In today's society, reports are used more and more frequently, and writing reports should avoid being too long. You didn't have a clue when you wrote the report? The following is the personal work report of the catering waiter compiled by me, which is for your reference only and I hope it will help you.
The year of 1 20xx will soon pass. This is a busy year, but also a brilliant year. With the care and support of the superior leaders and the correct leadership of the manager, the hotel has made great achievements through the concerted efforts of all employees, Qi Xin. The occupancy rate has always been above 90%, and the hotel's performance has reached a new high, which has been affirmed by relevant departments and guests in terms of safety, hygiene and service.
As a hotel service staff, I have achieved good results through my own efforts, and have been rated as excellent employees and rewarded by the hotel for many times. I mainly do my job from the following four aspects.
First, respect the leadership and obey the command.
In the usual work, deeply understand the intention of the leader, accept the leader, obey the arrangement, do it according to the requirements of the leader, do not shirk, do not be clever, have no complaints at work, and work hard. Praise and reward for leaders can be treated correctly, without arrogance or rashness; Those who can correct the deficiencies pointed out by the leaders in their work in time will not give up. Being able to complete the tasks assigned by the leaders is often praised by the hotel and housekeeping managers.
Second, obey the rules and discipline and do a good job in service.
Abide by the rules and regulations formulated by the hotel, don't be late, don't leave early, go to work on time, handle the relationship between family and work, have no leave record all year round, and go to work on time.
Do a good job of service in strict accordance with the workflow and leadership requirements, and keep the room clean, spotless and tidy. When serving guests, we can use civilized language correctly, be careful, enthusiastic and patient, try our best to meet the requirements put forward by the guests, and explain them clearly for the guests to gain their understanding. Check with the guests in time when the hotel items are found damaged during the rounds. When compensation is needed, clarify the facts and reasons to satisfy the guests.
Third, unite and cooperate, regardless of gains and losses.
Get along with hotel staff, do a good job of unity, help each other and care about colleagues. At work, I can help other colleagues in time after my work is completed, and I am not afraid of hardship and fatigue, and I am on call and careless. When there is misunderstanding with colleagues, we should focus on work, communicate well, eliminate misunderstanding and do a good job together. Ask colleagues about deficiency and cold in daily life. When they are ill, we can call the hospital to visit them in time. When our colleagues have something at home, we should pay attention to helping them in time to enhance our friendship and promote our work.
Fourth, learn with an open mind and strive to improve.
Although I have been doing room service for 78 years, I always pay attention to the basic skills and safety training organized by the hotel and take the initiative in action. Do it with your ears, eyes, mouth, heart and hands. Take notes when studying, listen carefully, ask questions if you don't understand, and study in time when you get home to deepen your impression. In the work, try to ponder carefully and use it correctly. If you don't understand or won't, please consult more leading colleagues, find out, leave no blind spots, and let your service level and personal quality go to a new level.
Existing deficiencies and problems:
1, sometimes work enthusiasm is not high, not very active, and there are delays. Sometimes there are many check-outs, the time is tight, the room is not cleaned carefully, and there are still omissions. When making rounds, there are a lot of materials, and sometimes people forget to register, causing losses to individuals and units.
2. The service level needs to be improved. Civilized and polite language is used less, with blunt attitude and lack of initiative.
In the new year, with the care and support of the superior leaders and under the correct leadership of the manager, I will conscientiously do my job, strive to improve the service level, unite my colleagues, be proactive, obey orders, serve the study, and work together with all the hotel staff to make the hotel prosperous, make rapid progress and achieve high results in the new year.
20 XXX years will soon pass. This year, with the help and encouragement of hotel leaders and colleagues, I overcame all kinds of difficulties and completed the work of the whole year well, which was affirmed by leaders and colleagues.
Maintain full attendance at work throughout the year, without asking for leave, being late or leaving early; The service quality and work level have been improved, and there are no complaints from guests; Be able to respect leaders, unite colleagues, be courteous and give priority to work. Now I'll sum up my main work in 20xx and my plans for next year.
First, the main work this year
1, learn with an open mind, ask if you don't understand.
During this year, I actively participated in various training activities organized by the hotel, carefully studied service skills and polite expressions, asked the manager and other old colleagues for advice if I didn't understand anything, and carefully pondered and practiced after returning home. Polite expressions can be used frequently in daily life to get rid of the original bad customs and form good habits. In this way, my service level has improved, my behavior has become more civilized, and I have also been well received by guests and praised by leaders and colleagues.
2, a correct attitude, dedication.
Through this year's exercise, I gradually overcame the shortcomings of impetuousness, impatience and perfunctory, and developed a patient, meticulous and thoughtful work style. This year, guests complained less and praised more, and my relationship with colleagues was harmonious. There are fewer quarrels and sarcastic words, replaced by words of mutual encouragement and concern. Let me have more confidence in my work.
For the daily work of the hotel, in addition to receiving guests, it is mainly to clean rooms and environmental sanitation. Although I have been cleaning all day, I always give up cleaning some places because of excuses such as being too high, inconspicuous and difficult to move, leaving a dead end. During this year, I have been careful not to let go of every stain, dust and hair when cleaning the room and environmental sanitation. If I can't reach the height, I will put down the stool and lift it with my colleagues.
3. Obey the arrangement and work hard.
At ordinary times, we should respect the leaders, not be careless, and the things arranged by the leaders should not be discounted, with good quality and quantity. This year, in addition to doing a good job in room service, I participated in the reception work at the front desk when the front desk staff was uneven. At first, I didn't understand the reception work, had no confidence and was afraid of difficulties. Later, with the care and help of the hotel leaders, I overcame my own difficulties, studied hard, consulted in many ways and practiced constantly, so that I had a well-thought-out plan and did not get into trouble. During this period, I was rated as an excellent front desk employee.
Second, the work plan for next year
In the coming year, I will become more mature, the service quality and level will be greatly improved, the service enthusiasm for the guests will also be improved, my work confidence will be greatly increased, and I am full of confidence in my future work.
Generally speaking, this year I was able to do my duty, abide by the rules and regulations of the unit, reassure the leaders and satisfy the guests. But I also have some shortcomings that need to be corrected, such as haggling over every ounce, quarreling with colleagues, being lazy at work, not being full of enthusiasm for work, and being lazy.
In the new year, I will resolutely overcome these bad work styles, take advantage of last year's east wind, strictly restrain myself, seriously study and delve into the skills in work service, improve my service level, start from small things, have a high starting point and high requirements, satisfy every guest, and work with other colleagues in the hotel to provide a comfortable, peaceful and warm home for every guest.
Third, suggestions and opinions on the hotel
In today's information network era, people who know news survive. However, the collection and utilization of hotel information is far from enough. Frog at the bottom of a well always knows only that sky. Only by going out can we know that the world is outside us. We hope that the hotel will organize more employees to go out, learn the advanced service and management level of the industry and improve the competitiveness of the hotel itself.
At the same time, I also hope that hotel leaders will pay more attention to the daily life of employees and think more about them. Organizing cultural and sports activities can not only make employees get physical exercise, but also enrich their spare time. Let every employee devote himself to the work of the hotel with full mental state every day and make his own contribution to the prosperity of the hotel.
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