if you want to return goods online, you must first enter the online shopping platform, then click on your personal page and click to receive goods.

then select the order to be returned from the received order, and click in.

on the order details page, click refund.

then fill in the reasons for your refund. Click I want a refund. I don't want you to choose the reason for returning the goods according to the actual situation. Then choose a good courier company and click OK.