Just modify the following by yourself, just compress it
Through practice, I have summarized a few points:
First, service attitude is crucial.
As a service industry, customers are God and a good service attitude is a must. If you want to get more profits, you must increase sales. This requires us to think about what customers think, be anxious about their needs, improve service quality, use polite and civilized language, be warm and considerate in hospitality, and try to meet customer requirements as much as possible.
Second, innovation injects new vitality.
Innovation is a relatively popular word, and doing business also requires innovation. Provide different products according to different levels of consumers. During the Chinese New Year last year, the supermarkets had much fewer products than this year, but this year they launched hot-boiled mutton, shrimp, hairtail fish, etc. These new year goods were not available last year. Now that living standards have improved, consumption levels will also increase, so this year we must prepare enough New Year's goods, and the quality must be higher. We cannot stay in the past, and our thinking must keep up with the times.
Third, integrity is the foundation of success.
This year’s supermarket couplet is, the first couplet: Your presence is my greatest honor. Second line: Your satisfaction is my greatest wish. Hengpi: Integrity is the basis. Honesty is undoubtedly the foundation of survival for business people. If there is no integrity, bankruptcy will happen sooner or later. Integrity, my understanding is that people must be honest with others. Only by being sincere can we get a good reputation. I think my mother is such a person. She is steady, sincere and considerate, so she is very popular. I think this is the most important thing for success as a salesperson.
Fourth, strictly abide by the rules of the supermarket.
As the saying goes: The state has national laws, and every family has family rules. Naturally, as a unit, there are corresponding regulations. Supermarkets have set many rules, such as: no hanging around, no chatting, no carrying mobile phones with you, etc. The so-called "not allowed to change jobs" means that you are not allowed to leave your post without permission.
Each of our salespeople has his own position - belonging to each shelf. For example, if I'm from the food side, I can't just walk to the department store, and people in the department store can't just walk to our food side. The food section is relatively large and is divided into three parts: beverages and freezers, biscuits, and snack foods.
Why can’t I just go to work? The truth is this: In our town, customers are not as high-quality as citizens in big cities, and customers often steal things. If we leave our posts casually, no one will be watching the shelves here, and things will easily fall out!
Similarly, "no small talk" is similar to this reason. If the department store clerks chat together when they have nothing to do, then no one will look at the goods, and the lack of goods will be a loss! Also, "You are not allowed to bring your mobile phone with you." This rule seems strict, but there is actually a reason for it. In the past, colleagues in the supermarket would send text messages to each other at work, not working seriously, and no one would look at the goods. Therefore, the manager later made a rule: You cannot bring your mobile phone with you!
You can bring your cell phone to work, but you must leave it in the office. Everyone still understands this rule very well. After all, you have to look like you are at work, and the supermarket's revenue is closely related to your own income. Of course, there are many rules, such as: no smoking at work, no sitting down, etc. I can basically abide by all the rules consciously. I think these are the most basic and must be followed of course.
Fifth, if there is no goods to be shipped, find something to do.
The so-called "stocking up" is what we often say. To put it more simply, it means "replenishing goods". If the goods on the shelves are bought by customers, won’t the shelves be empty? Are you still selling anything? This won't work. We have to bring the same product from the warehouse and replace it in the original position. If there are a lot of customers in the supermarket, you can't just focus on replenishing the goods, but also focus on ordering. Of course, it's not always available.
Sometimes, when all the goods on the shelves are replenished, isn’t there just nothing to do? Just stand in one place and look at the shelves in a daze, or wander back and forth?
Of course not! If there are no customers and no goods to be replenished, it is not good to be seen by the manager while walking up and down the aisle. It feels like I have nothing to do and am just messing around! After all, he is the owner of a private enterprise and will not raise idle people. The boss hires you to create wealth for him, not to support you.
So, I should find something to do: wipe the shelves. After the shelves have not been wiped for a period of time, there will be some dust. When customers see dusty products, they feel that the product is old and old, so they will naturally not buy it.
Not only does this give customers a bad impression, but the goods will not be sold. No one wants our stuff to fail to sell. In fact, there is another advantage to wiping the shelves: you can sit down! This is great. You are not allowed to sit down in the supermarket. Who can stand for such a long time? Therefore, when there are no customers and there is no replenishment of goods, you can wipe the shelves.
Sixth, keep the goods in good order so that they are of the same quality.
After cleaning, start inputting it into the shelf label. In this case, an RF gun is used to scan the barcode. Of course, it will not be copied by hand. That would be very inefficient. After all the product barcodes are entered into the shelf numbers, the labels must be printed out, and then the labels must be inserted into the shelves. In this way, when the store needs to restock, we can find out the item number of the product through the barcode, and then know where the product is on the shelf