Xiaomi's customer service interview is relatively strict. The interview process is detailed, including initial test, second interview, comprehensive quality interview and training, and the qualities of the candidates in language expression ability, logical thinking ability, customer service consciousness and team spirit are investigated. During the interview, the recruiter may examine the candidate's ability to deal with problems on the spot and communication skills by simulating customer service scenarios and answering tests.

In addition, Xiaomi also attaches great importance to the cultural quality and values of candidates and will conduct a comprehensive evaluation during the interview.