In recent years, more and more consumers can enjoy all kinds of delicious food without leaving home through take-away ordering websites. However, have you ever thought about the authenticity of colorful food photos and a neat kitchen photo in Zhang Mingliang on the ordering website? Please see the 315 reporter survey.

In order to facilitate the investigation and interview, the reporter was hired as a "Hungry" distributor. Soon received a delivery order called "Instant Food". The photos uploaded by the merchants show that the physical storefront is spacious and bright, the cooking stoves are clean and tidy, and the dishes are rich and diverse. The registered address is B2 floor, Building 9, wanda plaza, No.93 Jianguo Road, Chaoyang District. However, when the reporter took the order to take the meal, under the guidance of the owner's phone, he came to a residential building in Yangzhuang Community, Tongzhou District.

reporter: "here I am. what unit is your home at?" Unit 1, right?

After a while, the unit door opened and a man leaned out and handed the bag to the reporter.

snack food operator: "do you run every day? Now? Yeah, that's it? Yes! I'll call you when there is a single order. "

The address has not only changed, but this one-bedroom shop hidden on the first floor of a residential building is completely different from the bright shop photos on the Internet.

This is an online shop called "Popular Home Cooking". It has a facade, a lobby and a kitchen, and the dishes are very rich. The online registration address is Building 21, Cuiping Beili, Tongzhou District. But the actual address of this store is the West Xiaoma Manor Community. And the facade, lobby and kitchen are completely different from the photos uploaded on the Internet. Is this the same restaurant?

reporter: "what's your name?"

Popular home cooking operator: "Popular home cooking."

reporter: "is this it?"

operator of popular home cooking: "Yes."

Although the storefront is unremarkable, the online sales volume of this store in a single month is as high as 1,815.

This is Hungry, an online shop called "Goo Goo Call Fast Food", with a monthly online ordering volume of 2,532 orders. The online registration address is Gengjiaxiang, Jinjiang District, but the physical store is located in Shengli New Village, Wuhou District across the river. In the photos uploaded by the store, the facade and lobby are spacious and bright, while the facade of the merchant's physical store is narrow and cramped. There is no lobby in the store, only a production room of about 21 square meters.

The website "Hungry" shows that this online business named "Fast Food" has bright dishes and clean stainless steel cookers in the kitchen. However, the kitchen of a physical store is like this. The dark and narrow production room, the walls, stoves and rice cookers are full of black oil stains; The ham sausage that the proprietress just bought from the outside is directly cut into fried rice by biting the outer packaging with her teeth; Fall into the dirty lunch box, knock on the table, and put the rice directly; After using the rice bowl, put it directly on the pot cover covered with stains.

Fast food operator: "This year is less, not as much as last year. When we catch up with last winter, we will send more than 41 orders a day, just like playing."

In the investigation and interview, the reporter also found that there is a restaurant called "Hongwei Fast Food" by the roadside. The shop on Hungry is called "Grand Restaurant". The stove is placed in the open air at the door, covered with black oil stains; The chef wiped the pot and the bottom of the pot several times with a rag that was too dirty to see the primary colors, and then put the rag on the frying spoon; The colander is placed on the dirty bucket at the foot, which can be picked up and used directly without cleaning; When the dishes are out of the pot, the chef dips his fingers into the pot to dip out the soup, reaches into his mouth to taste it, and feels that the taste is not good enough, and then pours the dishes back into the pot to stir fry again.

China implements a licensing system for catering services, and catering service providers should obtain a "Catering Service License" in accordance with the law, and hang or place it in a prominent position in dining places.

in p>2115, Tongzhou district of Beijing carried out centralized rectification of unlicensed and unlicensed catering, and after more than 41 times of joint law enforcement, * * * shut down 1,281 unlicensed or substandard small catering units. There used to be many small restaurants on this Sanyuan Road, and now there are still traces of hanging plaques on some facades. These facades that have been removed from the plaque are still very busy.

operator of fuxianglai restaurant: "why didn't the sign hang up? There is no business license. "

operator of Sanyuan Dumpling House: "We don't have a business license."

These restaurants that have been shut down can be described as "dead in name only", and some of them are doing well. They now put signs on the gate or in front of the bar, "Are you hungry?".

a shopkeeper: "If you are hungry, it will be relatively expensive. You have to pay 15% for each order. The wool is on the sheep. He paid me, so I will definitely raise the price."

In the investigation and interview, the reporter also found a more strange phenomenon. In the southeast corner of wanda plaza, Tongzhou, there is a shop without any plaque logo. There is a computer in the corner of the shop office. If you are hungry, the managers of the distribution team in Beiyuan, Tongzhou usually use this computer to work here.

every morning at 11: 11 a.m., all the delivery staff should hold an early meeting in front of the shop before taking up their posts, and then go out to take orders. However, after the meeting every day, one third of the distribution team did not leave, but all entered the shop and waited in line.

at this time, it is on the same computer, and another staff member is operating it. To the reporter's surprise, he actually opened the order-taking clients of five "hungry" online stores. They are Jiujiu Xiangbento, ENJOY, hello Curry, Great Food and Taipei Cure You. The delivery staff waiting in line also took out packaged lunch boxes from a small window and went out to deliver food.

