The circular pointed out that all financial institutions should disinfect their business premises, cash, self-service equipment, ATMs, vehicles, etc. quickly in accordance with the requirement that "all businesses must be disinfected, and they are not allowed to start business until the prevention and control measures are put in place". Financial institutions should fully meet the current financial needs of epidemic prevention and control, economic and social development and people's production and life. In view of the more urgent financial needs of enterprises, such as returning to work and preparing for ploughing in the spring, we will do special things and urgent things, open up green channels, simplify the examination and approval process, increase support, help enterprises tide over the difficulties, increase the publicity and promotion of online services, and actively guide enterprises and residents to handle financial business through online means such as the Internet and mobile APP, effectively preventing customers from failing to do business.
At present, some outlets of China Bank, Industrial and Commercial Bank of China, China Construction Bank, Bank of Communications, China CITIC Bank, Hubei Bank, Wuhan Rural Commercial Bank, Postal Savings Bank, Yidu Rural Commercial Bank, Yuan 'an Rural Commercial Bank, Xingshan Rural Commercial Bank and Zigui Rural Commercial Bank have passed the examination and approval, and will start normal business tomorrow with different business hours. The online channels and self-service banking machines and equipment of all banks have been operating normally.
When going to various bank outlets to handle business, citizens need to wear masks, consciously scan the "healthy green code", measure their body temperature, and keep a distance of more than 1 meter from the person in front. It is recommended that citizens give priority to online banking and other electronic channels for business. If they need to go to a business outlet, they can make an appointment with the bank in advance to reduce the waiting time in line.
Banking financial institutions will open their overseas business outlets on March 16.
Technical guide for epidemic prevention and control in business outlets of banks, insurance and securities institutions in Yichang City
In order to effectively prevent the occurrence and spread of the epidemic, standardize the emergency response to the epidemic, effectively guide the business outlets of banks, insurance, securities and other financial institutions to do a good job in epidemic prevention and control, ensure the health and safety of financial consumers and frontline employees, and ensure the orderly opening and smooth operation of business outlets, this technical guideline is formulated.
First, the preparatory work before the resumption of business
Implement the main responsibility. The main person in charge of municipal financial institutions and the person in charge of business outlets are the first responsible persons for epidemic prevention and control. They should set up an epidemic prevention and control organization, establish an internal epidemic prevention and control system, formulate an emergency plan for epidemic prevention and control, and clarify the leadership system, division of responsibilities, investigation system, daily control, logistics support, information reporting, and emergency response. Arrange special personnel to carry out training on disinfection operation procedures and epidemic prevention and control measures to improve the ability of epidemic prevention and control and emergency response.
Reasonably arrange the operation of business outlets. According to the needs of epidemic prevention and control, meet the requirements of regulatory authorities, ensure the stable operation of basic financial services and key infrastructure, scientifically and orderly arrange business outlets and opening hours, and make timely announcements.
Ensure that protective materials are provided. Business outlets purchase and store masks, disposable gloves, 84 disinfectant, 75% ethanol disinfectant, hand sanitizer, infrared thermometer, disinfection tools and other materials at least once a week. Conditional can be equipped with ultra-low capacity sprayer, fast infrared thermal imaging temperature measurement equipment.
Keep the environment clean and do preventive disinfection. Open the pipeline door before business to strengthen ventilation. Clean up the sundries and garbage accumulated in the place, make it hygienic and have no dead ends, and carry out preventive cleaning and disinfection of public goods and parts that are in contact with more and the central air conditioning system. Add a special trash can for discarded masks to put used masks, and pay attention to cleaning them in time. The office space and dormitory should be clean and tidy, and the environment should be cleaned at least once a week to eliminate the breeding grounds of mosquitoes and flies, and keep the sewer passage unobstructed and free from pollution. The office and dormitory should be ventilated at least three times a day for 20 ~ 30 minutes each time.
Personnel return to work and receive training. All business outlets strictly implement the standards of "green code line, yellow code tube and red code ban", and staff with green code and body temperature below 37.3℃ can return to their posts for service. Staff who have received red team and yellow code and have a body temperature over 37.3℃ shall be isolated according to regulations. Health education and epidemic prevention and control knowledge training must be strictly implemented as the first lesson of returning to work and production, and only after passing the training can they take up their posts. At the same time, the personnel responsible for body temperature monitoring, disinfectant preparation, prevention and control knowledge education, and emergency isolation area management will be trained in professional knowledge.
