Summary is a written material that comprehensively and systematically summarizes the achievements, existing problems, experiences and lessons gained in a period of time. It can help us straighten out the knowledge structure, highlight the key points and break through the difficulties. Let's learn to write a summary together. So what should we pay attention to when summing up? The following is a summary of the celebration activities I collected for you for reference only. Welcome to reading.

Summary of celebration activities 1 1. Background:

In order to respond to the call of the country to promote information education and enrich members' extracurricular life, our club conducted FLL (Lego) robot contest training and competition activities under the guidance of the instructor.

Second, the purpose of the activity:

By participating in the training and competition of FLL (Lego) robot contest, we can learn relevant knowledge, enrich the extracurricular cultural life of club members, improve the scientific and cultural quality of club members, cultivate team spirit and win glory for our school. Organizer: Huaibei No.1 Middle School Computer Enthusiast Association

4. Activity time:

September 20xx-May 20xx (related publicity, preparation, training and competition activities, lasting for half a year)

Verb (short for verb) Location:

Activity room on the seventh floor of Huaibei No.1 Middle School Science and Technology Museum

Activity of intransitive verbs

FLL robot contest is an international robot contest for children aged 9-/kloc-0-6, which is jointly sponsored by the first American non-profit organization and the Danish Lego Group. FLL is the abbreviation of "First Lego Alliance".

① Field assembly

The venue of FLL (Lego) in robot contest is all assembled by Lego building blocks, which are all in the form of parts when they leave the factory, so they need to be assembled first. In the process of assembling, the fun of the members is improved, and at the same time, the lost childhood fun can be felt.

② Field training

In April this year, the community concentrated on the training activities of FLL (Lego) robot contest. As a team competition, FLL teamwork is particularly important. The two teams participating in the competition, under the assignment of their respective captains, cooperated with each other in division of labor, kept running in during training, and constantly found and solved problems. The training has achieved great results.

③ Go to Hefei to participate in the competition.

In mid-May this year, under the guidance of the instructor, two teams went to Hefei to participate in the competition. On the first day of arriving in Hefei, according to past experience, it should be to visit the competition venue in the afternoon. However, due to the different arrangements for this year's competition, we were told that we could not visit the venue. The next day, the game was officially held. Due to the unfamiliarity with the site, some difficult problems were exposed at the site. Although the results did not meet expectations, they also achieved good results.

Seven. Activity summary

On the whole, the organization and participation of FLL robot contest achieved the expected goal, and the members were worried about it, but they also enjoyed it. What is more commendable is that the members fully embodied the spirit of teamwork and the consciousness of winning glory for the school in the activities.

Insufficient:

(1) some hasty time:

The time to start intensive training is already in mid-April, only one month away from the competition, and the mid-term exam is near, so there is little training time. If the preparation time is longer, the effect may be better.

② Inadequate robot design:

Compared with several local strong teams in Hefei, our robot has obvious structural disadvantages, and its fault tolerance and task execution speed are insufficient. This reflects that the knowledge reserve of the participating members is insufficient, and relevant learning needs to be strengthened.

Summary of Celebration 2 Toys are one of the most attractive things for children. Babies like playing with toys very much. If you combine learning with toys, parents will definitely be very willing to see it! So every time we organize a Lego toy experience class, the children are very enthusiastic and fill our Lego classroom.

What I want to do in my first class is "bulldozer" and "excavator". First of all, I let the children know all the parts of the toy together. Very vividly explained to the children the components of each toy. I also made up a small password: "Bulldozer, Bulldozer, Bulldozer. Excavator, excavator, excavator. " After understanding the parts of the car, the next step is to understand our building blocks. I asked a few small questions to let the children choose the corresponding building blocks. The children in our class are only over three years old, but they are already very smart. Children can choose the right questions I ask. All the basic things have been introduced. I took out all the tools for assembling toys and all the building blocks I needed. I demonstrated it myself. It looks complicated, but the children are listening carefully and thinking seriously. Next, it's time for each child to do it by himself. They are very dedicated and serious. The whole process was completed by our own efforts. If there is something I don't understand, my children will ask me for help, and I will actively guide and help.

After the children's works were finished, I took everyone to play a game with the toys assembled by the children, that is, I used my own toy car to transport things. The game is divided into group A and group B, and there are many small building blocks opposite. Within the specified time, it is time to see which group carries more things. It is time to check the quality of the car and see who has the strongest car and the most things! The game is fun, the children's performances are varied, and some people are ridiculous!

Lego toys not only let children experience the fun brought by toys and games, but also exercise their hands-on ability and brain ability, which has gained a lot. Contact with Lego toys made me realize the educational concept of learning while playing, and found the direction in future educational activities.

Summary of Celebration 3 After 12 days, the celebration of household appliances finally came to a successful conclusion, and the logistics of household appliances stumbled into a period from peak to smooth transition. However, in this short peak period of 12 days, we experienced a war, including the smoke of searching goods in the warehouse department, the gunfire from customers in the distribution department, and the "Let the bill fly for a while" in the entry department ... This 12 day activity is a comprehensive test after the launch of Gionee system and a comprehensive business assessment of logistics work. This activity is very important for how to better develop logistics at a high speed and make a summary of this celebration.

