Haidilao can be said to be the most successful hotpot industry. However, recent health problems in Haidilao have appeared frequently, so will it regain everyone's trust? This problem has caused discussion among netizens, but in my opinion, he will regain everyone's trust.
First of all, the most important reason is that he dares to take responsibility. Facing the health problem, he did not choose to escape, but faced the problem squarely, came up with a solution, and publicly apologized on the Internet to compensate the victims. Moreover, he also learned a lesson from the hygiene problem, and further disinfected the dishes and chopsticks. His solution is correct, which is also a reason for people to forgive and regain their trust. If he chooses to escape and keep silent, then this matter will continue to ferment and finally reach an unmanageable level.
In people's minds, Haidilao is the first in the hot pot industry, and with its excellent service, it occupies an irreplaceable position in people's minds. Therefore, although a small health problem has occurred, the relevant departments have solved it, and he is also very good in people's cognition, so his stain will soon be replaced by his advantages, and people will still regain their trust in him after making rectification.
In fact, in every restaurant, there will be health problems of different sizes. Some problems are unforgivable, and some problems can indeed be forgiven. Haidilao was very rational when dealing with this matter, and made corresponding responses from the consumer's point of view, which won the forgiveness of consumers. However, the recent frequent problems in Haidilao should really attract the attention of the safety and health departments and thoroughly investigate the Haidilao environment. Don't do whatever you want just because you are the boss of your own industry.
So on the whole, Haidilao can still regain his trust, because he has a valued customer group, as well as multi-media publicity, timely rectification, and face up to the problem, then people can still forgive him. To err is human. After sea fishing, we should strictly control the quality and regain people's trust in sea fishing.