If the use of vivo cell phone, refers to the inability to download software can be investigated in the following areas:

1, first check the current connection to the network, whether the network speed is good, it is recommended to replace the network to try;

2, may be the current time period of the server anomaly, it is recommended to change the time period to try;

3, go to the Settings - Applications and permissions - Application Management - App Store - permissions, open storage permissions and then re-download;

4, go to Settings - System Management - Multi-User App Store - Permissions, open the storage permissions and then re-download;

4, go to Settings - System Management - Multi-User, to confirm whether there is a multi-user mode set up, cancel the multi-user settings or uninstall the app in another user mode, switch to the main user to download; equipped with Origin OS and above system models support multi-user, you can enter the settings - System Management - About Phone, check the system version.

5. Back up your data, go to Settings - Apps & Permissions/More Settings - App Management - App Store/Game Center - Storage - Clear Cached Data;

6. If you need to install system apps, OriginOS 3 models can go to Settings - Apps & Permissions - System Uninstallable Apps to retrieve them;

Other models can go to Settings - Apps & Permissions/More Settings - Apps Management - ":" in the upper right corner or More - Built-in Apps Management - find the corresponding apps, click to install;

7. Delete the software download record and then download it again;

8. Please check whether there is enough storage space, and we recommend using iManager to clean up storage space in time and uninstall apps. Please use iManager to clean up the storage space in time and uninstall the infrequently used software to keep enough space.

If there are more questions or other circumstances can not download the software, you can enter the Vivo official website / Vivo Mall APP - My - online customer service or Vivo official website web version - slide down to the bottom - online customer service - enter the artificial customer service to enter the consultation to understand.