First, successful experience.

1, well prepared.

1) personnel are fully prepared.

1, the number of people looking for goods in the warehouse department increased by 6 (3 famous products+3 Yingkou), and the number of people entering and returning orders increased by 1 (home appliance company), which improved the speed of finding goods and entering orders.

2. The number of customer service staff in the distribution department has increased by 23 (household appliances enterprises), which ensures the effective answering of calls and the immediate handling of problems, reduces the anxiety of customers and reduces customer complaints.

3.VIP driver settings. Full-time drivers who support logistics are very important. Always meet the tricky requirements of tricky special customers (we must deliver them today, or we will make trouble in the first-line shopping malls), thus ensuring the normal business order of the first-line shopping malls.

4. The company leaders personally presided over the overall work. During the celebration, company leaders participated in the whole process (manager Zhou Zhifu, manager Zhang Chunhong, manager Wang Weihua, etc.). ) and give timely adjustment and guidance for the problem. This attitude of attaching great importance to logistics work makes logistics employees full of enthusiasm.

2) Equipment and materials are fully prepared. A printer has been added to the warehouse.

1. The distribution department has added two customer hotlines. Two computers. Add a VIP van to the distribution department.

2. During the celebration, the General Office purchased the necessary office supplies and daily seasonings in the canteen to ensure the work and life needs of the celebration.

2. The communication work is comprehensive.

1) Communication between manufacturers is in place. All delivery manufacturers arrive on time, ensuring reasonable and orderly warehousing and outbound work.

2) Communication between operators is in place. Carriers with cooperative relations have mobilized and negotiated before the event to ensure the number of trains at the peak of sales.

3) Communication in the first-line shopping malls is in place. Actively communicate with the mall before the activity, and the leaders of the mall explained and conveyed the logistics work to the employees at the morning meeting. The staff of the shopping mall have a good grasp of the commitment to the customer's delivery time, and clearly marked it on the delivery link, thus reducing the burden of delivery work.

4) Communicate with the business complaint department in advance. Before the event, we also communicated with the complaint hotline 800 of the group office and the big family business office 3 15 and other relevant departments. All logistics-related complaints are fed back to the comprehensive office of the logistics center in time and solved by the relevant logistics departments. Control the deterioration of complaints.

3. Adjust working hours.

1) Old collection time adjustment. The old collection work was put forward separately and started at 7: 00 in the morning, which improved the efficiency of drivers leaving the station.

2) Adjustment of working hours. During the celebration, the working hours of the logistics center have all been increased by two hours, that is, in the morning 1 hour and in the evening 1 hour, so as to cooperate with the shopping malls in after-sales distribution and customer consultation.

4. The canteen work has been simplified.

1) has changed from the original hand-made catering project to the purchase of finished products. (If you steam your own steamed bread, change it to customization; The dishes are mainly time-saving, potato chips are replaced by potato chips, and homemade mixed vegetables are replaced by tofu brain.

2) The purchase of ingredients has also been changed from daily cooking to customization (customized tofu, eggs have also been changed from zero to unity, etc. )

3) Increase the number of kitchen assistants in the canteen. When there are more than 40 people, temporary assistants will be transferred from various departments to the canteen to help the kitchen.

Second, shortcomings.

Software system problems. This celebration is the first large-scale test of Gionee system after it went online, because all employees are not clear about the system and are not skilled in operation, which leads to many problems. In logistics work, each department has different performances.

1) storage section.

Employees are not skilled in the system, and the driver's work of eliminating inventory in the computer is slow and inefficient, which leads to the driver's waiting, impatience and even disgust.

Temporary storage programs are troublesome. Whether the machine actually leaves the warehouse or the computer virtually leaves the warehouse, this commodity needs to be temporarily stored. Moreover, the handling procedure is very vague, which leads the driver to consult everywhere with the list in the early stage and complain a lot.

The arrangement of outbound personnel is unreasonable. At the peak of delivery the next day, four warehouse doors will be opened at the same time for inspection and delivery. (including Warehouse 3) And because our logistics warehouse is actually a mixed warehouse, drivers usually pick up the goods from the main entrance first, and then go through Gate 2 or Gate 3, resulting in the situation that the main warehouse door is busy and the other two warehouses are empty.

The design of outbound program is very complicated. Every time you leave the warehouse, you need two warehouse staff to inspect the goods, and the warehouse keeper is not a full-time warehouse keeper for this kind of goods. Unfamiliar with commodity cognition, bloated procedures and low efficiency. (According to the driver, Gome is a classified class library, with each library 1 person, and the goods can be picked up quickly), which restricts the driver's picking-up speed.