If you are hungry, the dispatcher: "One person has two orders, so you should leave."

The reporter opened the Hungry website and found the corresponding store. The registered addresses of these five stores are different, but they are all very vague. None of the five stores have uploaded photos of physical stores, but all of them are on the home page that is convenient for customers to search. The person in charge of the distribution team told the reporter the secrets of these five stores.

Hungry? Deliveryman: "He only has five stores, and five stores are combined."

Hungry? Head of Tongzhou Beiyuan Regional Distribution Team: "All the meals in five stores come from here."

It turns out that there is a room of about 11 square meters at the back of the shop office, where two workers are processing food. All the take-away food sold online by these five stores actually came from this small kitchen.

five store managers: "how many orders do we have a day, more than 411 orders, one day, what do you think?"

There are only two people. How do you cook hundreds of different kinds of meals in one day? How are the seemingly fresh and gorgeous foods published in these five online stores processed?

It turns out that there are two large freezers in the outer room of this shop, which are pre-processed frozen vegetables in plastic packages. When someone orders food, the kitchen staff takes out the corresponding varieties from the freezer, then takes them to the back kitchen and puts them in a large electric hot water pot for heating. If the electric cooker can't thaw, put it in the microwave oven above the console. After the frozen vegetables are thawed and melted, they are put into lunch boxes. After that, the delivery staff wrapped it in a plastic bag printed with the words "Hungry" and delivered it to the ordering customer.

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There are several copies of licenses posted on the wall of this store. According to the industrial and commercial business license, the name of the company is Shanghai Zejie Investment Management Co., Ltd., and there are two items involved in the business scope: hotel management (except hotel management and food production and operation) and non-physical way of wholesale: prepackaged foods (excluding cooked food braised and frozen storage). Next to it is a food circulation license, and its business scope is also prepackaged foods (excluding cooked food, braised and frozen). The reporter inquired about the public system of Beijing Food and Drug Administration, and did not find the application for registration of catering service license of this enterprise.

The same address is vague, there are no physical photos, and there is no catering service license. They are also crowded in a shop of less than 31 square meters, but they are also on the homepage of Hungry. So, what are the origins of these five stores? The reporter noticed that the staff who took orders and assigned food delivery tasks in the store were dressed in "hungry" work clothes, and the store manager also claimed to be a formal employee who was hungry.

five store managers: "manager, aren't you hungry?" How can you be the manager here? I am just hungry. Is this shop hungry? Hmm. Then how do I write Shanghai in the business license? Well, it's just a business license. How many of these stores are there in our store? This? Why do you ask this? Just asking. We are an independent department, operating independently, that, this company, that, the company is not allowed to say. "

The Food Safety Law stipulates that the provider of the third-party platform for online food trading shall register the online food business operators with their real names and clarify their food safety management responsibilities; If a license should be obtained according to law, the license should also be reviewed.

Hungry, founded in April, 2119, was developed and operated by Zas Network Technology (Shanghai) Co., Ltd. According to the online publication process of Hungry, there are only three steps to register for opening a store: submitting an application for opening a store, passing the qualification examination and going online for business. The reporter submitted an application for opening a shop in Yanjiao, Hebei. The next day, I received a phone call from the manager in charge of the audit work in Yanjiao. After the appointed time, the reporter met the staff member. He said that to apply for opening a store in Yanjiao, you don't have to have a physical store or even provide any license.

Are you hungry? Yanjiao City Manager: "If there is a storefront, I will help you. You may pay less. If I am pure, it looks like a black shop, and I can help you."

A few days later, the manager met with the reporter again, saying that he could help the reporter realize his desire to open a shop when he was hungry.

Hungry? Yanjiao City Manager: "What's the name of the store? It's okay to change this. You can think about it first. If you can't change it then, you'll be in trouble. Just think about it. Let's call it casual food. Then I will simply write your current address for you, that is, Yanjiao Dongmao, because you don't have this address. "

The manager took the initiative to help the reporter fill in the simple information such as online store name, address and merchant phone number, and then dialed the customer service number.

Are you hungry? Yanjiao City Manager: "Hello, I'm a marketer here. I need to bind a restaurant administrator to a new restaurant."

Then the reporter received a verification call from the customer service staff who was hungry. He only asked the phone number registered by the merchant, but did not check the license, address and other related information.

Hungry? Customer service phone of the merchant: "The mobile phone number has been successfully bound to you. The account name of a restaurant administrator just set for you is casual food. These words are spelled in full and spelled in lowercase. Your restaurant has been successfully built, and you can use it normally."

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After waiting for about five minutes, the manager at the scene told the reporter that the shop he applied for was online, and then he demonstrated the operation method of the merchant client for the reporter.

Hungry? Yanjiao City Manager: "Yes, yes, but everything in your store is empty. Send some photos in the store opening information, just find one you think is OK from the Internet."

It didn't take long for a storefront named "Casual Food" to become a member of the "Hungry" ordering platform. "You have a new hungry order, please handle it in time."