You can call 12345 again to apply for withdrawal of the complaint.

This can be divided into two situations based on the work progress of 12345:

1. If 12345 has not contacted the relevant functional departments, in this case, the complaint can be withdrawn directly.

2. If 12345 has contacted the relevant functional departments and the relevant work has been started, the complaint cannot be withdrawn in this case. At this time, you need to wait for feedback on the handling process. If the complaint has been resolved, you can explain the situation to the staff and stop complaining.

Extended information:

The main contents accepted by the 12345 hotline:

1. Opinions and suggestions on our city’s reform and opening up, economic construction, urban construction and management .

2. Consultation on the responsibilities and procedures of government departments and staff, administrative approval, administrative acceptance, investment promotion and other policy regulations.

3. Criticisms and complaints against government departments and their staff.

4. Demands for labor security, medical services, education, safety and other aspects of social life that need to be addressed by the government.

5. Demands on enterprise production and operation, development environment and other aspects that need to be coordinated and resolved by the government.

Reference: Fuzhou Municipal People’s Government-Notice on Issuing the Operation and Management Measures of Fuzhou 12345 Convenience Service Platform