To employees: "Goodwill Ambassador" said
1997 At the beginning, Pillsbury Food Company of the United States quietly sent a famous consulting company to inspect its factory before cooperating with Miss Zang. Afterwards, the company wrote in the investigation report: "As a consulting company 10 years, I have never met a company with such a close relationship with employees as Zang Girl."
In Zang girl's heart, she always thinks that she should care for and respect employees from the heart, help them solve their difficulties and make them feel safe. Moreover, the sales staff of "Wan Chai Wharf" should be the bridge to communicate with customers on behalf of the company, and also the goodwill ambassador of "Wan Chai Wharf" dumplings. On Product: "Conscience"
Although the profit of bulk quick-frozen jiaozi is high, Miss Zang refuses to make this product until now. Because she doesn't want to give customers food without quality guarantee. Zang girl told reporters angrily, for example, some frozen jiaozi factories tore up the packaging bags and sold them together with bulk jiaozi after the frozen jiaozi in bags expired. Such an enterprise has no conscience at all.
At "Wan Chai Wharf", all employees work as meticulously as Zang girl. Miss Zang said to employees on various occasions, "We didn't feel any pressure when we bought jiaozi for ourselves, but when we went out to sell jiaozi to our customers, jiaozi to Hongkong people and jiaozi to China people, our burden became heavier and heavier. We must remember that people who do food business must have a conscience to do business. "
In the business history of Zang Girl, only one person was fired. At that time, Miss Zang was very famous in Hong Kong. A chef said to her, "Your products sell well. With your reputation, people will buy it. Just do whatever you want. Why is it so true? " It is precisely because the chef is not serious about the product that Miss Zang resolutely "fired" him. Say "don't offend" to customers.
"I can offend my employees, but I must not offend my customers." This has almost become the mantra of Zang girl.
When I was a hawker at Wan Chai Wharf, once, Miss Zang found that a customer had left dumpling wrappers in a bowl after eating jiaozi. She asked why, and the customer said rudely, "Your dumpling skin is as thick as a quilt, so how can people eat it!" It is this kind of criticism that Zang stayed up for three days and nights, improved the formula of dumpling skin and finally rolled out a thin dumpling skin. So, she waited for customers at the dock every day and finally found customers in the crowd. When he got a bowl of jiaozi made by a Tibetan girl, he couldn't help saying loudly, "Delicious! Delicious! "
Zang girl said that career and customers are like the relationship between children and parents. If children behave well, they will be praised and encouraged by their parents, which in turn will encourage children to do better. "Wan Chai Wharf" grew up with the encouragement of customers. If I can't do well on the basis of customers' trust, support and care, I will be sorry for them, which forms a sense of responsibility.
Theory of "Good Time, Good Location and Harmonious People"
On success: the theory of "harmony between man and nature at the right time"
In a book, Zang girl wrote: "Success is what everyone yearns for, but to get the care of the god of success, it is inseparable from the weather, location and people."
On August 2nd, 1998, the just reported "dumpling queen" Zang girl was surrounded by laid-off women workers in Shanghai. As expected by the Shanghai Women's Federation, this Hong Kong billionaire has close communication with laid-off women workers in the Mainland, and Zang girl is influencing these laid-off sisters who are struggling to start a business with her own struggle.
The Five Classic Quotations of Tibetan Girls
In the interview, the Tibetan girl bursts with sparks of wisdom from time to time in her narrative, which makes the reporter sound amazing. Miss Zang has no culture, and she doesn't know how to speak like a book, but she has a philosophy in her ordinary speech.
What is recorded here are five "classic quotations" that the reporter inadvertently said when chatting with Zang girl.
Whenever I meet new and old customers, I will say hello. I don't think I'm doing business, but getting together with friends.
All brands in the world can't rely solely on advertising to achieve permanent success. However, almost all brands have to rely on strong advertising as a support point. I can proudly say that my products are not famous brands that started with advertisements, but grew up with the reputation of customers. Because advertising is only the behavioral awareness of merchants, word of mouth is the market driving force for customers to choose.
Fear of failure is better than fear of success. The worse the failure, the stronger the power to inspire people to succeed.
A woman's attitude and will in difficulties will affect a child's life. As a mother, you must have some spirit.
Life is like climbing a mountain. Today, I am half done, but I am not satisfied. I don't think I succeeded, because there are still people ahead, and an entrepreneur will never reach the top.