1, and the operator to negotiate a settlement. As consumers, we can negotiate with the operator to solve the problem, for example: the items they buy to the operator to see, confirm that it is a fake, the other party agrees to give a certain amount of compensation. Consumers should pay attention to the following points before negotiating with the operator:?
(1) must save the purchased goods box, manuals, etc., as far as possible to make it intact;?
(2) To carry a good invoice for goods as proof of purchase;?
(3) Call the store first and make an appointment before you go;?
(4) Be truthful and make your request reasonable and legitimate;?
(5) pay attention to the attitude, the operator is willing to pay back the compensation, in case they can not meet their own requirements, do not make a fuss, can be resolved through other means.
2, request for mediation of the Consumer Association. We can call the consumer rights phone, requesting the Consumer Association to mediate, to respond to their own problems, please help us to protect our rights.
Consumers should pay attention to the following points before filing a complaint:?
(1) Before filing a complaint, it is best to negotiate with the operator first, and then file a complaint with the Consumer Association after failing to negotiate with the operator.
(2) to write a written complaint, the content of the complaint, including the complainant's name, gender, occupation, work unit, telephone, mailing address, zip code; the name of the goods, brand, model, factory date, price; store name, telephone, address, zip code; manufacturer's name, phone, address, zip code; date of purchase of the goods, the value of the loss
(3) to be attached to the invoice. A copy of it is enclosed.?(4) Complaints can be passed directly to the local (districts, counties and municipalities) Consumer Council, such as the value of goods is larger, the problem is more serious or the local Consumer Council failed to resolve, but also to the next level of the Consumer Council complaint.
3. Complaints to the relevant administrative departments. When we can't solve the problem by negotiating with the operator, we can complain to the relevant administrative departments, reflecting to them the quality and other problems of the things we buy, and then informing which operator sells them, so that the administrative departments can help us defend our rights.?
4, arbitration institution arbitration. We can arbitrate through the arbitration institution for the right to arbitration, this right to arbitration, although some trouble, but the effect is the best, provide relevant evidence, to the arbitration institution for arbitration.?
5, to the people's court litigation. Consumers because of their legitimate rights and interests have been infringed upon, you can file a lawsuit to the People's Court, requesting that the People's Court in accordance with the legal procedures for trial.
Example:
Nine Pai News learned from the Shanghai Xuhui District Court, Mr. Sun last year, double eleven in the Amoy Special app to buy beef jerky, found that the goods are not the right board, the page details show the place of origin of Xilinhot, received the origin of beef jerky packaging is Hohhot.? When questioned to the business, the other side argued that the two kinds of beef jerky "are the same", is the same factory to do. Because of the suspicion that the merchants selling fake, he found the remaining bags of beef jerky purchased before to check, found that there is no weight marking on the package. Mr. Sun with the relevant beef jerky goods to weigh, found that the weight of two bags of 425 grams, converted into four bags, the weight of only 850 grams, *** missing 150 grams. He reflected the situation to the merchant, the merchant replied "weight almost point". After that, he sued the business false advertising, lack of pounds, the court ruled that the store constitutes fraud, Mr. Sun to obtain unconditional refunds and "return one to compensate for three".
The Xuhui District Court ruled that, with reference to the "supervision and management of retail commodity weighing and measurement methods" of the relevant provisions of the price per kilogram is higher than 30 yuan, not higher than 100 yuan, and not more than 1 kg of goods, the actual weight value and the settlement of the weight value of the difference, shall not exceed 2 grams of negative deviation. In this case, according to the relevant order details, Mr. Sun purchased 1,000 grams of beef jerky from the food store, which, when combined with the evidence, showed that the weight of the beef jerky merchandise in question did not meet the standard.? The food store, when selling the commodity in question, provided false information that was inconsistent with the true information of the commodity, causing the consumer to fall into a false understanding and purchase the commodity. The above actions restricted Mr. Sun's exercise of his right to know and his right to choose, and had constituted fraud against him, and should be found to have fraudulent conduct.? Ultimately, the court required the merchant to refund Mr. Sun's purchase price and compensation of 500 yuan.