5 survey reports on college students' satisfaction with the canteen

In today's society, reports are not unfamiliar to us, and they have the characteristics of narrative language. You have no clue when you write the report? The following is a survey report on college students' satisfaction with the canteen, which I collected for reference only. Welcome to read it.

Investigation report on college students' satisfaction with the canteen 1

I. Overview

Although we have got rid of the 3.1-point life, the canteen is still equivalent to half a student's home. As college students, away from the careful care of their parents, campus is their second home. In this second "home", the canteen is the third place that college students must go except the classroom and dormitory. Their breakfast, lunch and dinner are basically solved there. Whether they can eat comfortably, healthily and malnourished there is a concern of many parents, and it is also a problem that students themselves are extremely concerned about. Therefore, students' satisfaction with canteen meals has become the key to our investigation. In recent weeks, the weather has gradually turned cold, and in the near term, college students' academic tasks are heavier, and the number of people dining in the canteen has also increased greatly. Taking this opportunity, I want to know the students' satisfaction with the service of our school's student canteen. In view of this problem, I launched the following survey.

second, the purpose of the survey

through the survey of the satisfaction of various restaurants in the school, we can get the students' evaluation of the service quality of the canteen and collect some valuable suggestions for the improvement of the canteen. Thus, it is concluded that the current canteen needs to be improved and some practical suggestions are summarized, so as to push the quality of our college canteen to a higher level. The task of the survey is to accurately and systematically collect students' comments and suggestions on the quality of the canteen, and conduct analysis and research, from which we can sum up the areas that need to be improved at present, and feed back the information to the canteen to put forward reasonable suggestions for the canteen staff.

third, the content of the survey

(1) personal basic information survey: including students' gender, grades, living consumption and other basic information;

(2) Investigation on basic information of canteens: including factual issues such as canteen consumption and dining frequency;

(3) satisfaction survey: including students' opinions on the quality of meals in the canteen (freshness, taste, quantity, variety and price); Satisfaction survey on service quality (attitude and efficiency), environment and hygiene;

(4) investigation of logistics mechanism: including students' supervision, complaints and suggestions on the canteen.

iv. respondents and survey units

respondents: all students of Hunan university. survey unit: Hunan university

v. survey methods and methods

1. this survey is a questionnaire survey

2. questionnaire survey method: random survey

3. survey locations: classrooms, libraries, study rooms and random interviews on the road.

VI. Analysis Methods

After the data collection, the results of 1 questionnaires were counted. Data analysis with relevant models

VII. Time of investigation

2xx October 25th-2xx October 27th

VIII. Budget

Printing fee: 2 yuan's survey report on college students' satisfaction with the canteen 2

Survey time:

2xx June 1

Survey location:

Yijin Campus of Zhejiang A&F University

Investigator:

Xie Yuanyang

Investigator:

Xie Yuanyang

Respondent:. Student

survey method:

online questionnaire survey

survey division of labor b:

The questionnaire was designed by Yang Guanhong, and all members discussed and decided

Text arrangement:

Zhang Leilei

Team members:

Zhang Leilei Xie Yuanyang Yang Guanhong

Foreword:

Since ancient times, "people" have been. In the eyes of the majority of students, the canteen has undoubtedly become a vital part of our lives. The importance of canteen makes its existing problems attract the attention of teachers and students. The nutritional quality of meals and the sanitation inside the canteen are related to our health, the matching of meals is related to our growth and development, and the order management of the canteen affects our daily life. How should the canteen be operated? And what do our classmates think about the canteen? What should schools do to manage canteens well and satisfy students' wishes? In view of the above problems, we put forward this investigation and research, and achieved the expected results. The data and conclusions obtained from this investigation can provide a basis for the decision-making level of the canteen and help to improve the quality of meals in the canteen. It can also be used as a reference to evaluate the income of each canteen. After an overall investigation on the taste, variety, weight, price, sanitary conditions, service attitude and service level satisfaction of the staff in the two canteens of the school, it is concluded that students have different requirements for the quality and taste of the dishes in the school canteen, but in general, they are similar; At present, there are still a series of problems in school canteens, especially in food prices, hygiene problems, food types and service attitudes. Students' satisfaction with school canteens will directly affect the income and profitability of the canteens to a certain extent, so we put forward some suggestions for this investigation, hoping that relevant departments will pay attention to it and adopt it.

survey and analysis:

(1) In this survey, we have selected 3 people, including 4 freshmen, 6 sophomores, 15 juniors and 5 seniors.

