Summing up is a reflection on what we have experienced, giving formal and reasonable conclusions, which can make us better at summing up and carry forward ourselves, and we should also write a summary seriously. The following is "Personal annual work summary 2121 of Water Supply Company" compiled by me for everyone, for reference only. Welcome to read this article. Personal annual work summary of Water Supply Company 2121 (1)

In 2121, under the correct leadership of the superior competent department and leaders, the company made strategic development.

1. People-oriented, pay close attention to team building

In order to further improve the service level, the company starts with the service standards such as answering the phone and using civilized language, adopts various forms such as self-study, centralized explanation and training on behalf of the meeting, actively organizes employees to seriously study the service standards and assessment standards, and requires all departments to work in strict accordance with the service standards. Using the method of please come in and send out, the safety officer, plumber, project manager and electrician have been given technical training and re-examination training successively. All employees in the window department have passed the knowledge assessment of creating a civilized city organized by the Municipal Water Supply Department. Up to now, xx people have participated in various trainings and assessments, and the qualification rate of training and the rate of holding certificates are xx%.

second, manage and use the new waterworks well, and supply water safely and with high quality

The first phase of the 111,111-ton new waterworks has been successfully completed in xx. In order to ensure that the new waterworks will be put into operation as planned before the peak water supply in xx, the company has carefully arranged the handover operation of the new and old waterworks, trained the operators in the early stage and carefully debugged the water purification facilities. The factory water of the new water plant was allowed to enter the network after passing the inspection by the health department, and was officially supplied to the outside world on xx.

after the new water plant was put into operation, the company attached great importance to the safety and supply of the new water plant. According to the requirements put forward by the company, the water purification plant paid close attention to internal management, made frequent inspections, strictly followed the operating procedures and strictly controlled the water quality. In addition, the company also invested xx million yuan to carry out real-time automatic monitoring of the water purification plant, water intake pump house and X pressure measuring points in the urban area, realizing video management, finding and eliminating unsafe hidden dangers in time, and ensuring safety and supply without accidents. At present, the new waterworks is operating normally, maximum service coefficient has exceeded 31,111 tons, and the urban area has achieved constant pressure water supply. The turbidity of the factory water has always remained at around 3, and all indicators are better than the national drinking water hygiene standards. The comprehensive qualified rate of water quality in the whole year is 99.4%. The timely commissioning of the new water plant has made due contributions to the leap-forward development of our county, and the clean and hygienic garden-style factory has been well received by the NPC and CPPCC members who came to inspect it.

Third, focus on the key points, strive for a breakthrough, and establish a new image of serving the people

Due to the change of housing property rights, the difficulty in meter reading between neighbors and the lack of management of water supply facilities in the general meter by the housing property rights department, residents and users are dissatisfied with the historical copying method, which is a major reason for the contradiction of water supply services. Faced with this historical problem, the company has seen the direction of improving service methods.

in order to truly relieve people's worries and do practical things for the people, the company has stepped up the work of meter reading to households from xx, and vigorously promoted the transformation of meter reading to households by issuing social service cards and questionnaires on household meter transformation. Due to the cost of renovation, users' enthusiasm for the renovation of household meters is not high. The company once submitted a proposal to the relevant leaders of the county with the Housing Reform Office * * *, but this proposal failed to be implemented due to financial problems.

iv. actively carry out the creation activities to promote the construction of spiritual civilization and work style

2121 is the year to create a civilized industry of water system and a civilized city of xx. The company earnestly implements the spirit of relevant documents from higher authorities, incorporates the creation activities into its daily business work, arranges them together with business work, and assesses them together. Organize relevant personnel to take to the streets to carry out service consultation, winter water knowledge publicity and other activities to facilitate the people, and put the user's concern about the renovation of household tables, water prices and other documents, policies and regulations on the government website for users to query and supervise.

in order to further improve the service level, the company has formulated the window service management system, unified the work clothes, and distributed yellow hats with the logo of "xx Company" to the pipelines. Invested more than X million yuan, upgraded the computer in the business window, standardized the publicity content, and openly recruited X window service personnel to the society. Re-printed the "three-come" service information sheet, and strictly implemented the user signing system; Standardize the complaint handling mechanism, so that complaints can be handled with records, investigations, treatments and return visits, forming a closed-loop operation. In order to further improve the service quality, the team members of the company, together with relevant departments, conducted a three-day surprise spot check on the accuracy of meter reading, water meter environment and service quality of window service personnel.

through the implementation of various systems, employees' service attitude and work quality have been fundamentally changed. The window departments provide services in strict accordance with their commitments. They are anxious for users' needs and do special things to solve some historical problems and emergencies for users, which have been affirmed by users. This year, * * * received X banners and letters of commendation from users.

in order to listen carefully to the suggestions and opinions from all walks of life on water supply service and further improve the service quality, the company invited CPPCC members and some users' representatives to hold a symposium on household surface renovation and water supply service on X and X. At the meeting, CPPCC members and some users' representatives put forward many constructive opinions on the renovation of household tables, and praised the company's service quality and efficiency.

