Eating in the restaurant to eat flies can be to the local consumer association to complain about the phenomenon of the problem, asked to intervene to deal with. The China Consumers' Association (CCA) can provide social supervision of goods and services and protect the legitimate rights and interests of consumers.

The duty of the Consumers' Association is to receive complaints from consumers, and to investigate and mediate complaints, and to support injured consumers to file lawsuits or to file lawsuits in accordance with the Consumer Protection Law in respect of behavior that harms the legitimate rights and interests of consumers.

Extended information:

Case: the restaurant charges tableware disinfection fee

April 16, 2008 at noon, Mr. Wang and three friends to the city of Gao Mi, a restaurant, the checkout found that more than 4 yuan! "Tableware fee", the waiter explained that they use tableware are sterilized, each set of one yuan. Mr. Wang believes that the restaurant will have to scrub tableware, this money is unreasonable. The two sides argued, Mr. Wang complained to the Consumer Association. The Consumer Association mediation, the hotel will be four yuan tableware disinfection fee refunded to Mr. Wang.

Catering operators to provide consumers with a safe and hygienic dining environment and tableware, to protect the consumer's meal safety and hygiene is due to the statutory obligations. For whether to use the charge sterilized tableware, customers should be consulted in advance, shall not infringe on the consumer's right to know.

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