Although all walks of life have recently called for the cancellation of the "hidden rules" of the catering industry, there are still many consumers who are frequently "recruited" in the catering industry. On March 14, the reporter visited and investigated the catering problems that consumers reflected more, and made suggestions for consumers.
Eating out, consumers encounter "overlord"
"I ordered milk delivery before and delivered breakfast milk to my family on time every morning, but some time ago, the fresh milk at home was not delivered in time, and even the fresh milk received in two days expired, so I couldn't drink it at all." Ms. Yang complained.
Ms. Li bought a meat gift box in a supermarket in our city. When she ate it, she found that both bags of food were swollen. The product is marked with the factory date of 2065438+February 2007 15, and the shelf life is 60 days, which belongs to the product quality problem within the shelf life. However, the manufacturer's service phone has not been answered, and consumers can't return it in time.
At present, the catering food industry is developing at a high speed, the supply capacity is constantly improving, and the nutritional level and health status of residents are constantly improving, but food safety problems are still emerging one after another, and food safety accidents occur from time to time. A survey on the frequency of consumers going to restaurants shows that about 66% consumers go to restaurants once a week, 32% consumers go to restaurants three to five times a week, and 2% consumers go to restaurants every day.
If the problem can't be solved satisfactorily, which unit will you choose to complain to? Relevant data show that 5 1% of consumers choose to complain to consumer associations, 18% of consumers choose to complain to the media, 16% of consumers choose to complain to rights protection websites, only 8% of consumers choose to complain directly to enterprises, and 7% of consumers choose not to know who to complain to.
Mr. Huang, a citizen, is a little worried these days. He said, "There will be a dinner at home these days. My parents have been urging me to book a restaurant for a long time, but I have found several restaurants and told me that I can only book a set meal. It is difficult to book a satisfactory restaurant. "
Mr. Huang told reporters that these restaurants he chose are all restaurants he usually goes to eat, and they all have their own favorite dishes. Two days ago, when he went to consult, he found that the restaurant could only choose a set meal, and the dishes were fixed, so he could not order his favorite dishes.
"There are some big dishes such as old duck pot and rock sugar elbow in the set meal. Old people and children have bad mouths, don't eat much, and often have leftovers. " Mr. Huang believes that the hotel's move deprives consumers of their right to choose independently, which is not humane at all and makes people uncomfortable to spend money.
Usually, most people reflect the quality of catering services during festivals. It mainly involves the following aspects: the food exchange coupons sold by catering enterprises cannot be cashed as agreed. For example, a restaurant sells pastry gift certificates, and consumers go to the designated place many times before the Spring Festival, but the merchants still can't cash them on time until the second day of the first month, which brings inconvenience to consumers. The quality and hygiene of the dishes in the restaurant are not good. During the Spring Festival, most restaurants provide fixed dishes and expensive table reservation services, but the quality of dishes is far from usual. The ingredients of table vegetables are not fresh, and the hair of finished vegetables has become the main problem reflected by consumers during the holidays. The minimum consumption set by catering enterprises has aroused consumers' dissatisfaction. During the festival, consumers reported that some hotels still have the problem of setting the minimum consumption of single rooms.
Food complaints are mainly manifested in the following aspects: the food quality problems given by friends are difficult to solve, and consumers often buy some food or goods when visiting relatives and friends. When the purchased goods have quality problems, it is often impossible to solve the problem because there is no shopping receipt issued by the operator.