(2) Among these 3 people, about 56% are boys, 17 are girls and 13 are girls.

(3) The number of canteens, 14 out of 3 people have one canteen in their campus, and 16 people have two or three canteens in their campus.

(4) For the number of days to eat in the canteen every week, 12 people chose 1 to 3 days, 11 people chose 4 to 5 days, 4 people chose 6 to 7 days, and 3 people chose to eat once in a while.

(5) The average monthly expenditure in the canteen, with 8 people spending less than 3 yuan, 1 people spending 3 to 6, 9 people spending 6 to 9, and 3 people spending more than 9 yuan.

(6) canteen scale: there are 1 candidates for the large canteen, 11 for the average canteen and 9 for the small canteen.

(7) There are 4 people who are very satisfied with the food market in the canteen, 17 people who are satisfied, and 1 people who are average. There are no candidates for poor and very poor options.

(8) Dining environment in the canteen, 3 people are very satisfied with the dining environment, 17 people are satisfied with it, and 1 people feel the dining environment is average.

(9) The quality of the food provided by the canteen, 6 people feel very good about the quality of the food in the canteen, 8 people feel good and 16 people feel average.

(1) Hygiene of the canteen, 7 people think that the hygiene of the canteen is clean, 21 people think it is passable, and 2 people think it is average.

(11) three people were very satisfied with the taste of the canteen, 16 people were satisfied, 8 people chose not to feel it, and 3 people thought the taste of the canteen was poor.

(12) The working attitude of the staff in the canteen. Six people think that the staff's service attitude is very good, 22 people choose good, and only two people think that the staff's attitude is indifferent.

(13) The reason for not going to the canteen was that 1 people chose the food market, and they were tired of eating, 9 people thought the food in the canteen was not delicious, 1 people chose too many people, and only one person chose willfulness.

(14) How to treat the price changes of some things in the canteen? Eight people think the price changes are reasonable, seven people think it is reasonable, one person thinks it is unreasonable but accepts it, and 14 people don't feel it.

(15) What do you think are the problems in dining halls? Nine people think it is too early or too late to open, 29 people think it is too short to serve on holidays, 11 people think it is too short to serve meals, and 11 people think there is no supper.

(16) What improvements will attract you to dine in the canteen? Seven people chose dark cuisine, nine people chose improved dining environment, 26 people chose increased variety of dishes, seven people chose improved attitude of canteen staff, 19 people chose new merchants to join, and nine people chose others.

Conclusion:

Judging from students' satisfaction with the taste types of canteen meals, there are more people who choose to be satisfied, and most people are still satisfied from the perspective of price hygiene. Investigation report on college students' satisfaction with the canteen 3

In order to further improve the satisfaction of the canteen among teachers and students and create a good living environment. Special investigation activities are carried out for this purpose.

1. survey method

1. survey time: December 22, 21 at 12: 3

2. survey object: all college students (mainly freshmen)

3. survey place: dining halls of the college

4. survey method: the survey samples were selected by random sampling and conducted on the spot at the dining hall. The details are as follows:

1. Are you satisfied with the fresh food in the canteen?

very satisfied

relatively satisfied

dissatisfied

2. Are you satisfied with the price of the meals in the canteen?

Very satisfied

Satisfied

Dissatisfied

3. Is there enough food for the canteen?

very satisfied

relatively satisfied

dissatisfied

4. Are you satisfied with the personal hygiene of the canteen service staff?

Very satisfied

Satisfied

Dissatisfied

5. Is the food in the canteen suitable for your taste?

Very satisfied

Relatively satisfied

Dissatisfied

II. Survey results

The second floor of the girls' canteen: 51% satisfied, 38% moderately satisfied and 11% dissatisfied

The first floor of the girls' canteen: 64% satisfied. Satisfied with 3%, dissatisfied with 6%

The satisfaction rate is 71%. Satisfied with 26% and dissatisfied with 3%

III. Suggestions or comments Inscriptions < P > Comments and suggestions on the second floor of the girls' canteen Subject words: heat preservation, quantity, variety and price.

comments and suggestions on the first floor of the girls' canteen keywords: heat preservation, price, variety and freshness.

new comments and suggestions on canteens: heat preservation, quantity, richness, price and freshness

