The Evening News reporter visited the Greenery Pavilion Western Restaurant and interviewed the person in charge of the relevant departments of Kunming Greenery Pavilion Catering Co., Ltd. ... The person in charge said: "There are indeed problems in management. While apologizing to customers, we must strengthen management, rectify problems, be a conscientious enterprise, and welcome customers to supervise us. "
Customer complaints reporter undercover to find out
Greenery Pavilion Western Restaurant is one of the largest western food chain enterprises in China. Established in 1989 and headquartered in Guangzhou. It has been awarded the honorary titles of "Famous Restaurant in China" and "Top 100 Catering Enterprises in China". It landed in Kunming in 2005 and has 7 branches in the main city of Kunming so far.
It is such a well-known western food chain enterprise that has been complained by customers. An article entitled "Complaining about the Greenery Pavilion Restaurant in Kunming" appeared on major websites. The complainant, Ms. Yang, said that she and her lover ordered a "super fat steak" at Qingnian Road in the Greenery Pavilion Western Restaurant. After eating it, she felt abnormal smell and taste, followed by stomach upset. After the restaurant staff checked, they confirmed that the beef had gone bad. The youth road store complained by Ms. Yang is the first branch of Greenery Pavilion Western Restaurant in Kunming.
So Kunming TV station "Tales of Wind and Thunder" column sent reporters to apply to the Greenery Pavilion as migrant workers. On February 14 Valentine's Day, he officially entered the Greenery Pavilion Western Restaurant to work. Through close-up shooting and investigation, he revealed some unknown secrets.
Uncover the darkness
Leftovers are processed and sold to customers.
In the investigation, the reporter found that the Green Pavilion not only started from the ground, but even cut corners. The most disgusting thing is to process the leftover food and sell it to customers.
The first act: sit on the ground and start at a price.
Valentine's Day is the best day for restaurant business, so Greenery Pavilion will launch a series of packages at this time of year, but the price of this package is often much more expensive than usual.
The menu shows that the soup usually delivered free of charge is actually charged on Valentine's Day, and the price is 15 yuan, while the most expensive royal first cream steak in the restaurant has risen from 139 yuan to 169 yuan. Other dishes also increased by more than 10 yuan. However, this has not affected the business of the restaurant at all. 1 1 just after one o'clock, the number of customers who came to eat suddenly increased, especially when they were in the oven, and dozens of orders were accumulated at once, and they were very busy inside and outside.
Act II: Jerry-building
The customers who ate that day far exceeded the previous expectations. Just after noon, the supply of steak was in a hurry, and the restaurant director thought of the corresponding trick: divide the original steak into two parts and sell it at the same price, or even divide the larger steak into three or four parts.
Royal First Cream Steak, the signature dish of Greenery Pavilion Western Restaurant, has reached the point where there is no food to match because of the large number of customers. So a plate of royal first cream steak is usually served with half a plate, but there was only one cauliflower, three peas and a tomato that day.
Act III: Stir by hand
The chef who roasts the oven directly grabs the steak on the grill and starts to roast it. Check the steak with your fingers. If it is not cooked, put it down and continue baking. That's not all. After the steak was roasted, the chef pinched it with his fingers again before putting it on the plate.
Act iv: stealing a plate of Chinese food
The steak served to the guests was stolen before it was served. A chef tore off a steak before serving and put it in his mouth to taste it slowly. And a vegetable delivery man, after running for a day, may be thirsty. He took a soup bowl from the shelf and made a spoonful of soup, all by mouth.
Act V: Stealing the beam and replacing the column
The customer returned a pizza with black stains. So, the chef replaced the complaining customer with another baked pizza, and the returned pizza was reprocessed and served to other customers.
In addition, the customer found a wooden clip in the steak and asked for a new one. Originally, the wooden clip for fixing the receipt could only be clipped on the edge of the plate as required, but the chef was too troublesome to throw the receipt and clip directly on the steak, and inadvertently poured the juice on it and served it to the customer.
Act VI: Leftovers continue to be sold.
At the end of work in the evening, a waiter came back to the kitchen with a plate of leftover super naked eyes, took out the side dishes from the plate with his bare hands, put them in a clean plate next to him, carefully checked the remaining steak on the plate with his index finger, and selected a slightly larger cow eaten by the guests and put it on the next plate, then took the recycled plate away.