Meeting arrangement. Reduce the frequency and duration of meetings, and open windows or doors when the temperature is suitable during the meeting. Online video conferencing is recommended.
Set up prevention and control areas. Clearly mark key areas such as temperature detection area, emergency isolation area, prevention and control material storage area and garbage disposal area in the business premises.
Master emergency measures. Know the designated hospitals in the territory in advance to ensure that employees and customers can be sent to the hospital for treatment in time when they have suspected symptoms.
Second, enterprise epidemic prevention management
Strengthen indoor ventilation. To strengthen indoor air circulation, self-heating ventilation is preferred. Open doors and windows for ventilation as much as possible. The air conditioning and ventilation system in operation should clean, disinfect or replace the open cooling tower, filter screen, filter, purifier, fresh air outlet, air handling unit, surface cooler, heater, condensing plate and other equipment parts every week. When using central air conditioning, the return air should be turned off, and fresh air should be used to keep the air inlet clean and the air outlet unobstructed. Central air conditioning without fresh air function shall not be turned on. Strengthen the inspection of ventilation equipment and facilities in places to ensure the normal operation of all kinds of ventilation equipment.
Carry out personnel temperature test. In addition to the necessary fire exits, all business outlets also have personnel entry and exit passages for temperature detection and information registration of all personnel entering and leaving. All personnel must wear masks when entering or leaving, and take the initiative to take the temperature test. Only when the temperature is lower than 37.3℃ can they enter or leave. Persons with fever, vomiting, fatigue, dry cough, chest tightness and other suspected symptoms, or whose body temperature exceeds 37.3℃, should be immediately transferred to a temporary isolation point and immediately reported to the designated medical institution for treatment.
Carry out customer health education. Set up a signboard at the entrance of the entrance and exit passage to remind people to wear masks, and arrange special personnel to dissuade those who do not wear masks and publicize the knowledge of prevention and treatment of infectious diseases such as new coronary pneumonia. Publicity of protection knowledge through prevention and control knowledge 100 questions, WeChat and other forms. Designate a person to be responsible for the health protection and knowledge promotion of the elderly and other people in need.
Take customer diversion measures. Control the number of people entering the lobby to handle business, arrange special personnel to divert customers and avoid crowd gathering. If you need to communicate with customers for a long time, you should guide them to a relatively isolated area to avoid cross-infection caused by crowd gathering. For customers who have no actual business needs and have a long stay, they should be prompted and diverted as soon as possible. Carry out customer maintenance work in an orderly manner, and understand the business needs of customers through telephone calls, text messages, etc. , actively predict the customer's follow-up business situation, recommend customers to take an appointment service, and minimize the queuing time. For customers who can conduct online banking, mobile banking and other online operations, but the customers have not opened them in time, they can make small cards of various operation processes for customers' reference in advance to avoid close contact and ensure customers to handle business safely and efficiently.
Keep the business outlets clean. Business outlets should carry out "no dead angle" sanitation and disinfection three times a day, especially for places and articles that customers can reach, such as door handles, door curtains, self-service equipment, counters, seats, evaluators and free direct dial telephones. Keep the air fresh, and publicize epidemic prevention measures in outlets, business waiting areas and other areas.
Cash counting and disinfection. Check the cash returned from cash unloading at counters and self-service machines, disinfect it in strict accordance with the requirements of the People's Bank of China, and distribute it to the outside world after seven days. As far as possible, the cash paid to the outside world should be mainly new banknotes or returned banknotes before the outbreak. The implementation of two lines of cash revenue and expenditure, cash income may not be paid directly to the outside world, and it needs to be uniformly disinfected before it can be deposited.
Toilet cleaning When using the toilet, the exhaust fan should be turned on, and after use, the toilet cover should be covered before flushing. The trap of toilet sewer pipe should maintain a certain water seal height.
Third, cleaning and disinfection.
Clean and disinfect the surface of the object. The environment should be kept clean and tidy, disinfected regularly every day, and records of cleaning and disinfection should be kept. Fingerprint punching machine, etc. Should be stopped. The surface of high-frequency contact objects can be wiped with chlorine-containing disinfectant containing 500mg/L available chlorine or 75% ethanol disinfectant, and disinfected at least three times a day. Self-service facilities, signature pens, reading glasses and password keyboards that customers need to contact should be disinfected by one person. When there are many customers, increase the number of disinfection during peak hours. It is suggested that local disinfection and comprehensive disinfection should be carried out alternately to improve the disinfection frequency.
