Heartbreak: The new Prada bag is dirty and degummed.
Ms. Zhang and her husband are shopping in hang lung plaza, thinking that it is almost the end of the year, so they can buy themselves a luxury bag as a treat. The couple compared several brands, and finally Ms. Zhang took a fancy to a Prada black leather bag.
Although the price of this bag is not cheap, both the style and the brand have won Ms. Zhang's heart. "The clerk told me that their brand bags are imported from Italy and are very high-end." After some consideration, Ms. Zhang spent 23,000 yuan to buy this favorite bag.
The clerk took out a brand-new bag from the stock and gave it to Ms. Zhang. Before paying the bill, Ms. Zhang roughly looked at the appearance of the bag, and after confirming that there was no problem, she paid the money. However, two days later, the "accident" happened.
In the evening, Ms. Zhang took out a new schoolbag to use. Who knows, after opening the bag, she found a thumb-sized stain on the inner leather. "I feel very strange, how can a brand-new bag be stained!" Ms. Zhang, who was puzzled, took out her flashlight and carefully observed the inside of the bag.
I don't know if I didn't see it, but I was shocked when I saw it. Ms. Zhang found that her newly bought bag was peeling in several places, and the edge of the link was also glued. The longest glue mouth is about 7 or 8 centimeters long. Then, Ms. Zhang opened the zipper in the middle of the bag again, only to find that the zipper was abnormally stuck and needed strong support to open it, and even if it was hard, it could not be pulled to the end.
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▲ Ms. Zhang found that the new packaging had many flaws.
Faced with such a situation, Ms. Zhang was angry and annoyed. "I personally feel that this bag is like a second-hand second-hand product, or the product quality is too problematic. I can't believe that such a big brand will produce such a product. "
Ms. Zhang came to the counter of Prada in hang lung plaza and reported her "confusion" about the bag to Prada and the counter, asking for a refund. But the clerk told her that she could only provide exchange service, and if she needed a refund, she needed further appraisal by the quality inspection department. Ms. Zhang is not satisfied with this result.
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▲ Ms. Zhang suspects that the bag has been used.
"I don't just want to change my bag. I hope to get an explanation as to why there is this problem with their brand bags and whether there is a practice of selling second-hand bags and defective products. "
Ms. Zhang showed the reporter the Prada black leather bag she bought. The reporter observed that there are 3 or 4 white stains on the inner lining of the bag, each of which is about the size of a fingernail. With a gentle rub, the stains cannot be removed. At the same time, the more serious problem is that the bag was opened. At the link on the left front side, there is a complete link without edge sealing, and there are a lot of dander scattered in the bag lining.
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▲ The industry believes that this package has a large error.
The reporter also consulted a person in the luxury recycling industry. He appraised the new bag purchased by Ms. Zhang, and thought that the luxury goods industry may have some errors in some details because it is handmade, but this bag purchased by Ms. Zhang has a relatively large error, especially the zipper part has a significant impact on the use. The insider suggested that when buying goods, we should check all aspects, including the appearance of lining and metal fittings, and try to confirm the quality of the goods before selling them.
Prada: It's not a quality problem. I have returned it now.
The return and exchange rules on Ms. Zhang's sales voucher show that non-discounted goods purchased in any store that have not been used within 14 days since the date of purchase, together with the complete original purchase voucher and the original packaging without any damage, can be exchanged for other goods or store coupons.
In this regard, manager Zhang of the store explained that this regulation is only for customers who are not satisfied with the goods. If there are quality problems, all of them will be returned, but whether Ms. Zhang's situation is a quality problem still needs to be confirmed by the quality inspection department.
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▲ Sales voucher return rules
The reporter received a reply from Prada. Regarding Ms. Zhang's complaint, the consumer thinks there is something wrong with the seam and oil edge of the bag. Prada inspected the goods and found that the bags had no quality problems and met the sales standards. The goods were also confirmed as brand new unsold. Different consumers have different definitions of sewing, because it is sewn by hand. However, considering the consumer experience, Prada is already in the process of refund.
However, for Prada's explanation, Ms. Zhang said it was difficult to accept. "I accept the handling method, but they say it is not a quality problem, which I find incomprehensible."
In the past: Prada was punished for quality problems many times.
Because luxury goods are expensive and have a brand effect, consumers actually have a high degree of trust when they consume, and quality problems appear in a short time, which is difficult for consumers to accept. However, the reporter found through spot checks that the Prada brand also fell into quality problems and was punished by the market supervision bureau.
Jing 'an District Market Supervision Bureau made an administrative penalty decision on Prada because its brand sold a Prada brand "Double Down Nylon Windproof Jacket" (SGN820 black model or SGN974 blue model) online. However, after testing, the clothing did not contain feathers or down components, and the market supervision department ordered the parties to make corrections, confiscated their illegal income and imposed a fine of 5,940.34 yuan.
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▲ Prada store
Coincidentally, Shanghai Bureau of Quality and Technical Supervision also punished Prada and ordered it to stop selling leather shoes that pass off unqualified products as qualified products. In addition, there have been illegal acts of "unqualified products passing off as qualified products" in its brand bags and cardigans.