improve the office's support ability and service level to other departments. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results. Insufficient office work mainly includes:
1. lacks the basic knowledge of office work, and often behaves clumsily in specific work, and sometimes even feels at a loss.
2. Lack of comprehensive and specific understanding of the work of various departments of our bureau, thus affecting the writing of relevant official documents.
3. Poor mastery of computer knowledge directly affects the corresponding work quality.
4. The work is not meticulous enough, and mistakes and omissions often appear on small problems.
5. Efficiency is not fast enough, and the understanding of leadership intention is not in place.
As far as the overall work experience is concerned, I think the working environment here is quite satisfactory. It is the care of the leaders and the continuous improvement of working conditions that give me the motivation to work. Secondly, the friendship and care between colleagues, cooperation and mutual assistance, let me have a sense of ease and sureness in my work; Third, the unique "corporate culture" atmosphere being created by our bureau has given me confidence in my work.
I know that the above work performance may not satisfy the leaders. Frankly speaking, I don't have much confidence if I can continue to work and study here according to these performances. But I firmly believe that I can do better in my future work and ensure the satisfaction of the leaders.