Cleaning is just a business in the property service management industry. It embodies the clean image of the industry unit. Below, I will introduce you to 4 model articles on the cleaning staff scheme of the sales office, and welcome you to read them.

Sales Office Cleaner Scheme 1

In the past year, under the unified leadership of the company and through the concerted efforts of the employees of the department, all the tasks arranged by the company have been completed and approved by the owners. Cleaning is just a business in the property service management industry. It embodies the clean image of the industry unit, and at the same time, it also leaves the first impression by the owner and the use of visual sense. As the saying goes: look at the ground through the door, sit down and touch the bench. This is the normal state of people's habitual psychology in examining health conditions.

Looking back, we did this:

First, on the basis of last year, cleaning standardization has refined the work content and strictly evaluated the high score standard. Different areas and different parts have specific score evaluation. In this way, it is convenient for operation and inspection.

1. according to the standard training, in view of the fact that job rotation and more new employees are employed, the training is carried out by means of regular meeting to talk about theory and on-the-job demonstration. Monitor hands-on teaching, skilled workers pass, help, take, give play to the monitor's business skills, and mobilize the enthusiasm of skilled workers. This is easy for trainees to accept and master, that is, it improves the skills of trainees and narrows the distance between colleagues, killing two birds with one stone and complementing each other. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, be diligent and quick to do); First rough, then fine, step by step, people walk things clearly (that is, do it thoroughly at one time, people take away all the garbage, sundries and tools).

2. Follow the standard. Divided into two parts, the responsibility lies with people, and the target responsibility book is signed, so that employees have standards in their hearts, and the daily work table is arranged in order, and the operation is accurate. Master Zhou is an outstanding one. The glass door and glass curtain wall in the hall are clean and transparent, and the coffee table and sofa are spotless. Master Yuan carries forward the work style of striving for perfection, and cleans the trash cans on the floors, which is not inferior to that of men and keeps the main building clean. Mingdu Mansion is now under renovation. Under the circumstances of less staff and heavy workload, several masters also take the standard to ask for self-consciousness, move closer to the standard, and try to approach and reach the standard. Their work can only be described in this way: sweeping the floor and mopping the floor with sweat. More prominent, transfer personnel to take active action without complaint. Master Lao Fan's responsibility area is the most thorough and clean one at present, and it is a hard-to-see standard model in terms of decoration stage.

3. Check according to the standard. In the inspection work, do not go through the motions. Put an end to the confusion, even if problems are found, pay attention to the expected weight, try not to hurt the harmony, and provide assistance in many ways. There is only one purpose, and the standard does not give up. Daily inspection with constant skills is an indispensable measure for cleaning standardization. Only in this way, the wall will not be a dead letter, and the sanitation of the district will win the satisfaction of the owners and users.

second, it is a major decision of the municipal party Committee and municipal government to create a sanitary city. over the past year, we have always been tight on this macro and never dared to relax. The area has always been in good condition.

1. The time required by the superior shall be strictly implemented; Do it strictly according to the standard. In the past, the cleaning time of the square was from 8: am to 8: pm. In order to create health, the relevant departments require us to do a good job of sanitation before 6: 3, and then arrange the vehicles. Without increasing the number of staff, the two students were changed to the same class in the morning and afternoon, and the class time was extended, which met the time requirement of creating health care. It is true that although the class time has been shortened, the workload has doubled. However, the two masters accepted the distribution without saying anything. At the same time, the standard is not lowered, and it is difficult to see cigarette belts and confetti in the huge square. In the hot summer, it's sweaty on sunny days and watery on rainy days. In the severe winter, I come to work with the stars, sweep the square by street lamps, and go home against the cold wind. It's past supper. It's not easy to do this every day. It's ordinary and commendable. Their professionalism and hard-working spirit deserve our property owners to study hard.

2. The superior requires long-term management, and we will do it from beginning to end. From the perspective of understanding, health creation is of great significance. From the perspective of job responsibilities, we are the main force. Yes, we must accept the task, be duty-bound, be inspected at any time, and go all out to do a good job in health creation. In the words of two masters: "How to do it when checking, and how to do it at ordinary times", it is the same as checking at ordinary times. In the process of countless inspections and unannounced visits, it has also proved one point. The galaxy is fine, we can rest assured. The leaders of the neighborhood Committee said so.