This super naked-eye steak is taken care of by the chef, plus a fresh steak, then poured with juice and served to other customers. The customer's leftovers are still like this, not to mention no steak. Even if the steak is black, the chefs can pour some sauce and continue to sell it to customers!
make a move
Law enforcement agencies inspect the green pavilion.
Yesterday morning, after the media exposed the "pit guest" incident, the law enforcement officers of Wuhua District of the US Food and Drug Administration inspected the Greenery Pavilion restaurant.
At about 1 1 in the morning, the reporter of Evening News was allowed to enter the kitchen and saw some striking tips: "Pay attention to details, pursue perfection" and "three noes": 1. Do not accept unqualified products; Second, do not produce unqualified products; Third, do not deliver unqualified products. "Moreover, there are detailed regulations on making food, how to deliver food and hygiene. Regrettably, it can be seen from the exposure incident that these regulations have not been fully implemented.
After inspection by law enforcement officers, some items will be sealed and taken away for further investigation.
Green leaf pavilion theory
"We must rectify and be a responsible enterprise"
In the face of media exposure, Mr. Xing, the training manager of Kunming Greenery Restaurant Co., Ltd., watched the video provided by the reporter again and said: "There is indeed a problem in the management of the restaurant. The food delivery staff and chefs have seriously violated the employee operation manual and obviously violated the company regulations. Not only internal criticism, but also punishment according to the company's employee manual. " At the same time, he said, "I apologize to my customers, and I will definitely rectify and be a conscientious enterprise." Ms. Qiu, the personnel manager, said: "We must implement the rectification measures and welcome customer supervision."
The owner of Changsha franchisee in Greenery Pavilion said that the brand was damaged.
Huang Zhile, vice president of brand department of Greenery Restaurant Company, told Netease Finance today that the company is currently learning about the escape of Changsha Greenery Pavilion boss, but these are all franchisees of Greenery Pavilion, and the initial fee only accounts for a small part of the company's income. I believe that the substantial impact on the company is limited, but it may lead to damage to the company's brand.
"Our relationship with Changsha Greenery Pavilion has always been very good, and they have always paid the joining fee on time, so we feel very suddenly about this matter. We will know the situation for the first time and make a statement in official website." Huang Zhile said.
According to local media reports, eight Greenery Pavilion stores in Changsha have all closed down, and Lu Mansion, which belongs to the same catering company as Greenery Pavilion, is also a mess. A few days ago, the company's bosses Lu and Lu Zhutian suddenly ran away, and then various creditors came to collect debts. The news that "Lu owes 300 million yuan to go abroad" began to spread wildly among employees.
According to the relevant person in charge of the local labor inspection brigade, these restaurants have been shut down, the relevant property has been protected, and the employees who have been owed wages have also been registered. The labor arbitration department will complete the arbitration within 15 days. If the boss Lu can't be found by then, the property of the restaurant will be auctioned by the court, giving priority to paying employees' wages.
However, for creditors who have lent money before, they may face a situation where there is no way to collect debts. It is understood that Lu borrowed tens of millions of money from friends through private financing, and the most friend lent her 1 1 ten thousand. In addition, I borrowed a large sum of money from the bank.
The closure of the Greenery Pavilion in Changsha reflects the difficulties faced by some high-end catering enterprises. It is reported that in Wuhan, Chengdu and other places, the wind of closing high-end restaurants has begun to appear.
Figures from the National Bureau of Statistics show that in the first two months of 20 13, the national consumption growth rate suddenly slowed down. From the consumption pattern, the growth rate of catering revenue in June 5438+0-February was only 8.4%, and the catering revenue of enterprises above designated size was127.8 billion yuan, down 3.3% year-on-year.
Chen Xinnian, an expert from the Economic Research Institute of the National Development and Reform Commission, pointed out that group consumption is actually public consumption, and enterprises above designated size can be understood as high-end restaurants. The growth rate, especially the negative growth of high-end catering consumption, shows that eating and drinking public funds has affected the overall consumption.
According to a sample survey, the turnover of high-end catering enterprises in Beijing, Shanghai and Ningbo decreased by about 35%, 20% and 30% respectively.