What kind of character should you show to your subordinates and employees? Is it strict or lenient? Is it hard or soft? Matsushita Konosuke's experience is: Zhong Kui's sword should be held with a loving mother's hand. That is to say, you must be considerate in peacetime, punish severely when you make mistakes, use both kindness and power, and combine leniency with severity. Only in this way can you rule successfully.
A loving mother’s hands and a loving mother’s heart are what every operator should possess. Protect and care for your subordinates and employees. Because they are your fellow travelers and even your support. Moreover, only in this way can they be united and achieve their goals.
Charlie Allen, the owner of Waikima Dee Company in the United States, was elected as the Best Boss in the United States in 1995. What did he rely on to get elected? First, he holds an annual sales meeting in the Caribbean or Hawaii in the United States every year; second, he cares very much about the sufferings of his employees and can listen carefully to the company's employees when they express their difficulties and distress. Once an employee has something to do at home, he will give him a certain amount of leave to deal with the family matter. Because he can breathe with the employees and control their destiny, he is deeply loved by the employees. After customers came to his company, they saw that the company's employees were all in a happy mood, and they developed a sense of trust in the company, so the company's performance has always been very good.
Wada, the founder of Yabaihan, a large Japanese company, strives to create a positive, pleasant and uplifting internal environment, mainly adopting the method of "love customers first, love employees". In the late 1950s, Yabaiban proposed a loan of 20 million yen to build dormitories for employees, but the bank refused on the grounds that building buildings for employees would not be profitable.
However, the Wada couple convinced the bank on the grounds that they loved their employees and that only employees could work hard to create profits for Yaohan, and finally built the first-class employee dormitories in Japan at the time.
Those single employees who live a collective life far away from their parents like to make do with what they eat. Wada Kazu always acts like a loving mother, personally formulating recipes every week and making delicious meals for employees.
When it comes to marriage, he cares about them as much as he cares about his own children. He has served as matchmakers for 97 employees, and more than half of them are 800 employees.
The second Sunday of the month is "Mother's Day". Wada Kazu thought: Young people living far away from their parents and living in employee dormitories must miss and miss their parents very much when they get into bed alone at night. So, she specially prepared mandarin duck chopsticks and chopstick boxes for the parents of single employees. When employee parents receive gifts from their children on Mother's Day, they not only write to their children but also to the company to express their gratitude. Some employees cried and said: "My parents are so happy! I know, honor your parents and your parents will be happy. Only by making your parents happy will you be the happiest child." In order to strengthen the education of employees, in addition to daily pre-shift meetings, , practical education is also conducted regularly every month. Spiritual education in practical education includes entrepreneurship, loyalty, filial piety, dedication, etc. Wada understands that honoring parents is the basis for living in harmony with others, and turns his sincerity towards his parents into obeying the leadership of his superiors. So she always educates employees to respect and love their parents.
Of course, you must also be strict with your subordinates. This severity is based on the basic characteristics of human beings. Wada believes that some people can do their jobs consciously, strictly abide by the system, and make no mistakes without the supervision and scolding of others. But most people are indolent. He likes to pick easy jobs and cheap things. Only when others constantly supervise and put pressure on him can he be cautious in doing things. For such people, we can only strictly discipline them and never relax for a moment.
"Whether you are hiring or training talents, you must hold a sword with one hand like Zhong Kui, and be as gentle as a loving mother with the other hand. Only by being lenient, strict and decent can you gain the respect of your subordinates." This is Hotan's management experience.
When an employee's work performance gradually deteriorates, a sensitive supervisor must look for the cause of this phenomenon. If it is not caused by work-related factors, then it is likely that the employee's personal problems are interrupting his work. Some supervisors either ignore this phenomenon by saying, "It's not my responsibility," or they sternly tell employees to cheer up, otherwise they will pack up and leave.
In any case, if managers want employees to care about the company, then managers should first care about employees' problems, including the personal problems of others. Therefore, the above-mentioned handling methods may be said to be easy, but they will not improve employee performance. A more reasonable approach would be to discuss with the employee and try to help him face the problem, deal with it, and thereby improve work performance.