Support staff did not arrange their use reasonably. There was a commodity safety problem in the warehouse: a 32-inch LG TV lost its accessories when it was picked up in advance. Without being discovered. There are no monitoring factors in the warehouse, and there are no means and measures to prevent theft artificially. Obviously exposed the lack of preliminary preparation.

The driver has no corresponding plan for the safety of the goods after picking up the goods. During the activity, * * * two drivers lost the goods after picking them up. (Li Hongjun and Goofy) According to the investigation, it was because there were too many deliveries, and the adjacent carriages were almost in chaos, and they were loaded in the wrong car. Although we found the goods later, we didn't find them because we provided evidence to the driver. Outdoor monitoring didn't play any role because of password problems. (The contents of the monitor can only be deleted and cannot be modified. There is no need to make the password so mysterious. Only one person knows about the whole logistics center. )

The inventory quantity of the three locations is not shared, and the computer does not clearly display it. Some goods are stored in warehouse 1, but when the driver picks up the goods in warehouse 2, because there is no goods in warehouse 2, the warehouse keeper directly marks "out of stock" on the pick-up list, which is very irresponsible. Causes the driver to hand in the delivery note directly and does not deliver the goods to the customer. The clerk was very dissatisfied. The staff of the entry department only check that there is no real goods in the computer, and also mark the delivery: the computer is out of stock. But in fact, this product may be in the warehouse, but because of system problems, the computer shows that it is out of stock. All shopkeepers only talk about the goods in their own warehouses and know nothing about the similar goods in the other two warehouses.

2) Power distribution part

The wiring personnel are not professional. Most of the wiring support personnel are temporarily added, and they are not skilled in the computer query system when wiring. The connection methods are also diversified, and customers are long-winded and blame customers. Resulting in long wiring time and low efficiency.

The office environment restricts the wiring effect. The office environment is noisy, customers can't hear clearly, and the operator is loud, which makes people feel unprofessional. It's like a family talking on the phone.

Telephone is unprofessional. The telephones are all mobile landlines, with poor effect, limited by signals, manual wiring and high missed connection rate. Caused many customers to complain.

In the process of replacing the old and new systems, customers' inquiries are very complicated. All the customers of the old system, the new system plays a very poor role, and many of them can't be found.

The scheduling of carriers and drivers is not well controlled. First, drivers pick their own orders, deliver the delivered goods first, and dump the refrigerators and high-rise buildings that are not easy to deliver, causing great complaints to later drivers.

There are few requirements for temporary support drivers. Because they get temporary support at particularly difficult times, they are not needed or trained. This has caused a lot of complaints from customers about delivery workers and drivers.

The financial office software system cannot identify and classify people with the same name and surname. When a family buys multiple items or trades in old ones, the input time is different, and the system prints differently, which leads to the phenomenon that many people send more. It has caused great inconvenience to customers to receive goods. It also caused great waste of personnel and vehicles to our logistics and distribution department.

The delivery time cannot be clearly agreed with the customer, which leads to the contradiction that the customer refuses to receive the goods many times and we don't have time to deliver the goods when the customer has time.

Out of stock problem, unclear communication with customers. In terms of procedure, the driver will hand over the shipping documents to the distribution department, which is responsible for contacting the front desk to communicate with the customer about the specific arrival time and delivery time. However, in this activity, some drivers forgot to hand in the out-of-stock documents, causing customers to wait at home for a day (the driver called to pick up the goods first, so this problem occurred), and some customers did not contact the front desk after the driver handed in the documents. And these are all problems that cause customer complaints. This is also where we need to continue to improve.

For the return of front-line sales staff, it has nothing to do with our logistics in a sense, but because the dispatcher can only arrange outlets to print documents, the front desk can't cancel the return. This design greatly restricted the return from the front line and caused great dissatisfaction from customers. Returning goods is an unhappy thing. If the procedure is complicated, customers will get angry. The problem of finding price difference and returning goods exposed on September 9 is an obvious performance.

First, the bill storage is unscientific and unsystematic. Many customer service problems in the later period are not delivery problems, but more problems of not finding documents. The customer service staff is busy not because of wiring, but also because they can't find the delivery documents. Many customers who are eager to deliver goods are mixed with ordinary customers, unable to distinguish priorities, and important customer documents are lost, resulting in repeated printing.

3) Introduction section.

The workload of the input department is very large, and most of the problems are shared by the warehousing department. These problems should be clearly defined in future work. When the bill is received, it is not timely.

4) Front-line business

Sales staff are not familiar with the application of the system, and all related and unrelated questions are consulted by logistics, which brings great trouble to logistics work.

Salespeople are eager to sell and promise too much.

The first line does not understand the logistics work, logistics location, etc. , and published remarks that are contrary to logistics work. Too much promotion, not understanding the delivery and after-sales process, resulting in a significant increase in logistics workload. The end of this celebration is only the end of shopping mall sales, but it is a constant pressure for logistics work. In this activity, the team was exercised and the morale of employees was improved. Here, I would like to thank the leaders and brothers and sisters of home appliance enterprises for their support and help to the logistics center. I believe in the next big event, we will make progress and do better!

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