IV. Investigation and analysis

From the survey results, students' satisfaction rate with the three canteens is generally not high. Among them, the satisfaction with new complaints is the lowest, only 51%. The girls' canteen is the highest on the second floor, with only 71%. The main reasons for this situation are

In order to further improve the students' satisfaction rate, on the basis of implementing last month's measures, the food survey center added some new measures in November:

1. Establish and improve various rules and regulations and procedures

We have carried out comprehensive and detailed management of food services in four canteens, and managed people and people with systems, which promoted the development of all work. Systematic assessment was conducted from the aspects of food safety and task indicators, and the assessment was commented at the regular meeting, which promoted the development of food service. All the work has been managed, the division of labor is clear, the system is implemented, the management is in place, all the work has rules to follow, and the rewards and punishments are clear, which fully mobilized the enthusiasm of the cooking management personnel to prepare meals, and cooperated with Huaigong Institute to carry out the inspection and review of "civilized canteens" in provincial universities.

2. Strengthen the education and communication of cooking managers

Organize cooking managers to learn the contents and significance of the Food Hygiene Law, regularly invite comrades from epidemic prevention stations to check their hygiene, and give hygiene classes to cooking managers to explain how to prevent infectious diseases and canteen poisoning. Carry out pre-job training for newly recruited employees, learn management regulations, carry out pre-job etiquette and service attitude training, and learn the standardized service norms of catering industry such as personal hygiene, food hygiene, civilized language, professional ethics, unity and cooperation, so as to improve their comprehensive service quality; Strengthen the exchange of chefs, send comrades with high cooking skills from Nanjing to teach their skills in the canteen, and also send comrades who love the work of chefs and have certain cooking skills to Nanjing to study cooking, so as to enrich the team of chefs and improve the quality of meals in the canteen. Through the exchange of education and training, the enthusiasm of employees was fully mobilized, the comprehensive quality of employees was improved, the cohesion and centripetal force were enhanced, and the quality of dishes was obviously improved.

3. Establish and improve the inspection and implementation system

Director Zheng of the General Office and Director Song of the Catering Center conduct a comprehensive inspection of the four canteens every week, and check and check the hygiene and safety of the canteens, whether the operating procedures of the canteens are reasonable and standardized, and whether the various systems are implemented. Look for loopholes and hidden dangers, and further improve the relevant systems. The post responsibility system and accountability system have been established in all aspects of canteen management, so that each work is handled by a special person, making the inspection work regular and standardized, ensuring that all rules and regulations are implemented without going through the motions, issuing a notice of rectification within a time limit on the spot for problems found in the inspection, and reviewing it on time, which is linked to performance, and withholding the corresponding performance salary of the competent leaders and relevant responsible persons for those who are not in place for rectification.

4. Strictly control the procurement and keep abreast of the market situation.

The canteen management personnel should follow the procurement operation, master the first-hand information, understand the market situation and do a good job in procurement supervision. Shop around in purchasing, try to purchase vegetables with good quality and low price, good quality and complete varieties, actively improve meals, fully implement centralized and fixed-point purchasing system in purchasing bulk materials such as rice, flour, oil, meat and eggs, purchase food and beverage materials from legal business units, and sign purchase agreements with suppliers. The financial office of the general office adheres to the formal invoice reimbursement system, resolutely puts an end to all kinds of bad behaviors, ensures the relative stability of material prices and the absolute guarantee of quality, and the procurement of some materials has gradually moved towards the source.

5. Carry out various activities to promote the construction of canteen culture

While doing well in the management of canteens, we don't forget to do well in canteen culture. In collaboration with Huaigong's "Success Learning Association", eight poor college students with excellent academic performance were recruited to work and study in Cangwu No.3 canteen and Tongguan No.2 canteen to help them solve real life problems and reduce their burden of studying. They used to work in the canteen after school and before class to clean up and clean up the leftovers. Although they worked hard, they also cultivated their entrepreneurial concept and exercised their entrepreneurial ability. They said that they would cherish this opportunity, study hard and repay those who care about them with excellent results. In addition, we also give full play to the role of "civilization supervision post" and carry out "civilization star" evaluation activities. The canteen posted the photos of the window service staff on the wall, and determined five aspects as the selection criteria: "smiling service, variety quotation, cooking speed, accurate card counting, and enthusiasm and thoughtfulness". Students were asked to post stars on the photos, and those who posted five stars were the "civilized" of this month.