The conditions for opening a Rookie Station:

Definition of channel: a station that provides express parcel delivery and receipt services for students and faculty in colleges and universities. Commercial companies need to have three certificates of commerce and industry.

Business equipment: there are two or more professionals to collect, send and other Rookie Station business. Cooperative courier companies need to access 2 or more. The average daily parcel delivery volume is 200 units and above.

Operating space: a site larger than 15 square meters, such as campus commercial or living areas, transportation hubs and other independent non-open space.

Registration fee: individual channel sites 1000 yuan / point, campus channel sites do not need to freeze the deposit, the chain / property agreement signing method and the amount of deposit shall be subject to the second notice.

1, how to find my neighborhood Rookie station?

Log in to the Taobao page, select the goods you need to buy, click on Buy Now, then select the Rookie Station you want to check; after clicking on the selected Rookie Station, you can view the corresponding business hours, address, contact information.

You can also use Qibao/queryStation.htm to directly search for nearby Qibao Stations in your current city.

2. Can I pick up my shipment from a Qibao Station?

At present, RB Stations have opened door-to-door pickup service only in some areas, and other areas are not supported for the time being. If the post station in the opening area does not open door-to-door pickup service or does not take the initiative to grab a single, Raider does not make any requirements for door-to-door pickup, and suggests that you can negotiate with the post station to deal with it.

Note: At present, the opening area of the door-to-door pickup service of RBPS: Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Wuxi, 7 cities in the whole region opened; Suzhou, Ningbo, Chongqing, Chengdu, Xi'an, Tianjin, Wuhan, Changsha, Zhengzhou opened part of the region.

3. What if I don't receive the pickup code from the Qibao station?

If the logistics information shows that the parcel has arrived at the site of the Raijiao station, the cell phone did not receive the pickup SMS notification, consumers can also query the pickup code in the following ways:

Mobile Taobao: log in to Mobile Taobao, click on the home page in the upper right corner of the message, click on the logistics assistant, check the box and select the need to check the order to view the pickup code.

Computer Taobao: in my Taobao - bought baby - logistics details page to check.

Novelty Bird APP: Click Pickup on the home page to view your Novelty Bird Post pickup code.

You can also directly contact the pickup station to resend the pickup code.

4. What is RBY?

Chefeng Bird Post is a logistics service platform for communities and campuses led by Alibaba's Chefeng Bird Network. It provides users with parcel collection and mailing services, and is committed to providing diversified last-mile services. At present, the Raider Station serves as a designated site for Tmall and Taobao to provide consumers with parcel collection services.

5. What should I do if I lose my goods at a RBPS?

You can initiate a complaint in the following form, and it will be dealt with within three working days:

Taobao PC: Go to My Taobao - Bought Baby - View Logistics - Logistics Complaints - Select the type of complaint -Submit.

Taobao APP: enter my order - find the complaint order information - click to view the logistics - click on the complaint - select the type of complaint - click submit - the complaint is complete.

Rookie Bird Post customer service hotline: phone 4001787878 , service time: Monday-Sunday 9:00-21:00.

6, using the rookie post to send how to check the order number and logistics?

Open the RBW APP, bind the sender's cell phone number at the "Import Parcel" on the homepage, and then view the order number and logistics of the door-to-door orders/stage orders in "Me - Sending Records".

You can also call the Raider Logistics customer service hotline: 4009005656, service time 9:00-20:00 every day.

7, Raider stage collection cost?

The collection of the RBPS is free of charge within 5 days, and if the parcel is not collected after the due date, the RBPS has the right to return the parcel, or charge a reasonable fee for overdue storage of the parcel according to its own situation, and the fee standard is subject to the actual announcement in the site.

Warm tips: If you are not online to choose the RBPS collection service (e.g., manually copying the address of the station as the default address, exchanging goods and reshipping) and other circumstances, it is not free of charge within the scope of the collection service of the RBPS.

8. How to pick up the parcels on behalf of RBY?

The steps are as follows:

1) Arrive at RBPS: After selecting the collection service in the transaction order, please pay attention to the cell phone text message and the logistics order information, and then go to RBPS to pick up the parcels when you receive the parcel arrival notification and the pickup code from RBPS;

2) Provide a pickup code: When you arrive at RBPS, please provide the pickup code to the service personnel.

3) Sign for pickup: Sign the bill of lading to confirm and pick up the package.