It is easy to return. As long as it does not affect the secondary sales, it now supports 7 days of no-reason returns. If you do not allow returns, you can complain to the platform. However, some underwear or special items will be marked as non-returnable when they are sold. So be careful.
Seven-day no-reason return refers to the return of goods without reason within 7 days from the date of arrival. On March 15, 2014, the new Consumer Rights Protection Law was officially implemented. Except for special products, online shopping products must be returned within 7 days after arrival. Return within 7 days without any reason. Goods returned by consumers should be in good condition. Operators shall return the price of goods paid by consumers within seven days from the date of receipt of returned goods. The freight for returning the goods shall be borne by the consumer. If the operator and the consumer agree otherwise, the agreement shall prevail.
Taking Taobao as an example, the return method: click My Orders, select the order that needs to be returned, click to apply for a return refund, click on the courier to pick up the goods, and choose to fill in the return logistics order number after the goods are sent. , click Submit after filling in, and the refund will be successful after the merchant processes it.