Sheraton Hotel is a five-star hotel brand and the first high-end hotel chain in China. There are stores in Beijing, Shanghai, Zhejiang, Guangdong, Guiyang, Tianjin, Anhui, Hunan, Fujian, Shandong, Heilongjiang, Shenyang, Changchun, Sichuan, Jinzhou, Guilin, Xi 'an, Changzhou, Wuxi, Nanjing, Suzhou, Zhenjiang, Sanya, Huizhou and Macau.

Five-star hotel evaluation criteria (part):

1. 1. 1 The hotel has reasonable layout, reasonable functional zoning, convenient facilities and safe use.

1. 1.2 interior and exterior decoration are made of high-grade materials, with exquisite workmanship and outstanding style.

1. 1.3 indicates that the signs are clear, practical and beautiful, and the graphic symbols of public information conform to GB/T10001and GB/T10001.

1. 1.4 has central air conditioning (except villa resort hotel), and all areas are well ventilated.

1. 1.5 has a computer management system suitable for this star.

1. 1.6 has a public voice relay system; The tune and volume of the background music are appropriate and the sound quality is good.

1. 1.7 The facilities and equipment are well maintained, noiseless, complete, neat and effective.

1. 1.8 each management system is sound, which is consistent with the hotel scale and star rating.

1. 1.9 All instructions and service terms should be expressed in at least two languages: Chinese and English.

1. 1. 10 can provide services in Mandarin and English, and can provide services in a second foreign language if necessary.