Balance cannot be refunded.

Because the conditions for returning the Hangzhou Tong Card are: if the card is intact and the card owner can provide valid ID, the card can be returned (refunded). If it is lost, the balance cannot be refunded.

Hangzhou Tong is a new version of Hangzhou Transportation Card issued by Hangzhou Citizen Card Co., Ltd. The Hangzhou Tong universal card has an electronic wallet area and a discounted monthly pass area. It is anonymous, does not report loss, and has no password.