1. The purpose of the activity is to celebrate the 13th anniversary of the establishment of xxx Hotel Development Co., Ltd., create a new image of citizen enterprise, improve the reputation of xxx Hotel, and take this opportunity to give back to new and old friends. Second, the theme of the event, long sleeves, gives me thirteen years of tranquility and far-reaching (the thirteenth anniversary in the future) Third, the time of the event, May 18, June 20**- 18, 20** Fourth, the specific content of the event

Activity 1: zero consumption gift:

Single table consumption: 1), when the consumption is over 100 yuan, send: 38 yuan food coupon +20 yuan room coupon+a pair of citizen VIP playing cards;

2) When spending money in 300 yuan, send: 48 yuan food coupon +20 yuan room coupon+a pair of citizen VIP playing cards; 3) When spending money in 500 yuan, send: 48 yuan food coupon +20 yuan room coupon+citizen exquisite sun umbrella+citizen VIP playing cards;

4) When spending money in 800 yuan, send: 68 yuan food coupon +20 yuan room coupon+citizen exquisite sun umbrella+citizen VIP playing cards;

Activity 2: citizen garden, banquet paradise (eat in the citizens, enjoy in the citizens)

1, restaurant wedding banquet, housewarming banquet, birthday banquet, full moon banquet; 1), the banquet is full 10 table, send: 300 yuan vouchers; 2) If the banquet is over 20 tables, send: 600 yuan vouchers; 3) When the banquet is over 30 tables, send: 900 yuan vouchers. 2. Join hands with the three major wine suppliers to celebrate and give back to the guests with * * * *; (Supermarket provides cheap liquor, beer and drinks) 1), Kouzi cellar: two-star Kouzi cellar, three-star Kouzi cellar, buy one get one free 2 liters of drinks;

2) Party B: Two liters of drinks (Pepsi or Sprite) will be given to the six-year party and the boutique party; 3) Yellow Crane Tower: Two-star Yellow Crane Tower and Samsung Yellow Crane Tower buy one get one free 2.5-liter drinks. Activity 3: room discount 1), all guests staying in our store will be given a pair of VIP playing cards of 20 yuan restaurant coupons; 2), chess room special 10 yuan/hour, capped 100 yuan; 3) Special room for single room on the fourth floor 70 yuan/room. Activity 4: Join hands with the garden, celebrate with the garden and send out the true feelings 1).

During May1August-June 18, guests who consume in Suiyuan Club will be given 48 yuan (and so on)+two vouchers for Room 2 of 20 yuan Garden Store), and guests who consume in Suiyuan Club will be given a set of VIP playing cards at each table. Activity 5: Public lecture hall ☆ In order to better serve the citizens' VIP customers, our store will invite top domestic experts to give lectures, provide services to the citizens and provide courses of interest to everyone.

A. Teacher Shao of Sparta teaches "Charming Woman" to the teacher;

B, Haitang Chinese medicine beauty teacher teaches "Chinese medicine beauty knowledge";

C. other courses to be determined, such as Confucian education, three-character classics, Yijing, etc.

Hotel Celebrations (2)

I. Purpose of the event

Celebrate the 10th anniversary of the store and welcome the 10th Plastic Expo. We will take the reception of the 10th Plastic Expo as an opportunity to carry out the theme activity of "Pursuing perfection of details and creating a classic for ten years", show the charm of Pacific hotel people and encourage employees to greet the 10th anniversary celebration with full enthusiasm.

Second, the spirit of activity.

1. Advocates that every employee always follows the service promise of "We will make constant efforts to make all preparations for you …" of Pacific Hotel, and is willing to implement it in practical work, and consistently provide thoughtful and meticulous service to the guests, taking the initiative, fast, meticulous and humanized service, caring for customers in every possible way, worrying about their urgent needs, thinking about their thoughts and solving their difficulties.

2. Carry forward the work style of "unity, wisdom, courage and hard work" of Pacific Hotel people. Qi Xin works together and treats each other sincerely, showing sincere, careful and upright personal qualities at all times, and establishing a team spirit connecting the preceding with the following: enhancing the consciousness of serving the next working procedure from the previous working procedure and serving the front desk in the background. Departments do not shirk their responsibilities, can put themselves in their own shoes, eliminate "grey areas" and improve the team spirit among departments, posts and colleagues; Establish a sense of ownership, carry forward the work style of love and dedication, and create a good working, learning and living environment.

