1, Dear customer, I am very sorry to make your dining experience unpleasant. We attach great importance to every customer's experience and have been working hard to ensure the health and hygiene of food. Please tell us more details so that we can further understand the situation and take necessary measures. We are committed to strengthening food quality control and hygiene management to ensure that the future food quality is fully guaranteed. I sincerely apologize to you again.

2. After apologizing, you can give the customer relative compensation to make up for the measures.