Legal analysis: 1, consult the operator to solve it; 2. If the operator refuses to negotiate, he may complain to the Consumers Association in the shopping area; 3. If the coordination is invalid, you can complain to the industrial and commercial office of the shopping area or the food and drug supervision and administration department; 4. If the coordination fails for many times, the operator may be sued in court. When making food safety complaints, consumers can call the food and drug complaint reporting telephone number "1233 1" or report to the food and drug supervision department to safeguard their legitimate rights and interests. At the same time, they should pay attention to the following matters when making complaints:. 1. They can provide shopping vouchers for the complained food. .2. Try to keep the purchased food in its original state, and be able to identify the batch number, production date and shelf life of the food. Sealed poisoned food or suspected poisoned food for inspection. .3. The functional department that accepts the complaint may impose administrative punishment on the merchants for the unqualified or fake and shoddy food identified by the inspection agency according to law. .4. The food quality inspection report is only used as the basis for negotiation between consumers and merchants. If consumers are not satisfied with the negotiation results, they can solve it through judicial channels. .

Legal basis: Article 11 of the Measures for the Administration of Food and Drug Complaints and Reports shall provide objective and true complaint materials and evidence, explain the basic course of the matter, and provide details such as the name, address and specific acts suspected of violating the law of the object being complained and reported. Advocate real-name complaints and reports. If the complainant is unwilling to provide personal information such as name, identity and contact information or is unwilling to report the complaint publicly, it should be respected.