Three. Activity time: 20 * *1October 25th, 65438-3120 * * February.

Four. Implementation of activities

Theme month activities are divided into three stages: publicity, learning and improvement, and summary and evaluation. In order to promote the smooth development of quality service theme activities, in the process of theme development, the human resources department planned the tenth anniversary celebration and cultural festival in combination with the related work of theme activities. Through a series of cultural activities, the cohesion of hotel staff will be continuously enhanced, and the theme activities of quality service will be more colorful.

The first stage: publicity and launching stage: (time: 65438+1October 25th-165438+1October 5th)

1. In order to carry out the activities smoothly, orderly and deeply, an activity leading group was established. The activity leading group is mainly responsible for the planning, organization, implementation and inspection of the whole activity. The general manager Chen Ren is the group leader, the deputy general manager is the deputy group leader, and the managers of all departments are the team members.

2. The Human Resources Department takes the lead in publicizing the service concept related to the theme activity of "Pursuing perfection of details and ten-year classics". The human resources department takes the lead in organizing the training on the theme of "meeting the demand for plastics and creating high quality". Focusing on improving service quality and combining with work characteristics, all departments formulate relevant training plans, carry out departmental activities, focus on behavioral etiquette training, publicize and launch theme activities, and use internal workplaces to add grooming, columns and special issues.

3. Each department effectively implements various training work according to the formulated departmental training plan, and the Human Resources Department will fully assist the training work of each department. At the same time, all departments are required to strictly implement the Pacific Hotel Service Commitment Code as the staff's work creed.

The second stage: learning promotion stage: (time:165438+1October 6-65438+February 10).

1, "Pursuing perfection of details, creating a ten-year classic", requires all departments to start with details and continuously improve service quality. According to the training progress of each department, the Human Resources Department will formulate an effective inspection and supervision plan, and organize quality inspection teams to conduct comprehensive training for each department from time to time according to the five-star visit standard, employee handbook, Pacific Hotel service commitment code and SOP standards of each department. Timely feedback on existing problems and urge relevant departments to implement rectification in time.

2. On the occasion of the tenth anniversary of the hotel, the Human Resources Department specially convened department managers, new and old employees and outstanding employee representatives, and organized a symposium on "Ten-year Dreamland" for employees to enjoy our growth with the hotel, and asked all departments to review the ups and downs of the hotel in the past ten years from different levels. Agenda 1: Managers of all departments delivered a special speech entitled "Enjoy ten years and touch you and me"; Agenda 2: Ten-year employees talk with outstanding employee representatives about "recalling ten years, I grew up with the hotel"; Agenda 3: New and old employees * * * think about the next ten years together, make suggestions for hotel development, arrange personnel to go deep into various departments and guests, and collect the attention and expectation of hotel colleagues and guests on our tenth anniversary with DV.

3. In order to dig deep into the bright spots of employees, the Human Resources Department will continue to collect detailed service cases of "touching guests", requiring all departments and teams to actively implement them, dig out the bright spots in our actual work, focus on the advanced deeds of improving service and management quality, summarize the achievements made by the department in quality management, and improve the bright spots in departmental services. According to the submitted detailed service cases, the Human Resources Department selects the best detailed service quality case list and gives some rewards. At the same time, the selected best detailed service cases are recommended to Ningbo Hotel Industry and Zhejiang Hotel Industry for publication, and the collected excellent cases are compiled into the Collection of Ten Years Classic Detailed Service Cases of Pacific Hotel as training and publicity materials in the future.

4. In order to push the 10th Anniversary Celebration to a climax and test the effectiveness of the pre-training work of all departments, the Human Resources Department will take the lead in organizing the "Selection of Image Ambassadors for the 10th Anniversary Celebration of Pacific Hotel", and all departments will select the candidate list of "Hotel Image Ambassadors" and related outstanding performance deeds in combination with the collection of detailed service cases. According to the submitted materials, the human resources department will set up a guest suggestion box in the front desk area, open the general manager's mailbox and open an online service forum to listen to the opinions and opinions of internal and external guests. Convene the department to organize the "Hotel Image Ambassador Service Etiquette Exhibition Competition" in the form of image display, service etiquette performance and service etiquette scenario response. The "image ambassador of Pacific Hotel" will be selected through comprehensive voting by domestic and foreign guests. The image ambassador will be listed on the post and enjoy a certain allowance, and at the same time speak for the hotel's series of image publicity activities.