Garbage cleaning and disposal. The garbage generated every day should be classified and managed, and temporarily placed in a special garbage disposal area for cleaning. The area around the temporary garbage storage site should be kept clean and disinfected at least once a day with 500mg/L chlorine-containing disinfectant. Set up a special recycling box for masks in the business premises, and regularly clean and spray disinfectant. During epidemic prevention, hand hygiene should be done before and after taking off masks, and discarded masks should be put into garbage bins, which should be disinfected twice a day with 75% alcohol or chlorine-containing disinfectant.
Sanitary ware disinfection. Sanitary ware can be wiped and disinfected with chlorine-containing disinfectant containing 500mg/L effective chlorine, and rinsed with clean water after 30 minutes.
Convenient for customers to wash their hands. Ensure the normal operation of hand washing facilities in the business premises, and equip the information desk and counter with quick-drying hand sanitizer. Conditional can be equipped with inductive hand disinfection facilities.
Fourth, personal protection.
Wear a mask. Employees should wear masks correctly when going to and from work, and keep the distance above 1 m when talking. Keep good hygiene habits of washing hands frequently and drinking plenty of water. Strengthen the health examination of employees, and those who have suspected symptoms such as fever, vomiting, fatigue, dry cough and chest tightness, or whose body temperature exceeds 37.3℃, should be immediately transferred to temporary isolation points, and immediately reported to designated medical institutions for treatment.
Pay attention to hand hygiene. Staff should always wash their hands at their posts, and can use effective chlorine quick-drying hand disinfectant. Under special circumstances, hand disinfectants containing chlorine or hydrogen peroxide can also be used. When there are pollutants visible to the naked eye, wash your hands under running water with hand sanitizer. Employees at business counters with cash, receipts, boycotts, pawns, etc. Disposable gloves should be worn with customers and appropriate protective glasses can be added according to the epidemic situation.
Strengthen catering management. Catering places, canteens, tea rooms, etc. should take effective diversion measures. Encourage packaging and take-away, and avoid crowded people and dinner activities. The canteen should be equipped with hand washing facilities and disinfection supplies for the dining staff to wash their hands and disinfect. Do a good job in disinfection of cookware and tableware, and use disposable tableware without disinfection conditions. Measures should be taken to eat in different periods, regions and batches to reduce crowd gathering. When queuing, the distance should be greater than 1 m. When eating, avoid sitting face to face and don't talk to others. Other public places should also take corresponding measures to control the flow of people and reduce crowd gathering. Self-service shopping and self-service settlement should be provided to minimize queuing time.
Strengthen dormitory management. The staff dormitory should be clean and tidy, and the environment should be cleaned at least once a week to eliminate the breeding grounds of mosquitoes and flies, and keep the sewer passage unobstructed and free from pollution. At the same time, strictly control the number of people staying, set up openable windows and ventilate regularly, and install mechanical ventilation equipment such as exhaust fans in poorly ventilated dormitories. The bathroom is equipped with a sink and disinfection supplies, which are cleaned regularly.
Civilized travel by means of transportation. Wear a mask all the time, keep quiet and reduce communication. Wash your hands in time or disinfect with quick-drying hand disinfectant after touching handrails and door handles.
Verb (abbreviation for verb) to deal with epidemic situation
Establish an emergency area. Set up a relatively independent and well-ventilated separate room as a temporary isolation point in the business place, and equip it with masks, disinfectant and disinfection tools. When people with suspected symptoms appear, they will go to the area for temporary isolation in time and then deal with them according to relevant regulations.
Strengthen health monitoring. Employees should pay attention to monitoring their own health status during their employment, and do a good job of self-management according to the principle of "early detection, early reporting, early isolation and early treatment". Business outlets shall reasonably arrange employees to take turns off.
There is a suspected case reaction. When employees have suspicious symptoms such as fever, fatigue and dry cough. , you should seek medical treatment nearby in time, and disinfect the workplace and articles under the guidance of professionals. The business premises shall promptly report to the relevant departments, investigate the close contacts under the guidance of professionals, and conduct isolated observation.