1. First enter the 4399 game page, click the Contact Customer Service button at the bottom right of the game interface to enter the Contact Customer Service interface.

2. Next, click on the first method on the left to contact QQ, and on the right click on online contact.

3. Finally, you will enter the QQ chat dialog box. At this time, tell the customer service about your problem and ask for a refund, and the customer will patiently solve it for us.