Third, unity stresses righteousness. In practice, we always remind and ask everyone: Don't say anything that is not conducive to unity (don't talk about the length of others behind their backs); Don't spread the words that are not conducive to unity, don't be a gossip, and mind your own mouth; Don't do things that are not conducive to unity, especially during the duty shift and during the shift change, don't be clever, don't perfunctory, don't fool your companions, and live in harmony. Will be upright, bad style is hard to exist; Emphasizing righteousness reduces suspicion. Unite the mood and unite the spirit. Take the words of female compatriots: Now we are in a good mood, and we have an end to our work. We are willing to suffer a little, and the collection of fees advocated by the leaders is all owned by the public. We resolutely obey and are willing to do it. The long-standing convention has been broken, putting an end to the phenomenon that anyone disposes of waste products privately. In this way, it has reduced the psychology of mutual suspicion and intrigue, and increased the income. Although it is insignificant, it embodies a spirit and realm. More importantly, it has promoted unity and enhanced team consciousness. The company's many surprise missions can come at once, willing to work, without complaints.

4. Feelings and helplessness In people's imagination, cleaning is ordinary, but anyone can do it. Others can do it, but not necessarily. According to our standards, it will never be done at the meeting, and there must be a process, and it must be felt with heart. Having said that, some people may think that there is something in cleaning, so don't be arrogant. Feeling: Some people don't understand cleaning. Some people lack the sense of public morality, wantonly spoil the environment and park their cars at will. In this regard, the two masters on the field have deep feelings. It is useless to talk to these people, but they will say: If you don't find something, you have nothing to do. The speaker is light, but the listener is uncomfortable. In the face of such an encounter, I can only shake my head and smile, sighing helplessly. Fifth, there are problems. Women are sensitive and emotional, and there are fluctuations in their work; They are more concerned about wages and care about things. Words are generous, but actions are inevitably different. Winter is over, and spring is coming. In the new year, our cleaning workers are willing to obey the command and arrangement under the leadership of the company, and work hard in a harmonious atmosphere, so as to do their job well and contribute to the galaxy. Add light to the galaxy.

Sales Office Cleaner Scheme 2

I started to work as the cleaning supervisor of the property department. Job responsibilities are responsible for daily cleaning, regular disinfection, garbage removal, and supervision and management of daily sanitation and cleaning services received in the property office area and at the end of the year. The wide management scope and scattered personnel distribution have brought great difficulties to the management work, but they have not changed my enthusiasm for work, which is both a challenge and a rare opportunity to exercise. The following is a summary of the work this year.

first, land reclamation work

at the beginning of the work, the focus of the work was land reclamation in the public * * * area. Due to the tight time and many maintenance work, it brought great difficulties to the land reclamation work. Basically, the land reclamation work and large-scale maintenance work were carried out simultaneously for a whole period of time, which caused the problems of secondary pollution and repeated cleaning in the completed land reclamation area. The system has not been opened until the owner centrally handles the occupation, which undoubtedly has a great impact on the land reclamation work. However, under the coordination of the property manager, after many parties' communication, I contacted the general contractor to remove the large pieces of construction waste as far as possible, and I arranged for the remaining small amount of construction waste to be cleared by the land reclamation personnel. In addition, I temporarily borrowed fire water for land reclamation through coordination. Daily on-site supervision and inspection, rectification and rework, and item by item before the owner goes through the occupation formalities ensure the smooth completion of land reclamation.

II. Daily cleaning management

As a grass-roots worker, company cleaning generally has some problems, such as older age, low educational level, and high mobility of personnel. Because this project is a villa project, the working environment is only a garage, the conditions are relatively bad, and the area under the jurisdiction of each person is also very heavy. In addition to regular in-depth corporate culture training on company background, management system and company leaders, the property management company has cross-training and circular training with the training of cleaning company's own working system. And carry out training on cleaning tools and cleaning skills within the cleaning company, and regularly organize oral assessment one by one to ensure that everyone can improve as soon as possible. During the daily work of cleaning staff, pay more attention to their rest and eating problems, contact the engineering department to build a cleaning lounge in the garage, and distribute heatstroke prevention and cooling drugs during high temperature in summer, so that everyone can work with peace of mind.

at the same time, in line with the detailed rules of actual work, I summarize and constantly revise various cleaning rules and regulations in my daily work. Make the management division of labor clear and the responsibility to people. According to the site situation, the post division, work flow, responsibilities, safety operation norms, emergency plans and other contents of cleaning staff were drawn up. I combine the daily employee's work performance, problems found and rectification, communication and cooperation with other departments and work logs on a piece of paper, which reduces my great paperwork, and also makes up for the current situation that I am the only one in the cleaning department to patrol and inspect through communication with the security director, supervisor and greening supervisor.

