Legal analysis: When passengers take a taxi, if they encounter illegal phenomena such as overcharging, detouring, refusing to carry, not using tickets according to regulations, and poor service quality, please call the traffic complaint telephone number 12328.

Legal basis: Article 15 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests stipulates that consumers have the right to supervise goods and services and protect their rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.