1. It is recommended to go to Settings-Application Manager-All-Album-Clear Data/Clear Default Settings.

2. Check whether there is any space left in the phone memory.

3. If the mobile phone is plugged in with an external SD card, take it out and test it.

4. Back up the important information of the mobile phone and try to reset the mobile phone (Setup-Reset-Restore the factory settings). If the problem still exists, it is a mobile phone system or hardware problem, please go to the nearby service center for inspection and maintenance.