Lead: Zhou Simin, a teacher with extraordinary temperament, teaches workplace etiquette courses on the spot! She adopted creative and novel alternative teaching methods, entertaining and entertaining, and she is really the most powerful teacher! Especially the dance "Waltz in the Workplace. The boss is crossed" is really wonderful and great! At the same time, the teacher should use six proverbs for service personnel in the face of complaints from guests:
The first sentence is a word: "yes"!
Two words in the second sentence: "OK"!
Three words in the third sentence: "Let me do it"!
Four words in the fourth sentence: "improve immediately"!
The fifth sentence is five words: "I will pay attention"!
The sixth sentence is six words: "Thank you for your advice"!
These six proverbs are not only very practical and effective, but also easy to remember. It's great!
In the future, when I face criticism from others, I will use this method, and I think I will definitely get unexpected good results. Zhou Simin's service etiquette experience. Dear friends, may we work together, please? Come on! Etiquette-self-cultivation. External embodiment, lubricant of interpersonal communication, business card of corporate image. Generous and decent manners are one of the key factors for enterprises and individuals to succeed.
Manner training: the correct posture of standing, sitting and walking.
How to shake hands and hug.
What are the stresses in taking cars and elevators?
You should pay attention to those etiquette skills when exchanging business cards.
Clothing and grooming etiquette in business occasions.
Flower-sending etiquette.
Service etiquette.
Etiquette of western and Chinese food.
Etiquette for watching the Olympic Games.
Suitable object
Public relations manager, administrative staff, sales staff, service industry practitioners, foreign-related contacts, Olympic staff, etc.
On the afternoon of1February 17, the company organized everyone to watch the etiquette training course of Mr. Zhou Simin, and got the experience of "Service Etiquette in Zhou Simin". Through on-the-spot demonstrations and real-life examples, we have learned a lot about etiquette knowledge such as dress for business occasions, social occasions and leisure occasions. Humor without losing grace, seriousness without lack of elegance made everyone deeply remember what Teacher Zhou said.
Listening to Mr. Zhou's class this time has taught me the following three things:
First, small please, medium please, big please and many please. This simple daily action contains a wealth of knowledge. Through the careful explanation of Teacher Zhou, I know the key and how to do it on different occasions. This is very practical.
Second, wear a suit and tie. This should be something that can't be avoided in business situations. Teacher Zhou's explanation has taught me a lot, made me understand the inadequacies of my previous practices, and enabled me to show a more temperamental image.
The third is to send flowers. Different colors of roses represent different meanings, and different kinds of flowers also have fixed objects. For example, chrysanthemums are sent to the dead, and lilies symbolize holiness, meaning a hundred years of harmony and so on. This knowledge enables me to send flowers to others more appropriately.
In order to improve our normal work and self-quality and self-cultivation, the company organized a lecture on etiquette given by Zhou Simin, which made me feel fashionable, elegant and deeply inspired.
The study of etiquette is a process of cultivating and practicing one's mind, tolerance, spiritual realm and self-control, and it is also a process of becoming mature and steady. Teacher Zhou Simin often said, "Your value of the image is a million dollars". This image not only refers to clothes, but also involves all aspects of words and deeds.
Starting with manners, conversation, image of a successful man, image of a successful woman and etiquette in public places, this paper helps readers learn how to do things gracefully, dress appropriately and live and work more confidently. Whether you want to get what you want in your job search or you want to make achievements in your work, the promotion department organized everyone to watch the etiquette training course of Mr. Zhou Simin. Through on-the-spot demonstrations and real-life examples, we have learned a lot about etiquette knowledge such as dress for business occasions, social occasions and leisure occasions. Humor without losing grace, seriousness without lack of elegance made everyone deeply remember what Teacher Zhou said.
Through learning, I have benefited a lot, learned a lot, and learned a lot that I didn't know before, which reduced my tension and allowed me to face the present situation calmly and gracefully. Treat things in an orderly way, act according to norms, develop good behavior habits, and pay attention to etiquette and details everywhere.
China is a country of etiquette. Since China is carrying out the policy of reform and opening up, it must be in line with the world and synchronized with it ~ ~ You need to know etiquette and know it. Etiquette is respect, and etiquette is the art of communication. As we in the workplace, we can't lack etiquette around us, let alone etiquette. Modern etiquette can be divided into political etiquette, business etiquette, service etiquette, social etiquette and international etiquette. In our daily life, we must pay attention to etiquette whether it is our first communication, because of public transportation or foreign communication. Because this is the time to show one's accomplishment, it is undoubtedly very important.