V. Problems

Although we have made some achievements this year, at the same time, we should clearly see the shortcomings, and the ideological and political quality and professional quality of cadres and workers need to be further improved; There is still a certain gap in the quality of service from the requirements of the construction of professional ethics, and the work of creating a well-known service brand that is "loud, standing and spreading" needs to be further improved, and the work of changing tables to households still needs to be strengthened. Personal annual work summary of Water Supply Company 2121 (II)

Since 2121, under the correct leadership of the county party committee and the county government, with the strong support and active cooperation from all walks of life, xx Company has been taking the continuous "creating double excellence" activity as the driving force, taking the water supply of county towns and industrial clusters as the foundation, taking development as the main line and service as the leading factor, and vigorously promoting all work. All the annual goals and tasks have been successfully completed. The relevant information is now reported as follows:

1. Main work and measures in 2121

(1) Completion of main economic indicators and objectives and tasks. In 2121, the accumulated water supply will be X million tons, the recovered water will be X million tons, and the total water fee income will be X million yuan, an increase of 1.8 percentage points over last year, and the water fee income will be X million yuan. The water supply pipe network was laid for x kilometers, and all water supply facilities and equipment were running well.

(2) pay close attention to infrastructure construction and improve the water supply guarantee capacity. Ensuring urban water supply is the first priority of tap water work, and strengthening the construction of water supply infrastructure is the fundamental premise to enhance the water supply guarantee capacity.

First, speed up the upgrading of urban pipe network. In X years, we took strengthening the construction of pipe network as an important starting point to improve people's livelihood, and successively completed the construction of water supply trunk pipe network in Renhe Avenue (X Road-X Road), the western section of X Road and Xingfu Road. The transformation completed the construction task of water supply pipe network in experimental middle school; Completed the task of water supply for the business premises of the Justice Bureau.

the second is to actively implement water supply projects in new urban areas and industrial clusters. According to the overall planning of new urban areas and industrial clusters, it is our duty to support development and ensure water supply, so as to ensure the simultaneous planning and construction of water supply pipe network and road construction. Actively planning and taking the initiative, we took the lead in declaring the water supply pipe network projects in new urban areas and industrial clusters in the province's tap water system. The total investment of this project is RMB 11,111, the water supply pipe network is X kilometers, and the water supply scale is X 11,111 m3/d. In 2121, water supply pipe networks such as Road X, South Side of xx (Jianshe Road-Luojia) and Road X were laid successively, and the pipe network installation and water supply tasks of quanu, Public Security Bureau, Tobacco Bureau, Fourth Experimental Primary School and xx were completed, which effectively guaranteed the production and domestic water supply of enterprises in new urban areas and industrial clusters.

(3) innovative management, improve the level of water supply services. Innovation is the source of power and the road to leap. The company regards innovation as the driving force for the development of water supply, pays attention to equipment innovation and service innovation, and constantly improves the service level of water supply.

First, actively explore new water metering modes and popularize the use of intelligent water meters. Intelligent water meter is the development trend of modern water supply. The water meter adopts reflective photoelectric sensing technology, which directly reads the window value, making data acquisition foolproof and measuring more accurate. On the basis of successfully promoting the use of intelligent water meters in the community, in 2121, the installation of intelligent water meters in Shengshi Jiayuan, Xuefu Avenue, Huachuang Capital and other communities was completed, and more than X households were promoted to use intelligent water meters.

the second is to strengthen the management of secondary water supply and establish a management platform for secondary water supply. With the vigorous implementation of the comprehensive urban upgrading project in our county, the transformation of the old city and the development of the new district have been intensified, and various commercial and residential quarters have been developed and constructed one after another. In order to ensure the normal water use of high-rise buildings and strengthen the management of secondary water supply, in May this year, a seminar on secondary water supply management of urban high-rise buildings was held in coordination with commercial and residential quarters in the county and Shanghai Panda Machinery (Group), attended by commercial and residential quarters, secondary water supply equipment manufacturers and heads of water supply companies in surrounding cities and counties, which made a beneficial exploration on secondary water supply of urban high-rise buildings. At the same time, according to the needs of the development and construction of the county commercial and residential quarters, we hired a professional technical company to compile and design the management system of the secondary water supply operation platform in X county, and remotely control and manage the secondary water supply equipment.

at present, we have successfully carried out wireless remote video monitoring and management of secondary water supply for high-rise buildings in X and X communities, and purchased special generators for secondary water supply equipment, ensuring 24-hour uninterrupted water supply for commercial and residential communities.

