1. The common rules of the fast food industry: quality + service + cleanliness (hygiene) + value

1. Strict specifications and unified products.

2. Unify the commonly used language of services and meet standardized standards.

3. Track the cleanliness of daily Qing and Zhou Qing to achieve integrated cleaning.

4. Establish a sense of value through the first three (value for money, value for money).

2. Beliefs

1. Persistence on quality;

2. Management’s training of new employees;

3. Respect individuals and integrity;

4. Work in groups;

5. Face problems bravely;

6. Be honest (not to the person but to the matter);

7. Listen to good opinions and suggestions, keep making progress, and develop the habit of recording.

3. The role and importance of store employees

1. The spirit of store owner; 1. To the store (store owner); 2. To customers (customers are always the most important ).

2. Employees are the representatives of customer relations; (ordering, cashiering, table hygiene, understanding customers’ shopping mentality)

3. Operators in the kitchen area (focusing on quality).

4. Employee conditions

1. Personality: pleasant, humorous, likes to get along with others, friendly, patient, honest, loving, fair and inclusive.

2. Appearance: Smiling, neat, healthy, upright and generous.

3. Work attitude: Confident and mature mentality, sense of responsibility, discipline, professional and studious, initiative, caring for customers.

4. Work ability: communication skills, listening, mitigating hot scenes, sales experience and skills, creativity, professional knowledge.

5. Clothing and grooming (grooming, appearance)

1. Hair: Do not use exaggerated hairstyles, and hair cannot hang on the face and shoulders.

2. Makeup: Light makeup, energetic, giving customers a healthy and bright image.

3. Perfume: cannot be used (light type is acceptable).

4. Hand jewelry: watches, small jewelry (earrings, necklaces), do not wear rings.

5. Nails: Do not leave your nails on or apply nail polish.

6. Clothing: Neat.

7. Shoes: The heels should not be too high, and dark stockings should not be worn.

8. Impolite behavior in front of customers is prohibited. 1) Do not snort, yawn, or stretch in front of guests. If you want to sneeze, hold your handkerchief or napkin to your mouth sideways; 2) Do not pick your ears, nose, or eye mucus in front of guests; 3) Do not do it in front of guests. Pick your teeth in front of guests, burp, and don’t eat smelly food before going to work; 4) You can’t scratch your head, trim your nails, or look in the mirror in front of your guests; 5) You can’t make loud noises in the workplace during work, even if you have For important matters, you can only take two quick steps to reach the person you want to talk to.

6. Conditions for professional service personnel

1. Professional knowledge: Have a strong understanding of the product, be familiar with the production of the product, know the price, and know the taste of the product You must be able to skillfully describe one by one and how to package it.

2. Friendly and sincere attitude.