Customers should complain and report to the food hygiene supervision department, or call 123 15 to report their rights protection.
Once such catering enterprises that seriously violate the Food Safety Law are verified, they will be punished by suspending business for rectification and revoking business licenses and permits. If the circumstances are serious, even those responsible will face the possibility of being investigated for criminal responsibility.
I also watched the video and related articles released by this customer, and the client also released pictures and videos of eating foreign objects. Foreign bodies and chicken legs are clearly marked in the video. Obviously, this foreign body was doped in the cooking process, which also shows that the producer is irresponsible when making food, and has not effectively cleaned and removed impurities from food raw materials.
The responsible person, first of all, is the chef who makes food and the person in charge of the kitchen. In addition, the store manager and the legal representative of the enterprise are responsible for the supervision and personnel management of the food they sell and operate. This is an undeniable fact. After this incident, they not only failed to reflect and strengthen the management of the kitchen, but also perfunctory to customers, without any sense of responsibility of big companies.
From another point of view, this incident is not the customer's business alone, but the oversight of local health supervision departments, food hygiene supervision departments, food and drug administration and other functional departments. Is the regular health supervision and inspection done correctly? If this happens, should the above-mentioned functional departments go to the stores and affiliated enterprises to check? In addition, as far as this incident is concerned, the evidence is conclusive and the facts are clear. What is the Food and Drug Administration waiting for? It's time to have a look.
If something goes wrong, we have to wait for consumers to beg their parents everywhere, and even have the feeling that we can't cry. If the Food Safety Law is not just a decoration, shouldn't the relevant law enforcement departments take the initiative to investigate and verify and severely punish the enterprises involved?
Regarding this incident, many friends on the Internet are discussing how much the shops involved should compensate customers. In fact, it is necessary to lose money, but everyone ignores a very important issue, that is, to investigate the illegal acts of the enterprises involved, and to investigate the illegal acts of the enterprises involved. First of all, the first few articles of the Food Safety Law clearly stipulate that it is the local health department and the food supervision department, that is, the Food and Drug Administration. Basically, it can be clearly defined that the responsibility lies with the Health Bureau and the Food and Drug Administration. Because the catering enterprises involved, health permits are issued by the Health Bureau. If the responsibility is clear, there will be no phenomenon that three monks have no water to eat. There are many departments in charge of one thing, but no one is in charge. Several departments kick the ball. There are many such cases.
Legal knowledge points involved in this incident
I. Food Safety Law
1. Item 6 of Article 34: It is forbidden to produce and operate foods and additives that are spoiled, rancid, moldy, insect-borne, unclean, mixed with foreign substances, adulterated or have abnormal sensory properties. Here we will talk about what is called abnormal sensory traits, that is to say, if you eat chicken legs, you will eat things that are not on the chicken legs. In this case, this is the case.
2. Item 4 of Article 124 of Chapter 9: Those who produce and operate foods and food additives that are spoiled, rancid, moldy, insect-infested, unclean, mixed with foreign substances or adulterated with false or abnormal sensory properties shall be fined from 10,000 to 100,000, and those whose goods value is less than 10,000 shall be fined from 10,000 to 50,000.
Second, how should consumers protect their rights?
preserve physical evidence
In this case, customers can first freeze the food involved in the case in the refrigerator, first take video shots, and then report to the local food and drug administration.
Call 123 15 to report rights protection.
Call 123 15 as soon as possible to report the rights protection and investigate the legal responsibility of the catering enterprises involved.
Bring a lawsuit to the local people's court
Three. Responsibilities of relevant local functional departments
First of all, the evidence is sufficient and the facts are clear. As functional departments, the local US Food and Drug Administration and Health Bureau, as well as the local catering enterprise supervision and management departments, consumer associations and industrial and commercial administrative departments, should collect evidence at the first time, intervene in the investigation, strictly enforce the law, and do not pursue responsibility after major food safety accidents. Is the usual routine health check in place, and is the person in charge responsible for supervision responsible? The first department involved in this incident is health supervision, and the second is Food and Drug Administration. These two departments will do nothing unless they get involved.
It is unreasonable and illegal for customers to eat handwritten paper at McDonald's just to pay for food in 80 yuan. The catering enterprise has seriously violated professional ethics and the relevant provisions of the Food Safety Law. The local health bureau and the Food and Drug Administration should intervene at the first time and severely punish the illegal catering enterprises involved. The strict investigation of this investigation must be severely punished. If there is a food safety problem, it is not enough to rely solely on consumer complaints for help. Relevant law enforcement departments can't stand idly by, and routine health inspection and food sampling supervision can't be done.