With the development of society, the supermarket industry is also more and more, facing increasingly fierce competition, whether BBK can maintain an advantageous position in the competition, unique, growing and expanding, there are many factors, of which, a good brand image will undoubtedly play a very important role. In a sense, the modern market competition is a kind of image competition, enterprises to establish a good image, many factors, including high-quality staff, high-quality service, each employee's etiquette will undoubtedly play a very important role.
Step by step is a service industry. In the service, only the combination of high-quality goods and excellent service can achieve customer satisfaction.
Excellent service is related to BBK people's demeanor and behavior, and BBK people's skills and techniques, and even more related to our etiquette cultivation. The staff's etiquette not only reflects the quality of a worker himself, but also reflects the overall level and credibility of a company.
If every BBK person is able to do to receive people know the book, dress properly, behave civilized, courteous, talk elegantly, the company will win the trust of society, understanding, support. On the contrary, if we speak rudely, poorly dressed, demeanor is out of order, treating people as if they were frosty or arrogant, it will damage the corporate image, will lose customers, lose the market, in the competition in an unfavorable position. People often from a certain worker, a small thing, measure the credibility of an enterprise, service quality and management level.
In daily life and work, etiquette can regulate interpersonal relations, in a certain sense, etiquette is the harmonious development of interpersonal relations regulator, people in the interaction according to the norms of etiquette to do, help to strengthen the mutual respect between people to establish friendly and cooperative relations, easing and avoiding unnecessary contradictions and conflicts. Generally speaking, people are respected, courtesy, approval and help will produce attraction psychology, the formation of friendship, and vice versa will produce hostility, resistance, antipathy, and even hate the psychology.
Etiquette has a strong role in cohesion of emotions. The important function of etiquette is the mediation of interpersonal relations. In modern life, people's interrelationships are intricate and complex, and in the calm will suddenly conflict, and even take extreme behavior. Etiquette is conducive to prompting the conflicting parties to keep calm and ease the already intensified conflicts. If people can consciously and actively abide by the norms of etiquette, in accordance with the norms of etiquette to restrain themselves, it is easy to make interpersonal feelings can be communicated, the establishment of mutual respect, mutual trust, friendly and cooperative relations, which in turn is conducive to the development of a variety of undertakings.
So etiquette is a comprehensive embodiment of the corporate image, culture, and quality of staff training, we only do a good job of due etiquette in order to shape the image of the enterprise, cultural expression to a satisfactory position.