KFC and Pizza Hut under Yum! China. Brand, since entering China, has brought not only exotic fried chicken and crispy pizza to China, but also 22,000 employment opportunities and a brand-new international standard personnel management and training system. As the world's largest restaurant chain, Yum! Brands has 30,000 chain restaurants in more than 80 countries and regions around the world, and nearly 600,000 employees are using KFC and Pizza Hut's unique fast, hardworking and honest quality to serve customers who come to eat every day. Employees are the wealth of the company and the key to the rapid development of KFC and Pizza Hut in the world. Delicious! Brands attaches great importance to the training and development of global employees. For more than 25,000 restaurant employees in China, including more than 5,000 managers with various functions, KFC Pizza Hut has continuously invested funds and manpower in various levels of training. From restaurant waiters and restaurant managers to functional department managers, the company arranges strict training plans according to the nature of the work. These trainings not only help employees improve their work skills, but also enrich and improve their knowledge structure and personality development. Many aspiring young people grew up in KFC Pizza Hut and became outstanding enterprise management talents in the process of China's economic development.
1. Educational development system
Delicious! China has specially built a professional training system and education base in China, which is suitable for the management of local restaurants. Since the establishment of 1996, the Education and Development Center for Restaurant Managers has provided thousands of training courses for more than 2,000 restaurant managers from all over the country. The center is equipped with advanced audio-visual equipment and first-class training materials. Various training courses include quality management, product quality evaluation, service communication, effective time management, leadership style, labor cost management, team spirit and so on. From trainee assistant, second-class assistant, restaurant manager to regional manager, each promotion has different training and development courses. In the process of learning, restaurant managers combine practical experience and theoretical knowledge, put forward new suggestions according to their own experience, and further revise and improve training materials. It is understood that KFC's initial training courses have models from international standards, but the most important thing is from the words and deeds of local senior employees and the summary of work experience. In recent years, with the rapid development of KFC Pizza Hut, the company's employees are also increasing year by year. China Yum! Brands develops new training materials every year, and re-examines and compiles old materials every two years. It can be said that every employee who participates in the training of the Education Development Center is both a trainee and a trainer.
2. Restaurant management skills training
Different management positions will have different learning courses. Every restaurant manager in KFC and Pizza Hut grows up in learning and learns in growing up. When a new trainee assistant enters the restaurant, a whole set of training subjects suitable for each development stage is already waiting for him. First of all, he will learn the basic operating skills, common sense and necessary interpersonal management skills and wisdom needed to enter every workstation in KFC. With the improvement of his management ability and position, the company will arrange different training courses again. When an ordinary restaurant waiter grows into a regional manager who manages several KFC restaurants through years of hard work, he not only has to learn the management manual of leading divisions, but also receives advanced knowledge and skills training from the company, and is also sent to other countries to accept new ideas and open up new ideas. In addition, these restaurant managers have to watch videos from time to time and conduct management skills assessment competitions. China Yum! Brands has arranged enough development space for 5000 young restaurant managers in KFC Pizza Hut, so that they can find their own way to success through continuous progress.
3. Basic job training for restaurant staff
Restaurant employees are the company's direct window to customers, so from the first day of entering the store, every employee must strictly learn the basic operating skills of the workstation. Never competent for every operation, the company arranged nearly 200 working hours of training for new employees on average. Trainee waiters, waiters, trainers and even members of the restaurant management team make corresponding arrangements according to the personal proficiency requirements of employees on workstation operation.
Therefore, regardless of age, gender and education, KFC Pizza Hut provides enough development opportunities for every employee. In addition, various restaurant competitions and employee activities will be held from time to time, which will bring the relationship between employees closer and maintain a healthy and orderly working atmosphere inside the restaurant. Many restaurant waiters who choose KFC Pizza Hut as their first job think that they have learned valuable experience in KFC Pizza Hut restaurant. The habit of teamwork, diligence, honesty, conscientious and responsible, pursuing perfect quality and paying attention to details will always accompany them in the future, no matter where they work.
4. Professional training of functional departments
China Yum! Brands has professional functional departments to manage the site selection, construction planning, technical quality control, procurement, distribution and other professional work of KFC Pizza Hut. The number of employees increased from less than 65,438+00 at the beginning to 65,438+050 in 1998. In order to cooperate with the operation and development of the whole system of the company, China Yum! Brands has special training and development strategies. Only in the first half of 1998, employees of each company received an average of five days of professional management and leadership skills training. These distinctive training subjects include: every employee will go to KFC and Pizza Hut restaurants for 7 days after joining the company to understand the connotation of restaurant operation and enterprise spirit. Once employees have accepted the corresponding management work, the company has set up how to work together to convey the company's corporate culture; Basic management, performance management and project management to help employees improve their work performance; Seven good habits and negotiation skills for developing leadership skills. On the one hand, these training courses improve the working ability of employees and cultivate suitable management talents for enterprises and countries; On the other hand, let employees know more about the company's corporate culture, so as to realize the * * * growth of the company and employees.