(4) break the service boundary and solve the problem of rural water use. Break the boundary that urban tap water only serves the city, focus on high-quality service, build a brand based on characteristics, and focus on solving the problem of rural residents' water use.

one is to solve the problem of water use in county towns and surrounding rural areas. In view of the long-term drinking of untreated shallow well water by rural residents in urban villages and surrounding areas, the water quality can not be guaranteed. In 21xx years, the water supply task of more than xx rural residents around Kenglijia, Houyao and Wuyanjing counties has been completed successively.

second, with the goal of promoting the integration of urban and rural water supply, continuously increase water supply to surrounding towns and villages. In 21xx, through communication and coordination with the water conservancy department, scientific operation and positive actions, it took over the tap water supply work in Chengguan Town and X Town in an all-round way, and realized the effective radiation of urban water supply to surrounding rural areas. Up to now, more than 6 households in Bazhai, Gaozhuang and other villages in Chengguan Town, and more than 21 households in 11 villages such as X Town have completed the installation of tap water and water supply; Laying the main water supply pipelines of Shunhe Road and New North Ring Road in X Town; Completed the pipeline installation and water supply tasks of Shenxin Taifu and other enterprises in X Town; Completed the commissioning and trial operation of X Town Water Plant.

(5) Continue to carry out the activity of "creating double excellence" and further optimize the water supply service. Water supply companies serve thousands of households. As a "window" industry that reflects the image of the government, we always regard strengthening the construction of work style as the first priority to improve the service level of water supply. Over the past year, through the in-depth activities of "creating double excellence" and "democratic appraisal", the service level of the cadres and workers of the company has been further improved, and the image of water supply service has been significantly improved. First, the team members' awareness of diligence and clean government has been further strengthened. Over the past year, the team members of the company have earnestly fulfilled their service commitments, and often go deep into users and construction sites to pay a return visit and investigate. Second, the team building is solid and effective. While organizing the majority of water supply cadres and workers to learn the Water Law, Water Supply Regulations and other relevant laws and regulations, we also trained daily polite expressions and formulated the Professional Ethics Code for Water Supply Workers. Third, the service system has been further improved. Publicly promised to the public five aspects, such as user reception, survey and design, installation and construction, meter reading and charging, and pipe network maintenance, and set up complaint telephones and report boxes.

(6) focusing on stability and harmony, we put forward the annual work policy of "being pragmatic, innovative and progressive" and strive to build a contingent of cadres in party member who are pragmatic, united and dedicated to the people. Ideologically, we advocate the core values of "good faith and quality service, strict and meticulous management, learning, thinking and innovation, striving for self-improvement"; In business management, we insist on continuous improvement, pay attention to details, and gradually implement the business policy of "lowest cost, efficiency, benefit and performance"; In terms of external services, we emphasize timeliness and strive to establish a good corporate image of "moistening thousands of households and melting thousands of households". Through the concerted efforts of the vast number of water supply cadres and workers, the company's operating environment is further harmonious and stable.

(7) strengthen the construction of the party style and political style and the construction of the team itself. In the year of 21xx, we strictly implemented the responsibility system for building a clean and honest government, formed a working mechanism in which the "top leader" took overall responsibility and the team members were responsible for the division of labor, combined standardizing the operation of power and strengthening supervision and punishment, and conscientiously implemented the eight central regulations in accordance with the Code of Integrity, further improving the system of punishing and preventing corruption. Always take improving the leadership level and ruling ability as the core work, adhere to the principle of democratic centralism, combine individual division of responsibilities with collective leadership, improve the rules of procedure and decision-making procedures, and make decision-making scientific and democratic. We have further strengthened the awareness of "one post and two responsibilities", consciously combined business work with the construction of a clean and honest party style, and at the same time evaluated and assessed, and achieved good results.

over the past year, through the concerted efforts of the broad masses of water supply cadres and workers, we have also made good achievements in organ and team building, comprehensive management of social security, and safe production. Our company's advanced experience and practices have also been recognized and praised by superior leaders, departments, brother water companies and all walks of life. In 21xx, more than a dozen units such as xx Province and the Water Department came to our company for study and exchange. Our company sent technicians to xx for technical guidance and exchange, and assisted in the work. Before coming to Taiwan, the Water Department studied and guided the construction of waterworks, and the X water supply service system was further improved, and the service brand was more beautiful.

second, the existing problems

while affirming the achievements, we are also soberly aware that the development of water supply is still facing certain difficulties and problems, the brand image of water supply service is not bright enough, and individual comrades are not strong enough to catch up with the development needs of our county, and the work standards and service quality need to be further improved. It is embodied in the following aspects:

(1) The water supply pipe network construction and road construction lack unified coordination, which leads to repeated coordination.

(2) As a long-term infrastructure, the water supply network has a large one-time investment, and it is difficult to raise funds, and there is a funding gap.

III. Work plan for next year

First, adhere to scientific and technological innovation and popularize the use of intelligent water meters xx.

the second is to complete the pipe network construction and water supply tasks in commercial and residential areas such as xx Garden (West District) and xx Central Park (Phase I).

The third is to solve the problem of water use in villages in the city and complete the project of more than 4 households in X village.