In my opinion, this thing must not touch porcelain. What is touching porcelain? Touching porcelain is to obtain economic benefits through blackmail without endangering health. But whoever touches porcelain will make fun of his own life. Those who dare to make fun of their lives can make money without touching porcelain. Obviously, this incident is not the so-called touching porcelain, but the quality of the food caught in the sea is indeed problematic.

0 1, eating hot pot, thought it was crispy chicken rolls, but I didn't expect it to be plastic. It happened in Liancheng Plaza store in Haidilao, Jinan. It is said that the consumer ordered a black-bone chicken roll while eating Haidilao. When eating black-bone chicken rolls, consumers eat hard things. At first, he thought it was brittle bones mixed in black-bone chicken rolls. I thought it was the seller's genuine product, and it was really a black-bone chicken roll made by black-bone chicken, so I swallowed it without thinking. But later, when I fiddled with the black-bone chicken roll with chopsticks, I found that it was not what I expected. I just swallowed this thing, probably not crisp, because consumers pulled out long plastic products from black-bone chicken rolls.

Maybe it is a coincidence, maybe it is a fact. According to consumers, stomach cramps, bloody stool and other symptoms appeared that afternoon. Faced with such a situation, consumers came to the hospital urgently. When being treated in the hospital, the doctor told the consumer that the reason for this situation was that he had bleeding symptoms in his intestines, but it was impossible to judge whether the cause was related to diet and needed further diagnosis. Although the cause of bleeding is not clear, it is true to eat hot pot and eat plastic.

02, netizens spit, only focusing on service and not on quality can't be done. For a long time, the service of Haidilao really has nothing to say. The saying that the customer is God has been confirmed here in Haidilao. Every move of the customer, every word and deed of the customer, the waiter of Haidilao can answer and respond to the customer at the first time. Although a good service attitude is fundamental to the survival of Haidilao, it does not mean that with a service attitude, the quality of food can be ignored. Even if the cause of intestinal bleeding of consumers is not because of this black-bone chicken roll, Haidilao can't escape the responsibility of black-bone chicken roll eating plastic.

Faced with this matter, Haidilao's staff also promised consumers that they would pay 500 yuan's hot pot coupons for free, but the promise of the merchants was directly rejected by consumers. Consumers believe that their intestinal bleeding is related to this black-bone chicken roll. So this is definitely not a one-time free ticket and hot pot coupon from 500 yuan.

Faced with such a thing, Haidilao, like other businesses, made a consistent practice, saying that its ingredients came from suppliers and did not know that there was something wrong with the ingredients. If you know that there is something wrong with the ingredients, you will definitely not use them. In order to reduce the impact of the incident, Haidilao expressed its willingness to bear the medical expenses incurred by consumers due to medical accidents.

This incident is not the first time that food quality problems have occurred in Haidilao. I also hope that as a catering industry, we can pay attention to our own video quality while paying attention to service.