The third stage is the summary appraisal stage: (time: 65438+February1-65438+February 3 1).

Through the carrier of "pursuing perfect details and creating ten-year classics", the service quality of various departments will be continuously improved. During the theme activities of quality service theme activities, there will be mysterious guests visiting from time to time. The leading group and hotel performance evaluation team will select three excellent quality management departments through quality inspection team, EOD inspection, unannounced visits by mysterious guests and feedback from guests on weekdays, and award them with "Quality Management Progress Award" and "Quality Management Progress Award" respectively. Combined with the year-end evaluation of the hotel, the "Top Ten Charming Stars of Pacific Hotels" were comprehensively selected and rewarded respectively.

Hotel Celebrations (3)

I. Purpose of the event

Celebrate the 13th anniversary of the establishment of xxx Hotel Development Co., Ltd., create a new image of citizen enterprise, improve the reputation of xxx Hotel, and take this opportunity to give back to new and old friends.

Second, the theme of the event

Dancing with long sleeves has given me thirteen years of peace, another year (the thirteenth anniversary in the future).

Third, the activity time

May, 20**18th —— June, 20 * *18th.

Fourth, the specific content of the activity.

Activity 1: zero consumption gift:

Single table consumption:

1), when the consumption is over 100 yuan, send: 38 yuan food coupon +20 yuan room coupon+citizen VIP playing cards;

2) When spending money in 300 yuan, send: 48 yuan food coupon +20 yuan room coupon+a pair of citizen VIP playing cards;

3) If you spend money in 500 yuan, you will receive: 48 yuan food coupon +20 yuan room coupon+Citizen exquisite sun umbrella and Citizen VIP playing cards;

4) After spending all the money in 800 yuan, you can get: 68 yuan food coupon +20 yuan room coupon+a beautiful sun umbrella for citizens.

A pair of citizen VIP playing cards;

Activity 2: citizen garden, banquet paradise (eat in the citizens, enjoy in the citizens)

1, restaurant wedding banquet, housewarming banquet, birthday banquet, full moon banquet;

1), the banquet is full 10 table, send: 300 yuan vouchers;

2) If the banquet is over 20 tables, send: 600 yuan vouchers;

3) When the banquet is over 30 tables, send: 900 yuan vouchers.

2. Join hands with the three major wine suppliers to celebrate and give back to the guests with * * * *; The supermarket provides cheap liquor, beer and drinks.

1), Kouzikeng: two-star Kouzikeng and three-star Kouzikeng buy one get one free 2 liters of drinks;

2) Party B: Two liters of drinks (Pepsi or Sprite) will be given to the six-year party and the boutique party;

3) Yellow Crane Tower: Two-star Yellow Crane Tower and Samsung Yellow Crane Tower buy one get one free 2.5-liter drinks.

Activity 3: room discount

1), each guest staying in our store will be given a coupon for 20 yuan restaurant and a pair of VIP playing cards;

2), chess room special 10 yuan/hour, capped 100 yuan;

3) Special room for single room on the fourth floor 70 yuan/room.

Activity 4: Join hands with the garden to celebrate and send out the true feelings.

1), during May 18 to June 18, send it to 48 yuan in Suiyuan Club (and so on).

Two vouchers for Garden Store rooms in 20 yuan.

2) Guests who spend money at Suiyuan Club will be given a set of VIP playing cards at each table.

Activity 5: Public Welfare Lecture Hall

In order to better serve citizens' VIP customers, our store will invite top domestic masters to give lectures, provide services to citizens and provide courses of interest to everyone.

A. Teacher Shao of Sparta teaches "Charming Woman" to the teacher;

B, Haitang Chinese medicine beauty teacher teaches "Chinese medicine beauty knowledge";

C. other courses to be determined, such as Confucian education, three-character classics, Yijing, etc.