(I) Hotel service items

Hotel service items are an important part of measuring hotel star rating standards. In general, the higher the star rating, the more and more comprehensive the service items. Generally speaking, hotel services include the following aspects:

1. Reception services

such as parking, luggage delivery, information and foreign currency exchange services; Telephone, telex, telegram and fax services; Typing, photocopying, secretarial and translation services; Car rental, booking, medical treatment and various conference reception services; Valuable storage services, etc.

2. Room service items

Room rental and hot and cold water supply in the room, telephone, TV, wake-up service, laundry, ironing, room drinks, room safe, shoe shine service, etc.

3. Catering services

include Chinese food, western food, flavor meals, buffets, banquets, cocktail parties, cafes, bars and room service.

4. Entertainment services

such as dance halls, bowling, billiards, tennis, swimming pool, fitness, beauty, hairdressing, sauna or steam bath, massage, chess and cards, electronic games, etc.

5. Shopping mall services

Selling various commodities, such as daily necessities, food, handicrafts, stationery, clothing, books, flowers, etc.

6. Car rental services

Tourist car rental, business car rental, bicycle rental, etc.

7. Other services

such as child care and pet care.

(2) the basic facilities of the hotel

the basic facilities of the hotel determine the reception capacity and conditions of a hotel, and the standards and quantity standards of the hotel facilities determine the ` grade' of the hotel. No matter what the grade of the hotel is, its basic facilities should have the following aspects:

1. Reception facilities at the front desk

The reception conditions at the front desk are suitable for the scale and standard of the hotel. Including the reception hall at the front desk, the general service desk (including reception desk, information desk, cashier's office), business center, valuables storage room, assistant manager reception desk in the lobby, etc.

2. Room reception facilities

There are room facilities suitable for the scale and standard of this hotel, including single rooms, standard rooms, luxury suites and presidential suites.

guest rooms should be equipped with guest facilities corresponding to the hotel star standard, such as dresser (or writing desk), wardrobe, bed (soft mattress), chair, sofa, bedside control cabinet and other supporting furniture; Each room has a separate bathroom, which is generally equipped with a sitting toilet, a toilet table (equipped with a washbasin and a toilet mirror), hot and cold water facilities (including a bathtub with a shower nozzle and a shower curtain); Each room has a split air conditioner or central air conditioner that can guarantee or adjust the temperature; Each room is equipped with a telephone, which can make domestic or international long-distance calls directly or through the switchboard; Each room is equipped with TV and audio equipment; Each room is equipped with a certain amount of stationery, such as stationery, envelopes, postcards, city maps, sewing kits and hotel guides; Each room is also equipped with a certain number of sanitary products, such as toothbrush, toothpaste, soap, shampoo, hair conditioner or conditioner, shower cap, shoe polisher (paper) and so on.

3. Catering reception facilities

There are Chinese restaurants, western restaurants and necessary catering facilities, including tableware, cookware, furniture, kitchenware and various eating utensils, which are suitable for the scale and standard of this hotel.

4. Entertainment service facilities

There are dance halls suitable for the scale of the hotel, as well as all necessary equipment and facilities, and the attached bar service equipment and facilities; Bowling field and equipment and facilities; Billiard room and indoor billiard equipment and facilities; Electronic entertainment room and its various electronic entertainment equipment and facilities; Swimming pool and various ancillary and auxiliary equipment and facilities; Fitness room and all kinds of fitness equipment and equipment; Sauna, massage room and various supporting facilities, etc.

5. Hotel operation support facilities

(1) Engineering support facilities: such as power transformation and distribution facilities, air conditioning and refrigeration facilities, standby power generation facilities, water supply and drainage facilities, hot water supply facilities, laundry room and its necessary equipment and facilities.

(2) security facilities: such as intercom communication facilities, accident broadcasting facilities, fire command facilities, fire monitoring facilities, various fire-fighting equipment, etc.

(3) internal operation support facilities: such as staff canteen, staff dormitory, staff club, staff locker room, staff passage, etc.