Understand their work and quality through records and checklists, so as to have a clear idea and evidence to check, and file them for future reference. Work closely with customer service department to handle two complaints about cleaning problems at home, and take corresponding measures in time to avoid the recurrence of the same problem. Communicate and cooperate with the staff of the sales office and the club, and successfully complete the reception tasks of the superior leaders.

III. Regular disinfection work

In the regular disinfection work, the company proposes to purchase by itself, arrange personnel to compare and explore in many ways by collecting information and consulting professionals, and sort out a set of operation flow and list suitable for the present situation of the project, which saves the cost, and at the same time, cooperates with the mosquito killer installed in the garage and the weekly disinfection frequency, and achieves the due effect, and keeps a written record. Gradually improved the environmental problem of mosquitoes in the garage.

Fourth, garbage removal

With the increase of occupancy of owners and decoration households, construction garbage is piled up in garages of households, so there is another garbage patrol in daily work. Make a good estimate and contact the clearing vehicle to enter the site in time. Some decoration companies pile up construction materials and garbage together. In order to prevent accidental removal, I designed a form to be signed by the removal personnel and the person in charge of the site. At the same time, I also informed the front desk to contact the owner to ensure double insurance.

in the new year, I will strengthen the study and improvement of business knowledge and corporate culture, innovate working methods and improve various management regulations. Strengthen communication with company directors to improve cleaning service quality and work efficiency, and strengthen training in all aspects. According to the company's regulations, gradually establish and improve the assessment management system of the company to improve the company's work efficiency.

Sales Office Cleaner Scheme 3

In 217, under the guidance and strong support of company leaders, in accordance with the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", the company's service concept of "people-oriented, customer-oriented, honesty-oriented, quality-oriented", and "improving the level, creating benefits and building a tree" Through the concerted efforts of all the staff in the department, a series of high-quality services have been carried out. Here, make a brief summary of the work of one year.

1. Personnel management

After the night shift is implemented in cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, we should communicate with employees in various ways to stabilize employees' mood without affecting the quality of work. According to the work requirements of each post, the rational allocation of personnel and the assessment of workload were strengthened, and the shift and duty time were adjusted according to the operation characteristics and requirements, which basically met the operation requirements of cleaning without increasing the number of personnel.

There are 14 employees at present, and 9 people have resigned and transferred this year, of which 1 person was transferred to the reservoir area and 8 people left.

2. Training

The new cleaning staff were trained in cleaning theory and practical operation for different positions, so that the cleaning staff could master the cleaning knowledge and meet the requirements of office cleaning.

On the premise of training the cleaning staff in the Cleaning Work Manual, the following trainings were carried out in combination with the actual situation at work: the classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning soot cups, cleaning wallpaper, cleaning and maintaining elevators, and handling rust.

The training of employee appraisal system, excellence creation and knowledge about standard implementation have been strengthened, and the sense of responsibility of employees has been established. At present, employees have been able to complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step will be to strengthen training in this area and make it a habit.

after continuous training and running-in, the cleaning staff have adapted to the existing management mode and working procedures, and the staff are basically stable.

3. cleaning mode

under the guidance of the leaders of the group company, the implementation of "unmanned cleaning" and "natural color cleaning" has achieved good results.

on the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspections has been strengthened. With the existing staffing, a cleaning staff can basically solve the health problems at any time within 3 minutes. However, during the peak period, the cleaning staff often cannot enter the men's bathroom for one hour, which leads to the dirty bathroom.

in the aspect of "natural color cleaning", the cleaning frequency was strengthened, and the original fixed planned cleaning was changed to the current clean at any time. When dirt was found, it was cleaned immediately, and the original natural color was restored, which achieved good results, but the cleaning cost increased. In recent years, due to the construction of the second building and municipal roads, the overall environmental dust is relatively large. Although the cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. With the completion of the construction, it will be thoroughly cleaned to meet the hygiene standards.

Ensure the hygiene of elevator carpet meets the standard requirements, and vacuumize every 2 minutes.

4. Completion of cleaning work

(1) Timely revision of cleaning personnel and working mode was completed.

(2) Complete the daily health maintenance of the public area of the building.

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