To apply for a return/refund, that is, the order status is paid by the buyer or shipped by the seller, that is, the buyer applied for a refund before the transaction was successful.

In refund disputes, there is a very important number that everyone needs to remember: for every refund, the buyer can apply for waiter intervention 3 days (72 hours) after the buyer applies for the refund (at this time The order status must be: Refunding) before a refund dispute will arise.

In other words, if merchants can handle the refund in time or reach a consensus with the customer on the refund issue within 72 hours of the buyer applying for a refund, they can greatly reduce intervention. , and the refund dispute rate can be well controlled.

In the undelivered state, if the reason for the refund selected by the buyer is not that the seller is out of stock and the goods are not shipped on time, no compensation will be involved. You can complete the refund on your own. If the reason for the refund chosen by the buyer is that the seller is out of stock or has not shipped the goods as scheduled, and you do not actually have these two situations, contact the customer first to modify the reason for the refund. If the communication is fruitless, you can contact the waiter to intervene. deal with.