How to provide opinions to the Beijing Municipal Government?

PART 1 Operation process Search for "Beijing Municipal People's Government" or enter it in the browser to enter the official website. Scroll down to find the suggestion portal as shown in the picture. Here you can see popular content. If you have the same need, you can directly click on the link you are interested in. If not, see the six sections in the upper right corner and select the section corresponding to the issue you want to solve to provide feedback.

1. After clicking in for quick feedback, you will see the "User Instructions" interface. The complainant needs to browse the relevant content by himself. After confirming that it is correct, check "I have read and accepted the User Instructions Terms" and click "Real Name" Write a letter" to start writing a complaint. After entering "Real-name Writing", enter the content writing interface. The required part includes title, content, whether it is public, reply reminder method, and authentication code. The optional part includes relevant materials to submit. The relevant materials can be of text, picture, audio, or video type. Complaint letters require a complete title, which can reflect the general situation of the problem. There is no limit on the number of words in the title. You can also add symbols and spaces, and no line changes are allowed. The content description part cannot exceed 2,000 words, and punctuation, spaces, and line breaks are all counted as one character. When typing, the remaining characters that can be entered are automatically calculated. If you copy and paste content, images and other content will be automatically skipped, but the corresponding text layout will be retained. If the copied and pasted content exceeds the word limit, it will be automatically truncated. Different types of files are allowed to be uploaded together in the related materials section, but the total number cannot exceed five. If there is an upload error, you can directly click "Cancel Upload" on the right. After testing, the file upload speed is fast and easy to use. You can also choose whether to make it public and whether you need to be reminded based on your personal needs. The authentication codes are all four-digit numbers, which are simple and easy to recognize. Generally speaking, the complaint section can express relatively more content, and it is also a section with a higher probability of use. The overall feeling of use is very good, and the operation is simple and convenient. And feedback will be given within 15 working days, and the processing speed is fast. However, it should be noted that the complaint section can only write letters with real names, not anonymously.

2. Consultation Consultation is mainly based on the intelligent question and answer "Jingjing", which can solve some of the citizens' needs and answer their doubts. First, clarify the consultation requirements. The following are the consultation question specifications. The key is to ask questions concisely and to highlight the key points. The maximum word length for questions is 35 words. When we click on the "Consultation" section, we will enter the following interface. It looks like you are talking to intelligent customer service. Many popular questions will appear. You can click directly or ask your own questions. For example, here we want to know the current requirements for entering and exiting Beijing. We should not ask "what should I do to enter and exit Beijing", but simply ask "the policy for entering and exiting Beijing", and Beijing will give relevant policies. Every time Jingjing answers, we will also be asked to give an evaluation of Jingjing's service. The evaluation is a two-level evaluation, so if you are satisfied, don't be stingy with our "satisfaction"~ Generally speaking, the consultation section is better because the content is more relevant. , can solve most of citizens’ questions, but it cannot be transferred online and can only rely on intelligent answers to identify keywords, so it is difficult to give targeted suggestions on specific content. If the situation is special or it is difficult to describe the specific needs, please consult The forum is helpless.

3. The Suggestions and Suggestions section can provide citizens’ expectations and comments on the government’s implementation of the goal of “incorruptible cadres, clean government, and political clarity”; it can also discuss how government departments and the public service industry can further improve work style, better perform duties in accordance with the law, and provide opinions and suggestions for serving the people. Letters from netizens on improving work style, improving systems, and improving work standards will be carefully adopted; specific issues involved will be transferred to relevant departments for research and resolution, and work progress or results will be reported back to the society in a timely manner. After clicking in, you will see the "User Instructions". After browsing carefully, check "I have read and accept the User Instructions Terms". According to your own needs, click "Anonymous Writing" or "Real Name Writing" to start writing letters. Whether you choose "write anonymously" or "write with real name", the interface you enter is the same. The required part includes the title, content, and authentication code. The optional part includes the submission of relevant materials. The relevant materials can be of text, picture, audio, or video type. Complaint letters require a complete title, which can reflect the general situation of the problem. There is no limit on the number of words in the title. You can also add symbols and spaces, and no line changes are allowed.

The content description part cannot exceed 2,000 words, and punctuation, spaces, and line breaks are all counted as one character. When typing, the remaining characters that can be entered are automatically calculated. If you copy and paste content, images and other content will be automatically skipped, but the corresponding text layout will be retained. If the copied and pasted content exceeds the word limit, it will be automatically truncated. Different types of files are allowed to be uploaded together in the related materials section, but the total number cannot exceed five. If there is an upload error, you can directly click "Cancel Upload" on the right. After testing, the file upload speed is fast and easy to use. The authentication codes are all four-digit numbers, which are simple and easy to recognize. Overall, compared to the complaint and reporting sections, although the interface of the suggestion section is similar to the two sections, it is more anonymous and free. You can freely choose between anonymity and real name. There are also fewer required fields, and the threshold for filling in is relatively lower. However, it should be noted that the content is different from the solicitation section. It mainly solicits suggestions on problems existing in relevant government departments, rather than suggestions on specific policies.

PART 2 Effects of use Don’t watch ads to see the efficacy!

Haidian District Citizen A said: The noise from the compressor in the gymnasium in Building 30, Zhiqiang Beiyuan Community, Wenhuiyuan Road, Haidian District is disturbing the residents. After receiving the appeal, the Municipal Ecological Environment Complaint and Reporting Center immediately forwarded it to the Haidian District Ecological Environment Bureau for handling. After on-site investigation, the unit reported by citizens was Metamorphosis Sunshine (Beijing) International Fitness Club Co., Ltd. The unit's two compressors installed on the ground on the east side of Building 3 did not take noise reduction measures and produced a certain amount of noise during operation. The Haidian District Ecological Environment Bureau requires the unit to take noise reduction measures to avoid noise disturbing residents. After review, it was found that the unit had moved the compressor to the roof and the noise problem had been resolved.

Citizen B of Fengtai District said: The smoke from a restaurant in Building 10, Huishi Xinyuan Community, Guangcai Road, Fengtai District is disturbing people. After receiving the complaint, the Municipal Ecological Environment Complaint and Reporting Center immediately forwarded it to the Fengtai District Ecological Environment Bureau for handling. After on-site investigation, the unit reported by citizens was Beijing Guangcai Dayali Catering Co., Ltd. This unit has installed a high-efficiency oil fume purifier. Because the equipment was not cleaned in time, the processing capacity was reduced, causing the problem of oil fume nuisance to residents. The Fengtai District Ecological Environment Bureau ordered the unit to make immediate rectifications to ensure the normal operation of the oil fume purifier and avoid disturbing residents with oil fume. After re-inspection, the unit has cleaned the oil fume purifier, and after monitoring, the oil fume emissions met the standards. After a return visit from the Municipal Ecological Environment Complaints and Reporting Center, the reporter expressed satisfaction with the results. It can be seen that the Beijing Municipal Government handles everyone's relevant opinions, suggestions, complaints and reports quickly, and has continuous inspection and supervision, which is worthy of praise!