The four special services of buffet can be referred to as follows:

1. Neat service means that hotel equipment and facilities must be kept clean regardless of grade, and utensils and appliances should be placed in order; Second, all kinds of products provided should be clean and hygienic, and the instruments should meet the national hygiene standards; Third, it means that the waiters are neatly dressed and hygienic.

2. Brand-new service makes customers always maintain a brand-new feeling, which is an important factor for hotels to attract customers. The daily replacement of room supplies, the renewal of flowers, the freshness of food and raw materials, as well as the interior decoration, furnishings and arrangements for customers' activities should avoid duplication and similarity, and keep customers fresh in the hotel everywhere.

3. Polite service and hospitality will make guests feel at home. Polite service is characterized by friendly smile, sincere welcome, pleasant service, taking the initiative to meet customers' needs without disturbing them, respecting guests everywhere but keeping their privacy. True courtesy service comes from sincerity and initiative. Polite service reflects the cultural quality of hotel staff and the overall level of the hotel.

4. Express service The efficient service of the hotel is praised by all customers. Express service is not only in the registration of customers' accommodation, but also in the daily service work of various departments of the hotel. We should avoid keeping guests waiting in any small matter. Keeping guests waiting is one of the main causes of complaints, which reflects the inefficiency of the hotel.

5. Paying attention to service is often overlooked in hotels, and customers pay special attention to these subtle services. For example, there is an article in the catering database of China Eating Network, which says that when a customer stays in the same hotel the next day or the second time, the service staff can call his name. At this time, he will feel that he is valued and happy. In addition, showing concern for customers' identity health, expressing concern and sympathy for guests' melancholy, expressing appreciation for guests' new hairstyles and new clothes, and congratulating customers on a certain success will all make guests feel that they have been taken seriously.