[Scene 1] Two guests sit down at a small square table. The waiter handed over the menu and the guest began to order: "Cold basin first. What kind of chicken is this' hometown brine chicken'? Is it a grass chicken fed by farmers or a broiler bought on the farm? "
"I don't know, I haven't eaten." The waiter answered honestly.
……
[Lens 2] "What is the Buddha jumping over the wall? Why is it so expensive? " The guest asked, pointing to the menu.
"All the good things are put in a crock, which is very fresh." The waiter finally answered the question vaguely.
"What's the difference between the giant Buddha jumping wall of seafood and the mini giant Buddha jumping wall?" Guests should be selective.
The waiter did something.
The guest said to the waiter unhappily, "forget it, forget it." You can't explain clearly. We are also afraid of wasting money. Let's order something else. "
……
[Lens 3] "Two more bowls of Daoxiao Noodles, no soup, what seasoning can stop it?"
The waiter took the opportunity to sell: "The new X.O. sauce in our store is delicious."
"Isn't X.O. wine? How did it become a sauce? " The guests were all surprised.
"This is a new product. Give it a try and open your eyes. " The waiter is very persuasive to the guests.
The guest finally broke the casserole and asked, "What the hell is X.O sauce?"
"Of course it's made of X.O.!" The waiter is talking nonsense.
When the street sauce was served, the guests stopped eating when they saw red oil and pepper. He reprimanded the waiter: "I don't eat spicy food without X.O." Go back. "
The waiter's attitude is not bad, but he is quite wronged: "I haven't eaten it, and I selfish know what it tastes like."
[Lens 4] Finally, the guests will bring some fruit. There are two kinds of dishes: Sunkist Orange and Xinhui Orange, but the prices are quite different. The guest asked questions again.
The waiter replied, "Sunkist is imported and Xinhui orange is made in China."
"Imported? Which country imported it? Imported should not be so expensive! " Obviously, the waiter's simple answer didn't convince the guests.
"Which also eat watermelon. Watermelon will never be imported So as not to be beheaded. " The guest changed his mind because he was uneasy.
As can be seen from the above, the restaurant waiter's knowledge of dishes is very poor, almost ignorant or full of mistakes. The problem lies in training. After the induction training in many hotels, there is no business training closely combined with work practice. Without business knowledge, there will be no service quality, guests will not be satisfied, and the hotel's good products will not be sold in the cloud and will not get good benefits. Some hotels will invite restaurant managers, chefs and excellent waiters to give classes to waiters frequently, and when necessary, let them get together and let them taste. Teach them knowledge while tasting. This kind of on-site tasting training has a particularly good effect. Let's simulate the above situation and conduct tasting training.
The waiter sat around a table, and the chef Xue, the restaurant manager Da Li and the special service teacher explained it successively.
"The chickens used in this' hometown of brine chicken' are all cocks of about 3 kg bought from farmers' homes, which are delicious. The curing formula is developed by Master Ding himself, and it tastes salty and fragrant. There are few hotels and restaurants that cook salted chicken now. We don't brag about it. You have the opportunity to compare and taste in other places. "
……
"Buddha jumps over the wall" is made of many precious raw materials. Because of its attractive smell, the monk couldn't help climbing over the wall and stealing food. In recent years, seafood is very popular. On the basis of the original main ingredients such as shark's fin, sea cucumber, scallop and mushroom. We have added fresh fish, shrimp, shellfish and mussels. , the content is more abundant, with 18 kinds of raw materials. Of course, the price is expensive, too. One glass is 138 yuan. Sometimes, the consumption level of guests is not too high, or some large-scale meetings need everyone to taste, so we have launched a more popular' mini Buddha jumping wall', the variety and quantity of raw materials have decreased, but the soup used is still stewed in the original juice. The price is only 78 yuan. That's how I ordered the guests of "Buddha jumping over the wall", which sold well. "
……
"This is X.O sauce. Be careful of spicy food. Spicy degree according to the requirements of guests at high speed. I made it spicy today and left a little impression on everyone. " The chef introduced humorously. "X.O sauce has nothing to do with X.O wine. It is made of Japanese Yaozhu, Jinhua ham, broth and hot sauce. Its fragrance is unparalleled, and it is appetizing to mix with fried food. "
……
"Sunkist is the translation of English Sunkist, the most famous orange in the world, produced in California, USA. California is blessed with abundant sunshine in all seasons and fertile soil, especially with nutrients suitable for citrus production. The oranges there are rich in flavor and of the best quality. You see, each orange is the same size, with the seal of Sunkist on it. This' world's number one' orange is of course very expensive. Xinhui orange is a product of Xinhui City, Guangdong Province. It is a' brand-name product' in China and has been exported. Its taste is sweet, strong and mellow, and it is the top grade of oranges in China. If you want to be affordable, you'd better choose Xinhui Orange. If you pay attention to style and famous brands, then choose' New Miracle'. This requires the waiter to observe the color and promote the sale appropriately.
After Li Yan finished, he pointed to the orange in the center of the dining table and said, "Well, after dinner, everyone will have a' novelty' and a new orange. After tasting it, we will talk about feelings. "
All the waiters laughed and applauded warmly.