Current location - Recipe Complete Network - Catering franchise - How to hold the morning meeting of the head waiter of the hotel catering department?
How to hold the morning meeting of the head waiter of the hotel catering department?

1. Tidy up gfd: Tidy up gfd and tools (pens, lighters, open bottles) needed for work five minutes before the regular meeting.

2. The starting point of the queue: according to the principle of women before men, short before men and high after women, the front, back, left and right should be aligned with each other to keep the queue in harmony.

3. Bow and say hello to each other: First, the leader presiding over the regular meeting bows to the employees and says "Good morning/good afternoon, colleagues", and then all employees bow and answer "Good", "Very Good" and "Very Good" at the same time.

4. Check gfd: The department foreman will check the employee's gfd by overall visual inspection and one-by-one inspection, and record the unqualified ones for the record, and punish them afterwards.

5. Work summary arrangement: evaluate the problems in the last meal and inform all employees of the solutions to avoid the recurrence of similar problems; Deployment and arrangement of meal service.

6. Daily business training: insist on providing targeted service business training for grass-roots employees every day. This training is short and the time is controlled within 5-11 minutes. At the same time, conduct spot checks and comments on the contents of the last regular meeting.

7. Inform about the ordering situation: Welcome guests should make a registration of the ordering work before the regular meeting, and read out the specific ordering situation at the regular meeting. When reading out to someone's room or countertop area, the desk attendant should loudly answer "Received" (when the desk attendant is resting or absent, the foreman on duty or the desk attendant will be responsible for answering).

8. Inform the staff of the food delivery department about the food clearing and urgent pushing before the regular meeting, and inform all employees at the regular meeting.

9. Ideological education of employees: give verbal praise to those who have performed well in their work at regular meetings; Give verbal criticism to people who make mistakes or have negative thoughts in their work. Guide grassroots employees to develop in the direction of positive efforts.

11. Department work coordination: the heads and foremen of all departments give warnings about the problems in the whole work link, and report the solutions.

11. Courtesy and courtesy training: The supervisor or foreman will lead the team to practice etiquette and courtesy. Courtesy and courtesy terms are: "Hello, Good Morning, Good Noon, Good Evening, Welcome, Sorry to disturb you, thank you, take care, welcome to visit next time"

12. All the people shouted slogans: The slogan is also the business purpose of our store, and it was led by the host of the regular meeting. The specific content is "guests first, service first, unity and cooperation * * * create brilliance".

13. Clap your hands and go to work after the meeting: when the host of the regular meeting announces the meeting, all the staff clap their hands loudly, with a clap rhythm of, and go to work after the filming.

a [regular meeting] refers to a meeting held at regular intervals according to the agreed convention, most commonly an office meeting. Usually, the regular meeting needs the standardization of the system-also known as the regular meeting system.