If I am a customer, then I suggest:

1. First of all, the boss's attitude should always be responsible. Although everyone will blame you, it is only temporary, because we will understand you from the boss's responsible sincerity. I'm sure you didn't do it yourself.

2. Don't be afraid of media reports. When reporters interview, they must express their anger and condemnation. At the same time, they should also express their sympathy and compensation attitude to the victims and their active cooperation attitude to the investigation of the case-solving department. This will let people who read the report know that you are not an unscrupulous restaurant.

3. As far as your statement is concerned, there should be two possibilities, namely, raw material problem and artificial poisoning. The former, of course, you can pursue the other party's responsibility, while the latter will be punished by criminal punishment. After the results come out, you can take the initiative to meet with reporters, inform the relevant situation, and inform the victims of the results in time.

of course, from the perspective of civil law, your liability for compensation to the victims is unavoidable for whatever reason. If you have problems in using raw materials, it is inevitable to be fined. If your boss is ready to finish this matter and quit, you can run away. If you want to continue to develop, you must actively cooperate. Otherwise, the reporter's reports and public anger will make you drool and never turn over.

4. After the result came out, it was posted outside the store, announcing that it was undergoing comprehensive rectification and cleaning, and explaining that it would provide more ................................................................................................................................... . . What kind of strategy is this again? I forgot what the strategy said.

5. Prepare your lines in advance to avoid saying something wrong. Journalists are not normal people. They are eager to hear two sentences that can be dug deep. If this causes the negative impact to expand, it will be bad. . Therefore, it is recommended to prepare in advance. Moreover, all the waiters should speak the same language, design more lines, and one person will say the same thing.

6. It is still a positive and responsible attitude. Without this, everyone will accuse you of being unscrupulous, so I don't need to say it in the future.,,,

I hope it will be useful to the landlord.,,

I can only provide this information. . .

= = = = = = = = = = = = = = = = = = = = = = = = July 7th:

Now that it has been confirmed, please be sure to tell the victims or their families in person by the person in charge of this matter in your store at the first time. This is somewhat heart-warming. . Do you know what is the most important thing to do in the service industry, especially the catering industry?

It's word of mouth. If your's actions make the victims or their families feel blameless, they won't say that they will praise you in the future, but they will never belittle your. . Unless the sick guy.

I wonder if there is a reporter to interview? If there is, it is those I mentioned above.

But don't always emphasize the consequences of poisoning to reporters, but constantly emphasize to reporters the reasons for man-made poisoning, try to distract the public's attention, and make them feel that you are more innocent than anyone else and the biggest victim. . . .

Oh, for the landlord's reference. .